Northside Lexus - Service Center

The service job The rating that I gave to this dealership was because the people in the service department always does a great job when ever I need to have my car ser The rating that I gave to this dealership was because the people in the service department always does a great job when ever I need to have my car service or any other problem it is always taken care of in a timely manner, the prior service advisors I had were very courteous and kind and very knowledgeable about suggestions that may need to be taken care, and at the end of the service the service advisers communicated with me about the service. The new service advisor did not do a good job he just told me to go to his office did not introduce his self to me to let me know his job title about, I had to ask and tell him everything that needed to be done. Afterward the service was done he did not come and let me know the car was ready some else had to come and get me out of the waiting room to let me know it was ready. Not friendly More

Tire replacement I had taken my car in because of the tire indicator light. The tire I needed had to be ordered. when I took it back in for the replacement, it was d I had taken my car in because of the tire indicator light. The tire I needed had to be ordered. when I took it back in for the replacement, it was discovered that another tire had a hole in it with and allen wrench inside the tire. The dealership only had the one replacement but they immediately offered us a car to drive so we would not have to wait until the 2nd tire could be ordered and delivered (possibly that afternoon and possibly not) or return to have it exchanged when it came in. Everyone there was very courteous and considerate of our time and inconvenience. More

Always great service! I love coming here to have my vehicle serviced. Great service and great people! Not having to wait for loaner car if I need one is also another plus! I love coming here to have my vehicle serviced. Great service and great people! Not having to wait for loaner car if I need one is also another plus! More

Great service advisor My advisor had my car in and out as promised. He went the extra mile to discuss concerns and issues I had. He also informed me that they would pick My advisor had my car in and out as promised. He went the extra mile to discuss concerns and issues I had. He also informed me that they would pick up my car and drop off a loaner car for me and then return my car after it was serviced. Not sure why no one told me that during one of my prior visits? More

Service and Jon Goslin Jon Goslin is super fantastic. He is kind and a good listener. He takes my car issues and handles to perfection. He makes sure all service is up t Jon Goslin is super fantastic. He is kind and a good listener. He takes my car issues and handles to perfection. He makes sure all service is up to par before I pick up my car. He makes it very easy for me. And he is honest. More

Great service but outdated Nav updates My new 2015 navigation system maps are very outdated. The maps are 2 years behind Google Maps. This is unacceptable especially when one considers th My new 2015 navigation system maps are very outdated. The maps are 2 years behind Google Maps. This is unacceptable especially when one considers that the updates are well over $300. Less expensive vehicles have more updated maps. More

Best Lexus Dealership "Best Customer Service" I have bought several new cars at this dealership and I have also referred many friends whom have also purchased vehicles from this location. Th I have bought several new cars at this dealership and I have also referred many friends whom have also purchased vehicles from this location. This dealership makes owning and servicing a car very easy. More

45,000 service My car was in for service and State Inspection. Added to that list wheel alignment . Everything Completed in good order. Was given a very nice loane My car was in for service and State Inspection. Added to that list wheel alignment . Everything Completed in good order. Was given a very nice loaner and on my way the next day. Everyone Helpful and courteous . As always. More

45,000 mile service Easy, painless, professional, courteous, fabulous service from start to finish. The Loaner car, cookies, water, and refreshments are a nice touch for Easy, painless, professional, courteous, fabulous service from start to finish. The Loaner car, cookies, water, and refreshments are a nice touch for all! Each service I've experienced has been like this! More

Professional and efficient Alan is very reassuring , explaining the process. Assisted with service and collision. Felix in Collision was excellent. Both were very professional Alan is very reassuring , explaining the process. Assisted with service and collision. Felix in Collision was excellent. Both were very professional . I would ask for them again More