Northstar Kia - Service Center

I highly recommend this dealership. Excellent customer service skills from the service advisor that helped me!! Excellent customer service skills from the service advisor that helped me!! More

They were very understanding & professional. They helped me right away & made sure I was treated like family! They helped me right away & made sure I was treated like family! More

The dealership was very nice clean well-kept. The staff was very welcoming an accommodating. Management made good on every promise they made. Will definitely refer friends and family and purchase The staff was very welcoming an accommodating. Management made good on every promise they made. Will definitely refer friends and family and purchase my next Kia there. More

This dealership is very respectful. They make you feel welcome and the service is great . I love the car wash at the end of my service They make you feel welcome and the service is great . I love the car wash at the end of my service More

I visited North Star Kia for routine service on my Kia Niro Hybrid — oil and filter change, brake fluid replacement, clutch actuator fluid replacement, and tire rotation. From the beginning, the adviso Niro Hybrid — oil and filter change, brake fluid replacement, clutch actuator fluid replacement, and tire rotation. From the beginning, the advisor didn’t know what clutch actuator fluid was, even though it’s clearly listed in the owner’s manual. After speaking to a supervisor, he told me it was included in their "brake system service." When I picked up the car, I checked the clutch actuator fluid tank and saw they hadn’t touched it — the fluid was still old and dirty. Only after I pointed it out did they agree to replace it, but I believe it was done partially and without proper flushing. Later, I noticed on the invoice that they had used 5W-30 oil, even though my car requires 0W-16 per Kia specifications. This is especially concerning for a hybrid and could affect both performance and warranty coverage. When I returned to question this, I was told “that’s just a generic code” — no real explanation or resolution was offered. I wasted time, energy, and now I’m left unsure of what was actually done to my vehicle. If you drive a hybrid or expect careful, professional service — I do not recommend this place. More

The experience with the dealership was great. They took my car for service and it the process was quick. They took my car for service and it the process was quick. More

He is a excellent advisor. He makes sure he understands what you want and works with you to assure you leave with what you came for. He doesnt pressure you into anything else. He makes sure he understands what you want and works with you to assure you leave with what you came for. He doesnt pressure you into anything else. More

best service in new york good representation and i love the waiting room i recomendet for visiten. the waiting room i recomendet for visiten. More

James was very helpful. Took a little while but got me a loaner vehicle at no cost when the repair was taking longer than expected. Took a little while but got me a loaner vehicle at no cost when the repair was taking longer than expected. More

Excellent customer Service Very Professional personnel Helpful information Clear communication with clients The waiting area is very clean Helpful information Clear communication with clients The waiting area is very clean More