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Sales Department
3,227 Reviews
At Northside Lexus, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare. To make owning and driving your Lexus a pleasure, not a burden, we are dedicated... not to compete, but to excel!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Northside Lexus's Covid Response
- Home Delivery
- Service Pickup & Delivery
- Virtual Appointments
- Vehicle Sanitization
Top Reviewed Employees
Latest Reviews
June 18, 2021
"Bobby was helpful and responsive to our questions or..."
- supriyono.supriyono
Verified Customer
Bobby was helpful and responsive to our questions or concerns. His quick responses helped me to make decision to purchase Lexus RX350 easily. It’s nice experience dealing with him and the dealer.
Read MoreJune 18, 2021
"Generally less than satisfactory experience when paying..."
- JFGEYER Verified Customer
Generally less than satisfactory experience when paying off a one pay lease. Biggest complaint was I was not given full and accurate info on the payoff total prior to arrival. Also waited nearly 75 min to see finance guy with very little explanation for the delay. Would have expected at least an occasional update on when he might be available. We had an appointment for 1020 but did not meet with finance until about 1140 after sitting in the salesman’s office fir over an hour. Delays happen but at least try to keep the customer informed. Service dept was very good. No issue with finance once we got to sit down with him.
Read MoreJune 18, 2021
"Good service and treatment. We received very good help..."
- aremyl123 Verified Customer
Good service and treatment. We received very good help from several depts. Needham stayed with us several hours. Showed us the SUV models and drove us around to see all color options.
Read MoreDealership Inventory (460 Vehicles)
Photos & Amenities
- Instant Financing
- Cable TV
- Rental Car Service Onsite
- Free WiFi
- Free Loaner Cars
- Television
- Free Coffee
- Free Drinks
- Customer Lounge Area
- Express Service
- Authorized Parts Store
