Northshore Toyota - Service Center

How to get customers to return to a dealership? A service department can make or break a happy customer! Michelle Tastet and Adam Cooper jumped through hoops to get parts delivered and installed o A service department can make or break a happy customer! Michelle Tastet and Adam Cooper jumped through hoops to get parts delivered and installed on our Toyota Tundra It was towed there at 1 pm and parts that weren’t all in stock were ordered , delivered and installed and we drove out at 5:15 They were polite, cordial and driven to get this vehicle out and back in the road. Job well done!! More

Emergency service Personal --courteous--professional service--they were about to close in a Saturday--but took the time to look and repair my car--I'll go back from acr Personal --courteous--professional service--they were about to close in a Saturday--but took the time to look and repair my car--I'll go back from across the lake for this great service!🌟🌟🌟🌟🌟🌟🌟 More

Very satisfied. Charles always makes my service experience a happy experience. I have always been pleased with Northshore Toyota's service department. My car has alw Charles always makes my service experience a happy experience. I have always been pleased with Northshore Toyota's service department. My car has always been serviced in a timely manor. More

Slow service with no regard for customer getting car fixed I took my 2004 Matrix into the service center on 7-18-2017 for a scheduled 8:45 am appointment for a power problem on the AC/Blower circuit i.e. no po I took my 2004 Matrix into the service center on 7-18-2017 for a scheduled 8:45 am appointment for a power problem on the AC/Blower circuit i.e. no power to blower motor or ac switch. While waiting at the service lounge area at 5:00 pm Brad informed me that the tech he had assigned to my car that morning had been pulled off my car numerous times to work on other vehicles and that they would have to keep the car another day for the tech to find the problem. On Wed, after not hearing any updates from Brad, I called that late afternoon and was informed that they had found a bad relay and fuse on the AC/blower circuit and that they had to order the parts. No calls or updates were given on Thursday. Friday morning, Brad called and said the car was fixed and ready for pickup. Four days without the car for finding what should have been a fairly simple electrical trouble shooting task and slow parts delivery/updates makes this a terrible experience no customer should have be subjected too. More

Parts dept. This parts department at Northshore Toyota makes getting in and out fast a breeze. Everyone there is friendly and knowledgable. Jay in parts is always This parts department at Northshore Toyota makes getting in and out fast a breeze. Everyone there is friendly and knowledgable. Jay in parts is always super helpful. I Love this place! More

Great experience Very helpful personnel, nice clean waiting area. Cookies and coffee for waiting guests. Nice folks to deal with. Car fixed correctly. Even had Very helpful personnel, nice clean waiting area. Cookies and coffee for waiting guests. Nice folks to deal with. Car fixed correctly. Even had it cleaned. Thanks guys More

Service Brandon was fantastic today. Had me in and out quickly for an oil change and tire rotation. I requested a car wash- he was upfront that the wait might Brandon was fantastic today. Had me in and out quickly for an oil change and tire rotation. I requested a car wash- he was upfront that the wait might be long for a car eash but was able to get one completed in a reasonable amount of time. Brandon was super pleasant! More

Well organized I am a first time Toyota owner and today was the first service visit. I was very impressed on how smoothly everything went today. Surprised at the I am a first time Toyota owner and today was the first service visit. I was very impressed on how smoothly everything went today. Surprised at the short amount of time it took to have my vehicle back. Also liked the ladies day feature at the dealership. More

Excellent Service! My family have been Toyota customers for over 30 years. Mr. Blake Weller of NS Toyota ranks up there as one of the best, if not the best Toyota servic My family have been Toyota customers for over 30 years. Mr. Blake Weller of NS Toyota ranks up there as one of the best, if not the best Toyota service rep(s) I have ever dealt with. I highly recommend his expert services and the NS Toyota Service Department for an excellent job they have done in taking care of the recall issues I had with my wife's Camry. You guys are the best! More

Always five star service Always prompt, professional and very courteous. No matter which service manager checks you in, each one is consistent In his manner, knowledge of the Always prompt, professional and very courteous. No matter which service manager checks you in, each one is consistent In his manner, knowledge of the vehicle, estimated time and cost. More