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Northstar Kia - Service Center

Long Island City, NY

4.6
1,082 Reviews

1,082 Reviews of Northstar Kia - Service Center

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June 26, 2025

Took my Kia for voluntary replacement of light switch… got the Kia out with a strut changed for 450 found at MPI, but “will call you Tuesday back for the light part” a week after that day I call back “yes More

by NO24
Recommend Dealer
No
Employees Worked With
Mani
Jun 29, 2025 -

Northstar Kia responded

I’m sorry to hear about the delay and lack of communication regarding your light switch replacement. That’s not the service experience we aim to provide. I’ll make sure your feedback is shared with the service team to improve follow-up. Feel free to contacts us directly at Bsingh@northstarkiany.com Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

June 26, 2025

Did an oil change. Great service provided by everyone. The service was very helpful and answered all the questions about my car status. More

by Dany7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronny & Diego
Jun 29, 2025 -

Northstar Kia responded

Thank you for your positive feedback! We're glad our team provided great service and answered all your questions. We appreciate you choosing us and look forward to assisting you again! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

June 26, 2025

They gave me an appointment for my EV for the next business day, that’s a record compared to any other places. Ohone operarors also amazong. Everyone was nice! James also was great explaining and help More

by MGK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Jun 29, 2025 -

Northstar Kia responded

Thank you for the fantastic review! We’re thrilled to hear we could get you an appointment so quickly and that James and the whole team provided excellent service. We appreciate your kind words and look forward to helping you again! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

June 26, 2025

Everyone is super friendly, super fast service, and reliable, after every service they wash your car. More

by Kevin Guevara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jun 29, 2025 -

Northstar Kia responded

Thank you for your wonderful feedback! We’re happy to hear you appreciate our friendly, fast, and reliable service — plus the car wash after every visit. We look forward to serving you again! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

June 25, 2025

Very courteous and efficient. Wait time very good. Waiting area very clean. Thank you. Have a nice day. More

by VICKSTER1312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 29, 2025 -

Northstar Kia responded

Thank you for your kind feedback! We're glad you found our service courteous and efficient, and that you enjoyed our clean waiting area. We appreciate you and hope you have a great day too! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

June 25, 2025

Everyone is friendly and courteous to your needs. Up front with diagnostic pricing and service pricing. More

by EUGENIA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Manny
Jun 29, 2025 -

Northstar Kia responded

Thank you for your kind words! We're glad to hear our team was friendly and transparent about pricing. We appreciate your trust and look forward to serving you again! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

June 24, 2025

The core issue was the P1326 code, which indicates a serious engine defect. My car is a 2020 model and unfortunately not covered under the recall. However, the service center failed to diagnose this pro More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James
Jun 29, 2025 -

Northstar Kia responded

I’m very sorry to hear about your frustrating and disappointing experience. It’s clear that you deserved accurate diagnosis and honest service from the start. Your feedback is important, and we take concerns like this seriously. Please reach out to us directly at Bsingh@northstarkiany.com so we can review your case and work toward a resolution. We appreciate the opportunity to make things right. Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

June 24, 2025

Awesome service! !! I don't go anywhere else with my car. I can trust that they'll take care of my car like their own and that they won't just charge me for stuff I do More

by PRZEMYSLAWGRZESIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None just service department
Jun 29, 2025 -

Northstar Kia responded

Thank you so much for your wonderful review! We’re honored to be your trusted service center and truly appreciate your loyalty. We’ll always take great care of your car and be upfront with you. Looking forward to seeing you again! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

June 23, 2025

He was good at keeping his promise to call me. I came in all was looking as both recalls would happen as he mentioned. But unfortunately 1 of the recall parts that came in was defective. And so I More

by omayramusic
Recommend Dealer
Yes
Employees Worked With
James
Jun 29, 2025 -

Northstar Kia responded

Thank you for your feedback! We appreciate your patience and are sorry for the delay with the recall part. We’ll make sure to keep you updated as soon as the replacement arrives so your recall can be completed smoothly. Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com

June 23, 2025

I always used to hate going to the dealership, but going to Northstar Kia I love it. They very friendly and they move quickly. Nice place to sit and watch tv. More

by latinhoney700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward
Jun 29, 2025 -

Northstar Kia responded

Thank you for sharing your experience! We’re so happy to hear that Northstar Kia has changed your view on dealership visits. Our team works hard to make every visit friendly and efficient. Looking forward to seeing you again soon! Your Friends at NorthStar Kia. T: 718-675-5649 www.northstarkiany.com