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Northstar Kia - Service Center

Long Island City, NY

4.6
1,089 Reviews
Call Service Center (347) 727-1800

1,089 Reviews of Northstar Kia - Service Center

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December 07, 2024

Excellent customer service. We had to have a car towed, they took it right away, fixed it right away. I had follow up issues and they stood by their work. More

by Emergencycustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your feedback! We're so glad to hear that we were able to assist you quickly and effectively with your car's repairs. It's great to know that we stood by our work and provided the support you needed. We truly appreciate your trust and look forward to helping you again in the future

December 07, 2024

My wife took our car in for a UCC update and they had it done and threw in a car wash within 45 minutes. The service was great! More

by jeffoxiam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for sharing your experience! We're so glad to hear that the UCC update was completed quickly and that you were happy with the service. It's great to know that your wife had a positive experience, and we're glad she got a complimentary car wash as well. We appreciate your feedback and look forward to serving you again!

December 07, 2024

Polite, fast, informative And efficient I came in for a free complementary multi point inspection and left very impressed. Thank you. More

by anthony.bee.smith
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the names
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your kind words! We're thrilled to hear that you had an impressive experience with our polite, fast, and efficient service during your complimentary multi-point inspection. We truly appreciate your feedback and look forward to serving you again in the future!

December 07, 2024

As a new Kia owner, I have only been there twice. Their receptionist Sally is very helpful and knowledgeable along with James, in service. The facility itself is new, clean and accommodating should y More

by 3073XCT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally, James
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your feedback! We're so glad to hear that Sally and James provided helpful and knowledgeable service during your visits. It's great to know you had a positive experience with our clean and accommodating facility as well. We appreciate you choosing us for your service needs and look forward to assisting you again!

December 07, 2024

Very professional, courteous and skilled Service center. The people are nice and explained everything. It's conveniently located too More

by CELSTEDOUGLAS18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your kind words! We're so glad to hear that you had a positive experience with our professional and courteous service team. We're also happy that our location was convenient for you. We appreciate your feedback and look forward to serving you again in the future!

December 07, 2024

Northstar Kia Service Department workers standout with exceptional professionalism and courtesy, their work speaks volumes about their dedication to quality work and customer satisfaction! More

by RIKORTIZ69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosmo
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Dec 08, 2024 -

Northstar Kia responded

Hello, Thank you for your wonderful feedback! We're so glad to hear that our Service Department team at Northstar Kia exceeded your expectations with their professionalism and dedication to quality work. Your satisfaction is our top priority, and we truly appreciate your recognition of our team's hard work. We look forward to continuing to serve you!

December 07, 2024

Car Service was exceptional. The staffing is great. They’re very friendly and welcoming. The waiting area set up really nice they have food and beverages for their clients . More

by brigitterugel56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nairoby Valverde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Rizvi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for your wonderful feedback! We're thrilled to hear that you had an exceptional service experience and felt welcomed by our friendly staff. We're glad you enjoyed the waiting area and amenities as well. We truly appreciate your kind words and look forward to serving you again in the future!

December 06, 2024

My experience in service was miserable. After 4 hrs was told three different scenarios on my certified 2020 Soul and none of them were correct. Ended up driving to Pennsylvania where I purc More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My contact is not here but he was running the service for everyone coming through
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Dec 08, 2024 -

Northstar Kia responded

Hi, I'm truly sorry to hear about your frustrating experience. It sounds like the service you received fell short of expectations, and I completely understand your disappointment. It’s concerning that you weren’t given accurate information, especially after spending so much time at the dealership. Your feedback is important, and I would recommend reaching out to Northstar Kia directly at Bsingh@northstarkia.com to discuss the issue and ensure this doesn’t happen again. I hope your vehicle's issue was resolved in Pennsylvania, and I sincerely hope your next visit is much more positive.

December 05, 2024

I was helped by Cosmo at the customer service desk and he was very helpful, polite and professional. Everything went very well and smoothly. I had a great experience. More

by JASON822GEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cosimo
Report | Print
Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for sharing your experience! We're thrilled to hear that Cosmo provided you with helpful, polite, and professional service. It's great to know everything went smoothly, and we're so glad you had a great experience. We look forward to assisting you again in the future!

December 04, 2024

The work and service was good. But the recall kia resolved to my telluride not too happy More

by TAKBYUNGIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Dec 08, 2024 -

Northstar Kia responded

Hi, Thank you for sharing your feedback. We're glad to hear that the service was good, but we're sorry to hear that you're not completely satisfied with the recall resolution for your Telluride. If you'd like to discuss the issue further or if there's anything we can do to improve your experience, please feel free to reach out. Your satisfaction is important to us.

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