Northside Lexus - Service Center

Northside Lexus Service visit All were friendly and helpful. The estimated time of wait when I called for an appointment was accurate. I was in and out within the time promised. All were friendly and helpful. The estimated time of wait when I called for an appointment was accurate. I was in and out within the time promised. Excellent. More

Service I Have always had great service! I would buy another car from this dealership just because of the service. Communication has also been very good. I Have always had great service! I would buy another car from this dealership just because of the service. Communication has also been very good. More

excellent service! I brought my car in for service. Mark Hunter was the my service person. he kept me informed was very helpful and professional. The open house f I brought my car in for service. Mark Hunter was the my service person. he kept me informed was very helpful and professional. The open house for the Lexus RX 350 was very nice. enjoyed looking at the cars and enjoyed all the refreshments! Thanks for the invite. More

Great Customer Service from Dorothy and Steven White I brought my car in for service and Dorothy surpassed my expectations. We also had a small amount of work done in the Collision Center and Steven Whi I brought my car in for service and Dorothy surpassed my expectations. We also had a small amount of work done in the Collision Center and Steven White was awesome too. Both of them gave me timely updates as to the status and the loaner car made dropping off my car for service easy and convenient. More

always fantastic service love every minute of the experience, the same great service every time if bring my car in. treat you like you bought an LFA. thank you love every minute of the experience, the same great service every time if bring my car in. treat you like you bought an LFA. thank you More

My service advisor was just great The car was fixed and I had a loaner, the staff at Northside Lexus are just great and they all wear a smile on their faces and acknowledge you when y The car was fixed and I had a loaner, the staff at Northside Lexus are just great and they all wear a smile on their faces and acknowledge you when you are there. Keep up the good work and God bless you all. Mohamed Hyderali. More

Always pleased with Northside Lexus Dorthy Sausley is my service Rep. She is efficient, thorough and pleasant to deal with. Everything was ready when I arrived and I was in loaner and Dorthy Sausley is my service Rep. She is efficient, thorough and pleasant to deal with. Everything was ready when I arrived and I was in loaner and on way in 20 minutes. The scheduled 5,000 mile maintenance was completed on timely basis and I had my car returned by 4:00. Love this dealership, they are the best. More

Good experience The waiting area is comfortable with beverages provided. Jon was good to keep me updated during the wait. Also liked the printout of mechanical needs The waiting area is comfortable with beverages provided. Jon was good to keep me updated during the wait. Also liked the printout of mechanical needs and status for my car. I was able to get in the day I called. Overall a good experience. More

Visit to Dealership for State Inspection I drove into the garage and was immediately greeted and before the first gentleman could get back a second young man approached me to help. I was take I drove into the garage and was immediately greeted and before the first gentleman could get back a second young man approached me to help. I was taken to the appropriate cashier who located my contact for the appointment (original contact was at lunch so someone else filled in). I waited only a short time and my new contact was back and the paperwork had been completed and I was on my way. Painless and fast! More

Horrible Service Department @ Northside Lexus Horrible, horrible, horrible service. Not only does the service department misdiagnose your problems, but they also try to xxxx you with their overpri Horrible, horrible, horrible service. Not only does the service department misdiagnose your problems, but they also try to xxxx you with their overpriced quotes and then try to insult your intelligence even further by offering what they call "world class diagnostics" for services that weren't requested or needed. Fortunately, Lexus vehicles are Toyotas and ANY qualified mechanic can diagnose and fix these vehicles (unlike Mercedes or BMW vehicles). I literally saved THOUSANDS by not using NORTHSIDE LEXUS in Houston. Stay as far away from them as possible unless you have a warranty where you can get their services done for free. Otherwise, spend your hard earned $$$ elsewhere or you will be bled dry and your problems won't be fixed!! More