Northridge Toyota

The customer service at Northridge Toyota is top notch! I have always been treated like I am the most important customer there. Everything is explained up front, there are no surprises on the bill when the w have always been treated like I am the most important customer there. Everything is explained up front, there are no surprises on the bill when the work is complete, and any questions I have asked are answered honestly and thoroughly. We have all of our cars serviced at Northridge Toyota because I know I'm getting genuine Toyota parts and I feel confident that the work will be done correctly and in a timely fashion. I've only had one issue in the almost 6 years of doing business with them, and it was addressed immediately at no charge. I feel their rates are competitive and fair. On 2 occasions, I had big ticket work done and I was given a small discount to help with the cost. It wasn't the amount that mattered, it was the courtesy I deeply appreciated. It doesn't matter who I am speaking to, from Porter to President, I am always greeted with a smile and a hug, or friendly handshake. It brightens my day when I go to get my cars serviced! We always work with Peter Melendez and Tom Foley, who have treated us with great respect, courtesy and sincerity. I feel I have created a great working relationship with these 2 men and I wouldn't trade that for anything. We will be lifetime customers at Northridge Toyota no only because we are treated well and are offered great service, but because the owner, Sam DiMaggio has gone out of his way to make us feel at home there. 10 thumbs up! More

I have had two new Toyotas since 1985. A 1985 Toyota Corolla and a 2004 Toyota Prius. And for the last 23 years I have had them serviced by Tom Foley, who is now the Service Manager at Northridge Toyot Corolla and a 2004 Toyota Prius. And for the last 23 years I have had them serviced by Tom Foley, who is now the Service Manager at Northridge Toyota. I met Tom 23 years ago at a different Toyota dealership and from the very beginning he was always extremely friendly, courteous, professional, fair and honest. A true man of integrity. All these qualities in one person are very hard to find, which is why I have followed Tom each time he moved to other Toyota dealerships. How much do I value him and his service team? I live in Culver City, CA and travel 35 to 45 minutes to go to Northridge Toyota to have my Prius, with over 138,000 miles on it, serviced. And I never hesitate to recommend him to my friends and family who own Toyotas. As long as Tom is there that's where I will take my Prius. And if he moves to another Toyota Dealership that's where I will go to have my Prius serviced. More

I was truly happy with my purchase. Gideon was very thorough about the car and all it's specs. I personally hate dealing with dealerships but I have to admit, Gid made me and my gf feel very comfortabl thorough about the car and all it's specs. I personally hate dealing with dealerships but I have to admit, Gid made me and my gf feel very comfortable. No hassle and we got the car of our dreams. If you want to buy a Toyota, buy one from Gideon at Northridge. I cannot stress how easy everything went and even a couple days after our purchase, he gave us a follow-up call which was cool, just checking to make sure everything was ok. I appreciate that alot. Thank you. More

Very professional and helful. They helped me pick the vehicle that suited my needs and budget. Dimitri helped me pick the vehicle. He knew all the details about the car and was able to answer all of my q vehicle that suited my needs and budget. Dimitri helped me pick the vehicle. He knew all the details about the car and was able to answer all of my questions. Paul and Reggie helped with the financing. Everything was done in a timely manner. I had an excellent experience. I will definitely recommend this sales team to friends and family! Will definitely come back next time! More

great experince,..friendly, this was my second car from tamie,...and im very pleased..... i dont have more to write,...if it isnt broke, then don't fix it..... i was very relieved that tamie was still th tamie,...and im very pleased..... i dont have more to write,...if it isnt broke, then don't fix it..... i was very relieved that tamie was still there,...and i always get her postcards in the mail,..and i like how she keep her name and face in my brain with the attention she provide through the mail...thanks a bunch,...tamie and northridge toyota greg a reid More

Alex Grigoryan was my sales rep, and he must be new because he wasn't well educated on the Prius. First Alex and Reggie Badr told me they had no 2010 Prius' left on the lot,and then suddenly they find because he wasn't well educated on the Prius. First Alex and Reggie Badr told me they had no 2010 Prius' left on the lot,and then suddenly they find out there's abt. 6 of them in the back lot. I test drove a blue Prius and it drove well. But I decided on this silver one I bought. Alex didn't even offer me to drive it and said he would check it out, but said, he was sure it was fine, because they had gotten that shipment in just the night before. WELL... after driving it home, when pushing down on the gas peddle, there's a delay in the car shifting into gear. My foot is halfway down before it does go into gear. The picture of the battery on the front dashboard does show that its a full battery either. The blue car I test drove went into gear right away. Alex was a fake, he just wanted to make that sale, and was irritated with me everytime I had a question, and just said "lets move on, and answer questions later. He just was in a hurry to make the sale. He rushed me through all the paper work, and even gave me the wrong date to sign on the bottom of ea. page. I wasn't exactly sure of the exact date, so I just wrote what he told me, of 10/10/10, which actually the date was 10/9/10. Luckily the finance lady had put the right date on everything that she had me fill out. Alex is not even listed on your web-site, so that made me leary. I hope I didn't purchase a lemon. I am planning on calling the dealership today and tell them everything. I didn't sleep at all last night and was in tears. So many complaints about the way Alex hurried me up filling out the paper work, and was a bad salesman. No education in Prius' at all. I traded in a perfectly wonderful 2008 Camry for this Prius. I've just had my eye on the Prius for years now and really wanted one to save money on gas, etc. More

My experience at Northridge Toyota was smooth from start to drive off. Lisa Plowman....fantastic salesperson, helped me narrow down the car I wanted and the financing was easy. I traded a car in and receiv to drive off. Lisa Plowman....fantastic salesperson, helped me narrow down the car I wanted and the financing was easy. I traded a car in and received a fair price towards the purchase of my Prius. I felt taken care of and when making a purchase this important that is tremendous. More

Many times when people go into searching for a car they fear the process being long and drawn out. At Northridge Toyota I didn't experience any of that. I was able to go through the process relatively fast fear the process being long and drawn out. At Northridge Toyota I didn't experience any of that. I was able to go through the process relatively fast and harmless. The staff was attentive, friendly, and welcoming every time my family & I came into the showroom. It honestly made it easier to trust the brand because there was not much if any waiting without an employee making sure I had been helped and properly taken care of. Not only within the car industry but within customer service & sales experiences in general that is very rare, especially when it's genuine. I had a fantastic experience at this dealership and recommend it without hesitation to anyone in search of a new, affordable vehicle and with fantastic customer service. More

My boyfriend and I bought a car from Northridge Toyota and we are so happy. The process was so quick and easy and I got a great deal. I would definitely come back here and would also recommend my friends and we are so happy. The process was so quick and easy and I got a great deal. I would definitely come back here and would also recommend my friends to come to Northridge Toyota. Thank you Tami and Simon! More

I am a repeat customer of Northridge Toyota and have referred several family members and friends. So far our "circle of family and friends" have purchased or leased almost 20 cars from Northridge Toyot referred several family members and friends. So far our "circle of family and friends" have purchased or leased almost 20 cars from Northridge Toyota. The staff is warm, very friendly, trustworthy and super informative. My sales person Inna made me and my family feel like her own family! I can't imagine buying a car from anyone else, and spending time at Northridge Toyota, whether purchasing a new car or having my car serviced, has always been a truly positive experience. More