Northside Lexus - Service Center

Terrible service! 1.0 star rating 1/24/2018 1/24/18: I am 52, and I have been dealing with and driving Lexus cars since they first came out (1 gs300 and 3 Ls430), 1 1.0 star rating 1/24/2018 1/24/18: I am 52, and I have been dealing with and driving Lexus cars since they first came out (1 gs300 and 3 Ls430), 1 sc430). After working my job of 30 years, I even sold cars for 2 years and own several classic cars. So my point is I know cars and the cars business. Saying that I must say the service I got form Westside Lexus is the worst I have ever had. I live in St. Louis and found a low mileage 06 Ls430 (50,074). The service history was excellent, the car fax was clean, and it even was a 1 owner car that was regularly served at Westside Lexus. The car was for sale at MBK Auto Group (they purchased it from Westside Lexus.). I had them send me a copy of the title, and was able to find and talk to the original owner, who assured me the car had never been in a accident or flooded. So, since the car was regularly served at Westside Lexus I ask MBK would that take it to them and have it checked out for me. THEY HAD NO PROBLEM TAKING IT THERE. So, my next step was to call Westside and explain to them that I was having the car brought to them, and I live in St. Louis, and to really look the car over for me. So, I agreed to have the a oil change which came with a "WORLD CLASS INSPECTION". (Since owning Lexus cars, this is always done and recommendations are given with service). Once the car arrived, I was given a call to let me know it was there, and a day later to let me know the service has been done. I was told that it was really a nice car, and what they "observed", was: washer fluid low, next service check brakes, Throttle body is clean, and all tires require inspection next service. I even asked the service guy would you buy this car, and he replied, Yes I would. So feeling good about the car I paid for the service, and notified MBK that the car was finished, and for them to set up shipping. Here where things get interesting........ When the shipping guy dropped the car off it had 51,001 miles on it ( 27 MILES SINCE LEAVING THE DEALERSHIP). When the car arrived it was around degrees, so I let it run for a while and checked it. The first thing I noticed was a burning oil smell. Next, I noticed the cars heat never got warm. So I left for work, and checked the radiator the next day and found the overflow BONE DRY. I also noticed oil spots in my drive way. So, now I'm getting worried. So I called the Lexus dealer here and set up an appointment (could not get me in for a week). I noticed it was leaking oil pretty bad (Made a mess of my driveway). So I watched the oil level closely, and waited for my appointment day. Since I would need a safety inspection I told them to go ahead and do it (this is the same inspection and printout that should have been done at Westside.) After looking over the car they called me into the service area and this it what they found: (I video recorded everything) 1) Replace right front lower control arm bushings $597 2)Found both valve cover gaskets leaking $600 3)Hood struts no longer supporting the weight of hood $468.88 4) Recommend timing belt and water pump based on manufacture standards regarding Time. $1525 5)Replace front and rear brakes $437.00 x2 6)Found coolant reservoir/radiator low 7) FOUND DRAIN PLUG TO BE FINGER TIGHT AND LEAKING OIL. All together $4438.79 Now if they would have did what the Lexus Dealership did here in St. Louis I would have had the option of backing out of the deal, get the car at a reduced price, or have the selling dealership fix the problems. So, this is when things got worse. I called and talked to the service manager for a hour, and he stood by the fact that "we don't do pre- purchase inspection". I understood that, but what about the as stated "World CLASS INSPECTION" you did. His reply was that is not an inspection! I'm thinking ARE YOU SERIOUS!!!!!!!!!! Next, I talked to Brett Aldrige, and his reply was: "In the 27 miles that was put on the car between the car leaving here and arriving to you, we have no idea what was done to the car. The shipping company could have pulled the car from the trailer and unloosened the drain plug". ------ When he made that statement I ended the conversation with him.----- I guess they took the anti freeze from the radiation as well! This is a case of someone in service dropping the ball. Instead of just admitting the mistake, and helping out the customer, they choose to do nothing. Some one just went down the "Passed Tasks" list and check off things, and did not check them. And if this was done to my car, I"m sure its gonna happen again. So, now I'm dealing with Lexus customer service. Monique was very nice, but informed me there is nothing they can do since the dealership is not owned by Lexus. Next, I talked to the service manager here in St. Louis, and he is going to see if he can help in anyway. But as far as the service I got from Westside Lexus, if was the worse, and far from what I used to when dealing with Lexus. More

Scheduled Maintenance Had car serviced at Northside Lexus, Oil change and tire rotation. Made appointment online for 830 am and car was finished in less than an hour. Goo Had car serviced at Northside Lexus, Oil change and tire rotation. Made appointment online for 830 am and car was finished in less than an hour. Good service and excellent customer relations. More

Men In White Hats! We were stranded at the airport and a team of techs responded by coming to us to solve the issue. Classic dedication to their services. We were treate We were stranded at the airport and a team of techs responded by coming to us to solve the issue. Classic dedication to their services. We were treated with the utmost care both at that location and the back at the service center! Greatest service ever! More

Never disappointed! The Service here is fast, efficient, and convenient. I have been a customer since 2012 and I have never had a bad experience. 100% satisfied. The Service here is fast, efficient, and convenient. I have been a customer since 2012 and I have never had a bad experience. 100% satisfied. More

Quality service Excellent service personnel. Though the price was too high. The dealership should consider regular individuals who love lexus cars but cannot afford t Excellent service personnel. Though the price was too high. The dealership should consider regular individuals who love lexus cars but cannot afford the high labor cost of service . They need make the price per hour for labor lower or adjustable depending on affordability. More

Long Time Customer I have been a client of Northside Lexus since 2001. I have never had a bad or negative experience in that entire time. I work in customer service are I have been a client of Northside Lexus since 2001. I have never had a bad or negative experience in that entire time. I work in customer service area, so keeping me happy is not easy. I will continue to use them and have and will referrer others to use them. More

25000 miles service Everyone was super helpful and attentive. They were very busy, but had me in and out faster than they had said. Great experience. Very Happy Everyone was super helpful and attentive. They were very busy, but had me in and out faster than they had said. Great experience. Very Happy More

Routine Service Appreciated the pickup and delivery. Service consultant was very curteous, efficient and on top of the quick initial review and eventual finalization Appreciated the pickup and delivery. Service consultant was very curteous, efficient and on top of the quick initial review and eventual finalization and price of the service completion More

Quick and easy I'm disappointed I have a bad Takata airbag.... called Lexus & told them I drive seniors every week to a church kitchen & could not put an older perso I'm disappointed I have a bad Takata airbag.... called Lexus & told them I drive seniors every week to a church kitchen & could not put an older person in danger. They immediately said I qualified for a rental car & I picked it up 5 days later. Quick &a easy. More

Fast, efficient & Knowledgable I made an appt online, arrived they had a loaner ready and explained everything to me every step of the way. Even informed me that I didn't need servi I made an appt online, arrived they had a loaner ready and explained everything to me every step of the way. Even informed me that I didn't need service/maintenance on a few things so it saved me money. Kurt was simply put amazing, he walked me through everything and referred a few things a little out my price range but optional. More