Northshore Toyota

Pulled riding on a spare, needed a oil change and price possible change on a flat I had in the back of the car. Asked for a price on the replacement tire before anything was done with it. Waited 4.5 hrs wi possible change on a flat I had in the back of the car. Asked for a price on the replacement tire before anything was done with it. Waited 4.5 hrs with No communication on what was going on. Then when it was done was expected to pay almost $500 for one tire and oil change. Wasn’t made aware of piece before installed and wasn’t informed of any price match possibility, was just told yeah sorry that’s the price. Then on top of it all after pissing me off and paying, I open the back and they didn’t even put the spare back under the car. Just threw it in the back of the car. Worst experience I’ve ever had with customer and car service ever. I did like coming here for service until what happened today. I won’t ever be going back and know they don’t care either. Just hope they don’t rip anyone else off. Plus the service manager doesn’t return calls. More

The salesman Robert was excellent! He was very knowledgeable and thorough in his presentation of the Toyota Rav He was very knowledgeable and thorough in his presentation of the Toyota Rav More

Wyatt was great to work with. He worked through all of our concerns and got us the car we wanted. He worked through all of our concerns and got us the car we wanted. More

Excellent, professional, knowledgeable, my sales representative is always exceptional and why I always choose Toyota. representative is always exceptional and why I always choose Toyota. More

Great staff, friendly, they all try to find what's in your best interests in purchasing a vehicle. your best interests in purchasing a vehicle. More

Terrible experience! I Called dealership 5 hours prior to my arrival. Was told this morning they had four RAV4 vehicles w/ different trims to choose from. All lies!! There I Called dealership 5 hours prior to my arrival. Was told this morning they had four RAV4 vehicles w/ different trims to choose from. All lies!! There was only one vehicle. Don’t trust them More

Dealership very clean, sales people easy to talk with. The dealership had a nice selection of vehicles. The dealership had a nice selection of vehicles. More

Fast in finance office. My salesman Robert Cottinger was 100% with making sure I received the vehicle I wanted with no high pressure tactics My salesman Robert Cottinger was 100% with making sure I received the vehicle I wanted with no high pressure tactics More

Dustin was very knowledgeable and helpful. Great customer service experience. I will definitely have my vehicle serviced by this Northshore Toyota. Great customer service experience. I will definitely have my vehicle serviced by this Northshore Toyota. More

Northshore Toyota sold me a car knowing the brakes are bad and refuses to take responsibility for it. bad and refuses to take responsibility for it. More