Northshore Toyota

How to get customers to return to a dealership? A service department can make or break a happy customer! Michelle Tastet and Adam Cooper jumped through hoops to get parts delivered and installed o A service department can make or break a happy customer! Michelle Tastet and Adam Cooper jumped through hoops to get parts delivered and installed on our Toyota Tundra It was towed there at 1 pm and parts that weren’t all in stock were ordered , delivered and installed and we drove out at 5:15 They were polite, cordial and driven to get this vehicle out and back in the road. Job well done!! More

Emergency service Personal --courteous--professional service--they were about to close in a Saturday--but took the time to look and repair my car--I'll go back from acr Personal --courteous--professional service--they were about to close in a Saturday--but took the time to look and repair my car--I'll go back from across the lake for this great service!🌟🌟🌟🌟🌟🌟🌟 More

see below "your review' I worked with Brad not Dustin who originally contacted me but something came up with him and he was available to help me. I appreciated the change in I worked with Brad not Dustin who originally contacted me but something came up with him and he was available to help me. I appreciated the change in sales persons. Brad was extremely helpful with paperwork as well as showing me things on the instrument panel and set up my Bluetooth for me and showed me many things that I did not know and I went back a week later and he showed me other things that I was becoming familiar with. He was able to show me some of the instrument panel operations which I was very appreciated and told me if I had any problems to come back and he would be happy to help me out. I would highly recommend him. More

Outstanding experience! I’m delayed with my review, but still worthy of posting...Our experience with Dustin Garon at Northshore Toyota was amazing. We went in knowing a litt I’m delayed with my review, but still worthy of posting...Our experience with Dustin Garon at Northshore Toyota was amazing. We went in knowing a little bit about what we wanted to buy when we traded our Sequoia. Dustin helped us locate the exact replacement, even though it was still on the transport ship and hadn’t hit land yet...nothing but another Sequoia of course! Service there has far exceeded any other dealership we’ve ever dealt with. Dustin isn’t there just to make a paycheck, he genuinely cared about making sure we were well satisfied with our purchase. Without a doubt, we will be returning to see Dustin for our next vehicle as well! More

Good experience, stress free and reasonably quick. I was pleasantly surprised after a recent prolonged experience at another dealer a few months ago. Our salesman Josh was informed and presented his pr I was pleasantly surprised after a recent prolonged experience at another dealer a few months ago. Our salesman Josh was informed and presented his product well. He was personable and appreciative of my request to be expedient. Finance with Kris was also painless and straight forward. No undue pressure and we did not feel stressed at all. I would certainly consider this dealer again. More

Less Stress using Informed Purchase Investing in a new vehicle is normally a stressful event. However, this time I researched the car I wanted and my salesmen Scoot, confidently confirm Investing in a new vehicle is normally a stressful event. However, this time I researched the car I wanted and my salesmen Scoot, confidently confirmed each detail on the product. I felt confident the vehicle I purchased was the best possible choice for me and my small business. More

Very satisfied. Charles always makes my service experience a happy experience. I have always been pleased with Northshore Toyota's service department. My car has alw Charles always makes my service experience a happy experience. I have always been pleased with Northshore Toyota's service department. My car has always been serviced in a timely manor. More

The best experience I have ever had shopping for a vehicle. I was extremely impressed with Corey My salesman. His professionalism went above and beyond. I have had luxury cars such as Audi and they can't hold a I was extremely impressed with Corey My salesman. His professionalism went above and beyond. I have had luxury cars such as Audi and they can't hold a candle to the experience I had at Northshore with Corey and the finance department!! More

Slow service with no regard for customer getting car fixed I took my 2004 Matrix into the service center on 7-18-2017 for a scheduled 8:45 am appointment for a power problem on the AC/Blower circuit i.e. no po I took my 2004 Matrix into the service center on 7-18-2017 for a scheduled 8:45 am appointment for a power problem on the AC/Blower circuit i.e. no power to blower motor or ac switch. While waiting at the service lounge area at 5:00 pm Brad informed me that the tech he had assigned to my car that morning had been pulled off my car numerous times to work on other vehicles and that they would have to keep the car another day for the tech to find the problem. On Wed, after not hearing any updates from Brad, I called that late afternoon and was informed that they had found a bad relay and fuse on the AC/blower circuit and that they had to order the parts. No calls or updates were given on Thursday. Friday morning, Brad called and said the car was fixed and ready for pickup. Four days without the car for finding what should have been a fairly simple electrical trouble shooting task and slow parts delivery/updates makes this a terrible experience no customer should have be subjected too. More