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Northtown Toyota
Amherst, NY
142 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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142 Reviews of Northtown Toyota
April 21, 2011
I had actually walked into Northtown to speak with another dealer who was busy at the time. David kindly assisted my wife and I, listened to what we were looking for and what our needs were. He then w another dealer who was busy at the time. David kindly assisted my wife and I, listened to what we were looking for and what our needs were. He then went out of his way to bring us to another Northtown location to look at the Mazdas which fit our needs better. David had a no pressure attitude and made us feel at ease during the entire process. And the best part was that he was able to get us the price we were happy with! I would gladly buy future cars from Northtown and David. More
by TimD427
Employees Worked With
David Strack
April 16, 2011
THE WORST DEALER EVER! This place needs to train its salesperson in a more professional way. Just to get an answer to a question or just to see a car they make you spend unnecessary amount of time with salesperson in a more professional way. Just to get an answer to a question or just to see a car they make you spend unnecessary amount of time with annoying sales tactics making you feel very uncomfortable. We have been there two times to look at Toyota cars. Second time, a sales person named Sandy "tried" to help us and we had the longest and most useless sales experience ever after all the other dealers we visited. We directly told him that we came to take a look at the interior of a particular model. Instead of showing us one, he made us sit in his office and asked several unrelated questions (including personal ones) and eventually depending on where we live and what we do he tried to show us another model. Finally, we made it clear about what we want to see and he took us out (we thought finally we will be able to see the car). Then, instead of just showing the interior, he asked us to pick a color out of the cars available outside. Even though I told him I just want to see the interior, he insisted. I just picked one color for God's sake and then he said he will go and get the keys! And then we had to wait again. Previous time, another salesperson also did the same thing and we waited under the rain for some time so that he would come back with the keys! It is a very rude behavior, they should have the keys for at least one model with them when they take you out. These people don't respect the time you are spending there and they are just selfish. We know that there are some typical sales tactics that each dealer uses, but this was too much. Instead of answering your questions, they try to direct you and don't help you at all. For example, we asked what other colors are available in this model and a normal salesperson would show you the catalog. But instead he was asking what color we like etc. and trying to change our decision again in order to sell what they have in their inventory. Finally we wanted to learn the price of the car we are interested in and instead of giving us a price he said when we decide to buy he will give us the best price! He just tried to learn how much monthly payment we can afford and so on. This was very annoying as it makes you feel like depending on what you say, they will give you a discounted price or not. A very dishonest and rude way of approaching to a customer. We will buy a toyota but definitely not from Northtown. I believe they will continue to lose more customers if they don't change their sales attitude and how they approach to customers. They have to respect your time and they need to learn to "listen" what customer actually "needs" and asks for, instead of just trying to sell what they need to sell. More
by Moonlight
Employees Worked With
Sandy
April 08, 2011
As soon as I walked into the dealership I knew this was the right place for me to buy a new car.David even went outta his way to find the right color corolla for me and the options I wanted.I would like t the right place for me to buy a new car.David even went outta his way to find the right color corolla for me and the options I wanted.I would like to say this was a very possitive experiance with David, My wife and I. Thanks again David keep up the great work More
by cableguy9457
Employees Worked With
David Strack
April 07, 2011
I bought a new Rav4 at Northtown Toyota and it was a easy and painless expierence for my wife and I. From the minute we walked in and met with Rick shahin and Dave Strock I knew I came to the right place. Th and painless expierence for my wife and I. From the minute we walked in and met with Rick shahin and Dave Strock I knew I came to the right place. They are both very knowledgeable in the field and coordinated our whole expierence. We received a great price and Dave took us through the whole process and stayed until we drove away. I checked out other prices on the internet from other dealers and found Northtown to be very competative with others. What sets Northtown apart is their service. From the buying side to the car service side, I don't think you will find a better dealer. I will definately buy again from those guys! More
by jnbrancato
Employees Worked With
Dave Strock & Rick Shahin
March 28, 2011
David Grisanti was pretty awesome in getting us the deal we wanted, He listened well, gave us all the information that we needed to get into the right vehicle for our lifestyle. After visiting several othe we wanted, He listened well, gave us all the information that we needed to get into the right vehicle for our lifestyle. After visiting several other dealers in the area, I returned to Northtown because David was the most knowledgeable and accommodating sales person we had worked with. We are very happy with our experience with David and will highly recommend him to family and friends. More
by patrickwillett
Employees Worked With
David Grisanti
March 26, 2011
The staff was courteous and knowledgeable from sales and service. this is my second time with northtown. I bought a Toyota Rav 4 2011. It was a great experience with our sales rep David Strack. I've dealt w service. this is my second time with northtown. I bought a Toyota Rav 4 2011. It was a great experience with our sales rep David Strack. I've dealt with Northtown for 3 years, Service is excellant. David went out of his way to make my buying experience wonderful. Will continue to do business with Northtown More
by honeywagon
Employees Worked With
david strack
March 17, 2011
No review to really give. Had a great experience as always. I took delivery of my car 24 hours from the time i walked in the door to shop for a car. I would have had the car quicker if i could of made always. I took delivery of my car 24 hours from the time i walked in the door to shop for a car. I would have had the car quicker if i could of made up my mind on which car i wanted. I was torn between a toyota camry and the scion xb. More
by bryan rzoska
Employees Worked With
ron dubell, sandy schechter
March 11, 2011
I went into Northtown Toyota on Wed March 9, 2011 looking to get information and possibly buy a 2010 Prius. I was greeted promptly and introduced to Eddie Cadro. We went over different options and prices to to get information and possibly buy a 2010 Prius. I was greeted promptly and introduced to Eddie Cadro. We went over different options and prices to find the exact car I wanted. I found out Toyota had 0% financing on 2010 Prius' and really wanted to get one with leather. Eddie found the last car on lot with leather. Loved the car, inside and out. Eddie took time with me, going through prices, working on my trade, (2008 Camry) and all the while making sure I was comfortable. I took the 2010 Prius home for the night to make sure this is what I really wanted, and by 3pm March 10th the car was in my driveway! I have bought a couple new cars in my life and I will never go to any other sales person. Eddie did everything he could to make sure I was happy and got exactly what I wanted. Great find Northtown! More
by yumyum8698
Employees Worked With
Eddie Cadro
March 07, 2011
By far the friendliest and most helpful dealership I've ever been to. Sandy Schechter went above and beyond to meet my expectations. I told him what I was interested in and he worked very hard to find me t ever been to. Sandy Schechter went above and beyond to meet my expectations. I told him what I was interested in and he worked very hard to find me the best deal....and I walked out with a brand new car that very same day. Sandy is not only a wonderful salesperson but he is someone who truly cares about the people he has as customers. I highly recommend Northtowns Toyota, and salesperson Sandy Schechter for a simple, honest and hassle free vehicle purchase experience. Thank you for such a wonderful experience and reliable car. I couldn't be happier with my 2011 Toyota Corolla! More
by kd514
Employees Worked With
Sandy Schechter, Sandy Schechter
March 06, 2011
Donnie DiPalma at Northtown Toyota was fantastic. He went above and beyond on customer service. he understood I couldn't spend hours in the dealership because I have small children and accomodated me by prov above and beyond on customer service. he understood I couldn't spend hours in the dealership because I have small children and accomodated me by providing information over the phone. I debated about a specific option (3rd row seat). He gave honest feedback on the feature to help me decide on which car exactly I wanted. He even drove a car to my house for me to see what the Rav4 looked like with the 3rd row seat and how my daughter would fit in the 3rd row. I was even able to take a test drive around my neighborhood. I've never had a dealer bring the car to me before. And to top it off he got me a great price on my Rav4! The next day I went into the dealership, he had all my paperwork ready to be signed. I was in and out in 30 minutes. It was amazing! It took me longer to transfer my car seats over to the new car than anything AND he helped with that too. Amazing service. I'll undoubtably be referring people I know to him. More
by jamiesumi
Employees Worked With
Donnie DiPalma
