Northside Lexus - Service Center

Great Service and Dealership We took our vehicle in for service not knowing precisely what the issue was, other than some sort of annoying tire noise (and probably uneven wear). We took our vehicle in for service not knowing precisely what the issue was, other than some sort of annoying tire noise (and probably uneven wear). Joel Garcia, service advisor, welcomed us almost immediately after pulling into the service driveway. After a brief discussion, he offered to bring his lead service technician, Matt Gallipeau to consult with us. Matt immediately offered to take it for a road test with us. He was very courteous and particularly patient as the noise we had been hearing was not evident at this time. Upon returning to the service center, a good bit of discussion ensued as to what could be done, with Matt suggesting 2 or 3 options. We finally decided on one option and to leave the vehicle for this service. Joel then took us to his inside office (always a very nice place to do business), took in the vehicle and lined up a loaner vehicle for us. He estimated a time frame for the work which turned out to be very accurate. Overall, both Joel and Matt were very friendly and easy to work with, as well as effective at their jobs. BTW, Matt's suggestion that we decided on did fix the problem. My Lexus now once again sounds like a Lexus should, as far as road noise. More

So so beginning. Excellent end Was ignored as I pulled into service lane while people helped 2 in back of me but after my car was accepted everything was great! Was ignored as I pulled into service lane while people helped 2 in back of me but after my car was accepted everything was great! More

Enjoyed the Express Service Express service was ideal for us. It eliminated the long wait for service we have experienced at other times. Always appreciate the car being washed Express service was ideal for us. It eliminated the long wait for service we have experienced at other times. Always appreciate the car being washed. More

Service was very good for my scheduled 5K maintenance. I made an appointment for my 5K service visit the same afternoon I called, and waited for my car to be serviced. It was minimal wait time, and all of I made an appointment for my 5K service visit the same afternoon I called, and waited for my car to be serviced. It was minimal wait time, and all of the people involved were very friendly and efficient.. More

Usual good service but comes with a price. Good workmanship and service. Always reliable and on time. Pricey compared to non-dealership service. Very friendly and well trained staff. Keep up Good workmanship and service. Always reliable and on time. Pricey compared to non-dealership service. Very friendly and well trained staff. Keep up the good work but maybe price the parts & labor cost a bit lower. More

LS460 60,000 mile service The attention provided by Service Group was very timely, friendly, and complete. All my expectations were met regarding the service appointment. The s The attention provided by Service Group was very timely, friendly, and complete. All my expectations were met regarding the service appointment. The staff was flexible and accommodating. More

Routine service Easy and reliable as always. Thanks to Agustin for getting me in a free loaner car and back on the road without being late to work! Easy and reliable as always. Thanks to Agustin for getting me in a free loaner car and back on the road without being late to work! More

Very Good First Class - Highly Recommend. In particular, Dorothy Sausley in the service department is phenomenal. I have purchased 3 RX 350 from Northside & First Class - Highly Recommend. In particular, Dorothy Sausley in the service department is phenomenal. I have purchased 3 RX 350 from Northside & have loved them all. More

Gold Star Service Northside Lexus has all around the best team in the business from sales to service. I have been with Northside since 2010 and since then we have boug Northside Lexus has all around the best team in the business from sales to service. I have been with Northside since 2010 and since then we have bought 4 more cars from them. Lexus has the quality and dependable cars and with there great service department that I know our cars are safe and will run great on the road. Our service advisor John Gosling has always done an outstanding job setting up appointments, keeping us informed, and makes sure we are most satisfied with the service. More

Always better service. My car always comes back to me in much better shape than I left it. Clean / vacuumed. The "standard" service at Northside Lexus is above and beyond. My car always comes back to me in much better shape than I left it. Clean / vacuumed. The "standard" service at Northside Lexus is above and beyond. More