Northside Imports Houston

I live out of state and was looking for a Benz. I called the dealership and was connected to DeLawrence Woods. He immediately made me feel comfortable and at ease. This was one day after the power had gone the dealership and was connected to DeLawrence Woods. He immediately made me feel comfortable and at ease. This was one day after the power had gone out during the snow storm in February. With limited power and at times rolling power, he managed to conduct business for me to purchase my vehicle. He kept me informed on a daily basis as to the status of my car being purchased and ultimately shipped to me. I must say I was extremely pleased with Mr. Woods's professionalism, integrity, and personal character. I would recommend Mr. Woods to anyone who is in the business of looking for a vehicle. Lastly, after my car was delivered to my home via the auto transport system (which Mr. Woods arranged as well), he continued to stay in contact with me to assure everything was in order and that I was pleased. Never knew buying a out-of-state vehicle would be so easy! More

Loved working with Jeremy and was very personable with no complaints. Vince on the other hand almost lost the sale for him when I was handed over to the finance side. Vince had quite an attitude and gave ver complaints. Vince on the other hand almost lost the sale for him when I was handed over to the finance side. Vince had quite an attitude and gave verbal jabs once I didn't want to accept the warranties he was trying to up-sell me on. Good job Jeremy, not so good Vince. More

Disappointed & Dissatisfied. In September we brought our Maserati Ghibli here due to noise coming from our power steering pump. Our Maserati is under CPO warranty so they replaced the power steering and rac Maserati Ghibli here due to noise coming from our power steering pump. Our Maserati is under CPO warranty so they replaced the power steering and rack & pinion. Well when we picked the vehicle up they said we needed tires. So we replaced the tires. After their work the vehicle did not drive straight or track properly. So they gave me a wheel alignment and tried to charge me for it. Due to them taking the steering apart a wheel alignment is a must and should be part of the labor. This went up to upper management’s level and yhey did not charge us. Thank God. Anyhow, 2 months later I had to replace the front tires due to excessive wear. Well now again in December I had to replace the tires once again. So I decided to schedule an appointment for them to take a second look at the vehicle. Well that was a bad idea, the service specialist Cameron had such an attitude and advised me it was the wheel alignment before properly diagnosing. All we want is the vehicle to be back to normal, which requires a second look or more attention. Mind you, on the initial visit Cameron was our service representative. I canceled the appointment and will go to another dealer to take a look at my vehicle. I’d rather drive further and give someone else my hard earned money. Sad part, I purchased Cameron a gift card in the beginning for good service. If I could take it back I would. I do not recommend this dealership. More

Terrible service and worse communication. They had my car for 3 months for a check engine light and still don't have it back yet. NEVER will return. car for 3 months for a check engine light and still don't have it back yet. NEVER will return. More

We live in Atlanta and we’re looking for a specific car that they had online. We had a week to make a purchase before our daughters birthday surprise. The last two dealerships we worked with fell through d that they had online. We had a week to make a purchase before our daughters birthday surprise. The last two dealerships we worked with fell through due to them never following through with promises or flat out lying about the price. I called this dealership and reached Courtney! Wow, she was fantastic! She was personable, kind and went way out of the way for us since we were out of town. She immediately had all the information on the car. She even personally took a detailed video so we could get a better look at the car. She was professional and not pushy! I would highly recommend using her if you are in need of a new/used car! Can’t say enough nice things! Thanks so much Courtney!!!!:) More

Andrea was my sales guy and helped me purchase from Dallas. He was awesome, from Italy and made the experience smooth, seamless and actually enjoyable. Dallas. He was awesome, from Italy and made the experience smooth, seamless and actually enjoyable. More

I was nervous about this dealer, especially because I’m visiting from out of town. I was pleasantly surprised. Excellent service from check-in to check-out!!! I would recommend Northside to anyone needing visiting from out of town. I was pleasantly surprised. Excellent service from check-in to check-out!!! I would recommend Northside to anyone needing their Fiat serviced. More

Excellent Saturday Service Experience Service Advisor Cameron greeting me instantly upon arrival. He explained the scheduled service, asked if I noted any issues, and answered my question Service Advisor Cameron greeting me instantly upon arrival. He explained the scheduled service, asked if I noted any issues, and answered my questions. The waiting area is comfortable with all amenities and my vehicle was ready to go right on time. Receptionist was also friendly and helpful. A top notch service experience at Northside Imports! More

DeLawrence is a complete pro. This is our 2nd vehicle with him in 3 months. We received a level of service one would expect from a dealership. Top notch effort, follow-up & commitment to satisfaction with him in 3 months. We received a level of service one would expect from a dealership. Top notch effort, follow-up & commitment to satisfaction More