Northside Lexus - Service Center

Service was completed sooner than expected. Everyone was very friendly and courteous. All issues, even minor ones, were taken care of and not avoided as sometimes happens at other businesses. No "No probl very friendly and courteous. All issues, even minor ones, were taken care of and not avoided as sometimes happens at other businesses. No "No problem found issues" were encountered. This is the highest quality dealership I have had the pleasure to be a customer. More

I can not believe how terrific Omar was. Very professional and kept me informed along the way. Also finished the job sooner than expected. Omar is a real winner!!!! Best Regards, Greg Dav professional and kept me informed along the way. Also finished the job sooner than expected. Omar is a real winner!!!! Best Regards, Greg David More

On this visit, as on my other visits to Northside Lexus service, I was treated in a very professional and friendly way by all members of the staff. The quality of service, communication, and commitment to service, I was treated in a very professional and friendly way by all members of the staff. The quality of service, communication, and commitment to quality is always very high. Northside Lexus consistently provides a high quality service experience, and makes the Lexus ownership experience a very positive one. I have only the best things to say about Liz Rincon. She is terrific! I will close by offering this observation - I have a 2008 Lexus. My wife has a 2008 BMW. EVERY time we have a service issue with the area BMW dealerships it is a painful experience - they do not meet promised deadlines, they are not particularly pleasant to deal with, we are always having to guard against upselling by service advisors. In short, in light of our contracting experience I will NEVER buy a BMW, but would absolutely buy another Lexus from Northside Lexus. Not even a close question. Keep up the great work. More

It's always a great experience to come and bring my car in for service. Liz takes excellent care of me always, and does it with a smile. She's quick to explain anything I don't understand with great car in for service. Liz takes excellent care of me always, and does it with a smile. She's quick to explain anything I don't understand with great patience. The overall experience was awesome as usual. More

it is very convenient and easy to schedule my service. i am given my same type of vehicle to use while mine is in service & they follow up with a review. i am given my same type of vehicle to use while mine is in service & they follow up with a review. More

Anita is very good. She works well in scheduling appointments, getting a loaner car, and keeping me apprised of service issues concerning the car. Looking forward to working with her in the future. appointments, getting a loaner car, and keeping me apprised of service issues concerning the car. Looking forward to working with her in the future. MCM More

5 star customer service, Neti is one of the cashiers at NorthSide Lexus and you would think you are talking to a customer service advisor. She returned my calls when she said she would and even when I cal NorthSide Lexus and you would think you are talking to a customer service advisor. She returned my calls when she said she would and even when I called and she saw the missed called she immediately called me back. Great follow up! Great people at Northside Lexus!! More

I schedule an appointment with your dealership to inspect my 2002 ES300 that had been sitting in my driveway for a year. The dealership delivered a detail report stating all that was required in order to br my 2002 ES300 that had been sitting in my driveway for a year. The dealership delivered a detail report stating all that was required in order to bring the car back into great mechanical condition. after all work was performed as suggested, either or else ware, the car runs fanatic now. Thanks for a great job! More

On august 31, without having made an appointment, I went to the Lexus dealership to have the car battery checked. After a thorough inspection, I was told the battery needed to be replaced (alternator etc. w to the Lexus dealership to have the car battery checked. After a thorough inspection, I was told the battery needed to be replaced (alternator etc. was checked and found to be in good working order) and it was done within the hour! For a Saturday morning service I was quite surprised that I got in and out within 90 minutes time. More

Excellent service organization. Felt like we received VIP treatment. Loaner service though we did not use it is incredible. Very comfortable and accomodating waiting provisions. Dorothy was fantastic se VIP treatment. Loaner service though we did not use it is incredible. Very comfortable and accomodating waiting provisions. Dorothy was fantastic service rep. More