Northtown Honda

Driving Customer Service Amazing how my purchase started out poorly and ended up a five star! When I brought my issues of the sales transaction to Steve Burnette's attention, Amazing how my purchase started out poorly and ended up a five star! When I brought my issues of the sales transaction to Steve Burnette's attention, he immediately set to work and resolved them with service consultant, Greg Illenz. Attention to customer service by Steve Burnette and vehicle service by Greg Illenz won me as a customer. More

Amazing! I will be buying all my cars from here for now on! Amazing staff, Steve Pusateri is amazing! Easy to work with, and he makes your experience actually I will be buying all my cars from here for now on! Amazing staff, Steve Pusateri is amazing! Easy to work with, and he makes your experience actually Fun. More

Bad overall experience -- AVOID Poor sales interaction. Sales agent had little to say about the vehicle. Poor test drive. False financing information given to me. I had the OPPO Poor sales interaction. Sales agent had little to say about the vehicle. Poor test drive. False financing information given to me. I had the OPPOSITE treatment at Lia on exactly the same new Honda. More

Poor Purchase Experience "Caveat Emptor" - buyer beware. My father purchased a used vehicle from them which had an open reacall. This issue lead to the vehicle not starting "Caveat Emptor" - buyer beware. My father purchased a used vehicle from them which had an open reacall. This issue lead to the vehicle not starting within 30 days of ownership. Of course there was no permanent solution, so we wanted our money back in full but this was not an option. We were allowed to trade the vehicle in for what we paid but no negotiation was allowed for the purchase price of the vehicle. We settled with a 2013 Malibu, the tires were dry rotted and I brought that to the attention of the along with the fact it lost 5 lbs of air pressure overnight. His response was priceless, "I'm not replacing tires", he also said this was normal and not an issue. Okay, now one is flat and my father can not get to the HOSPITAL. Poor lack of commitment just to make a sale, very short sighted business plan. More

Zero quality of the deliverable At the time of delivery missed rear cargo area covering black sheet is missing for my new 2015 Honda crv and its cost will be around 400usd. After ask At the time of delivery missed rear cargo area covering black sheet is missing for my new 2015 Honda crv and its cost will be around 400usd. After asking to put it back they are asking evidence and for that I told to see videos that may exists in workshop in and around entrances but they didn't deliver this missing one. This is literally cheating and not quality at all for the amount we pay More

Avoid. Poor service. Lack of care. I waited on my salesperson longer than I actually talked to him. He got up mid conversation to ask someone about cookies. Poor service. Lack of care. I waited on my salesperson longer than I actually talked to him. He got up mid conversation to ask someone about cookies. Nice guy, just a bit ADHD. More

great people and great deal I walked into Zeigler Honda, not expecting to be able to walk out with buying a new/used car. But to my surprise, despite my credit history, they got I walked into Zeigler Honda, not expecting to be able to walk out with buying a new/used car. But to my surprise, despite my credit history, they got me a great deal that was within my budget. Plus they fed me pizza when I ended up staying past closing time to get paperwork done. I couldn't be happier. Thank you so much too Jennifer and Tony, both of whom are terrific people. I don't remember the name of the lady who handled my credit app but she definitely made the experience worth while. More

Great personnel From the moment we walked in we were treated with respect and kindness. We did buy and we are extremely satisfied with all the help and information. From the moment we walked in we were treated with respect and kindness. We did buy and we are extremely satisfied with all the help and information. I would highly recommend Zeigler to friends and family. More

Five Star Car Dealer Chris' title as "client advisor" is very fitting.... in no way did I feel coerced, manipulated, pressured in any way to buy. Chris was truly custom Chris' title as "client advisor" is very fitting.... in no way did I feel coerced, manipulated, pressured in any way to buy. Chris was truly customer focused and gave me as much time as I needed to "work it out". I am very happy with my new car...! More

I am so glad that I had Shawn Chayban at Zeigler Honda Amherst to help me get my Honda Civic 2014. He has been very friendly and trustworthy. I started my searching for a new car with little knowledge of Amherst to help me get my Honda Civic 2014. He has been very friendly and trustworthy. I started my searching for a new car with little knowledge of Honda. Shawn went over all the details of Honda Civic with me, which helps me made an easy comparison between different car brands, based on my specific criteria. After I decide that I would like to go with Honda, Shawn patiently helped me test drive different trims until I find the one I bought. Shawn also shows great proficence and friendliness when it comes to work on my complicated paper work for the purchase and my difficult transportation situation. I had great experience with Zeigler Honda! I definitely recommend this dealership!! More