Northside Honda

My daughter recently bought a "certified" pre-owned car from Benson. It was my understanding that "certified" meant it had been thoroughly inspected, repaired and you shouldn't have any prob pre-owned car from Benson. It was my understanding that "certified" meant it had been thoroughly inspected, repaired and you shouldn't have any problems in the near future. It didn't take but about amonth before she started having issues with the brakes squealing and the car stuttering when accelerating. She tried to have it repaired but was having difficulty arranging a time to take her car to the shop as she is a single parent and has to work long hours. When she tried to make another appointment she was told that her "warranty" had expired and her issues were her own problem. She took the car to a different dealer who basically told her that she should not be having these types of issues with a "certified" car but they could not help her and told her she needed to take the car back to Benson. I have tried to call the manager of the pre-owned department twice and have had to leave voice mails both times. The first time he was on another line and the second he was in a meeting. I have yet to receive a return phone call from him. Evidently Benson believes in the philosophy of once you buy a car they don't care. I am concerned as my daughter traded in an almost new Civic for an older model because she needed a 4-door sedan with the new baby. What happens if she breaks down with the baby in the car? It becomes obvious that the term "certified" simply means "we're going to charge you more for the car because you think you're getting a car that is mechanically sound and reliable but in reality we don't care." More

Very defensive, argumentative and did not listen or respect the customer enough to understand and answer the questions asked in a direct manner. Would not advise using this "salesman" to purchase a veh respect the customer enough to understand and answer the questions asked in a direct manner. Would not advise using this "salesman" to purchase a vehicle from. More

Philip Rodriquez was excellent--from the initial hello all the way to the complete sale of our Honda CRV-EX. After explaining what we were interested in a vehicle, we were able to test drive two vehicles all the way to the complete sale of our Honda CRV-EX. After explaining what we were interested in a vehicle, we were able to test drive two vehicles and chose the CRV. Mr. Rodriquez was quite knowledgeable in the vehicle, helped us to review car comparisons, worked with us on some pricing, helped us to select some accessories we were interested in and journeyed with us on our decision. After not buying a car for 12 years, his helping hand sealed the deal for us. He was extremely patient and we appreciated that very, very much. Benson Honda has a very exceptional salesman in Philip Rodriquez. More

In Benson dealership i found all what i needed. The car i wanted and a price that was accessible to me. The customer service is very good people there is very friendly. wanted and a price that was accessible to me. The customer service is very good people there is very friendly. More

Craig was a great person to do business with. He was Craig was a great person to do business with. He was very friendly a found the right vehicles for me and my wife. We highly recommend to buy you Craig was a great person to do business with. He was very friendly a found the right vehicles for me and my wife. We highly recommend to buy your next car with Benson. Thank you! More

My experience at Benson Honda was memorable. The service I received was absolutely outstanding. Mr. Moran was very polite from the start to finish. The information provided was explained professionally of I received was absolutely outstanding. Mr. Moran was very polite from the start to finish. The information provided was explained professionally of my vehicle repairs. The time it was done was quickly done. The pricing was fair and I just felt like I could trust him. He made my experience there a great one. I will definitely go back. More

After purchasing our 2012 Honda Oddysey, the dealership gave us a 3.5 Interest rate, and we purchased the extended warranty. However, I returned two weeks later and completed the extended warranty cancell gave us a 3.5 Interest rate, and we purchased the extended warranty. However, I returned two weeks later and completed the extended warranty cancellation paperwork. The finance manager, Lori Solis, told me to give the secretary the cancellation paperwork. I asked for a copy, but she told me she could not make me one. I returned a few days later and could not get any help in getting a copy, because the secretary was not there. About a month later, on or about 15 Feb, my wife and I returend to get to see if we could get a copy of the paperwork, and found out that it was missing and was never submitted. Finally we got with Chris Gans, and he took the time to help us complet a new cancellation form and submitted it. We are still waiting the 4-6 weeks to pass, to see if the cancellation is in affect. Another thing is don't believe the sales person nor the ticket price on the vehicle, they told us that they were having a special,and we, after lowering the price about $2000., still ended overpaying a few thousands over the sticker price, after it was all said an done. Try to get your finance done through a bank,right now they have lower interests thatn the dealership. I've notice how everyone is helpful when you first show up to look, and purchase a vehicle here, but afterwards, they most representatives ignore you, as if you have no need to be there. Its like a fish, when it sees the first bait it attacks, but after is has already eaten there is no interest. From what I have seen in the past two vehicles that I have purchased, thats nothing new with most dealerships; but they surely rave about customer satisfaction. Not sure that if I purchase another Honda, it will be at this dealership. I'll probably go to Austin and see if I get a better deal and hopefully find a place that has the best interes for the customer. More

I had a wonderful experience dealing with Benson Honda. They were efficient, upfront, and made all aspects of car buying rather pleasant. I got a great price for my trade-in and a great price with my new They were efficient, upfront, and made all aspects of car buying rather pleasant. I got a great price for my trade-in and a great price with my new purchase. I needed a car with better mileage than my big pick up and I found it at Honda. I had previously gone to Gunn Honda, and they apparently didn't want to work with me due to the amount of money I owed on my truck. They told me they were happy that I still loved my truck. The fact is that with gas prices going through the ceiling I still needed a economical car. Benson Honda seemed to understand this and made it all happen. I would recommend this dealership to anyone trying to purchase a Honda. More

I would like to thank Richard for all his effort to get us in a great vehicle, at a super rate. Seeing as we are both canadian, we got along fine. Thanks again Richard us in a great vehicle, at a super rate. Seeing as we are both canadian, we got along fine. Thanks again Richard More

I walked into Benson Honda with what seemed like an impossible and bad situation. I was at my wit's end and like a well oiled customer service machine, they jumped on our case set on making us satisfi impossible and bad situation. I was at my wit's end and like a well oiled customer service machine, they jumped on our case set on making us satisfied customers. Greg Dick was our superb sales manager that with his ever so patient voice helped us look at car after car until we found the one we wanted. Andy Irizarry was busy crunching numbers and making it happen - and he did it all with a confident smile. Jay Torres was almost fluid with the way he worked the finances all while maintaining a very personable connection with us! I am now a forever Honda customer! Thank you to the three of you for making me believe in top notch customer service again!! More