Northtowne Fiat, Lincoln, Mitsubishi, Alfa Romeo

Beyond helpful an professional I've given this dealership a 5 star rating because of the support and determination these individuals had in helping me get into an amazing brand new I've given this dealership a 5 star rating because of the support and determination these individuals had in helping me get into an amazing brand new lancer. They spent over 4 hours working on my deal an keeping me informed. Answered every question or conern I had. I left their dealership feeling less stressed an well taken care of. Thank you! More

Great experience! This dealership is classy and very customer oriented. Paul Reeves is an outstanding, knowledgeable and fun sales person. He didn't put any pressure on This dealership is classy and very customer oriented. Paul Reeves is an outstanding, knowledgeable and fun sales person. He didn't put any pressure on us, and carefully listened to our requirements for a new car. Paul made this buying experience fun and easy! More

Excellent We bought a new Outlander and Carl did fantastic helping us. We are satisfied with our experience here and will shop here again in the future. We bought a new Outlander and Carl did fantastic helping us. We are satisfied with our experience here and will shop here again in the future. More

Unbelievable!!!!! My son and I visited this dealership as I have many times in the past. My family has purchased many vehicles here but will not ever again!!! We met Ca My son and I visited this dealership as I have many times in the past. My family has purchased many vehicles here but will not ever again!!! We met Carl Carleton, what a human being!!!! Test drove the car and then went in to negotiate the price of the car. I was unsatisfied with the trade in value and the price of the car. Carl came back with another price to which I showed the NADA value of our trade in. One thing led to another and he said "it would be stupid to leave money on the table!" From there he called me a stupid customer and got up and left. I asked for a manager and he flipped out stating that I should inform the manager that he was once a trash truck operator and some other jobs. I was appalled. He walked out of the store then came back. He laughed at my son and I and I asked him if he laughed at us. He flipped around, shaking finger, almost spitting yelling that in his 4 years of selling no on had ever found him to be not sufficient except for me. Not sure where we got off the wrong foot but will not be going back. The number tow man, Colton ???? was in driveway. I asked him to real in Carl and he simply stated that I was a difficult client. I cannot imagine how they function in life. Never again will I go to Northtowne Lincoln. More

good experience Paul Reeves did a great job in finding the right car for us. Really did not think that the right car was on your lot Paul Reeves did a great job in finding the right car for us. Really did not think that the right car was on your lot. He explained the car functions to both of us More

Terrible Customer Experience Last month I was looking to purchase a car and looked at several Lincoln MKZ's from a couple different dealerships. I had emailed Northtowne Lincoln a Last month I was looking to purchase a car and looked at several Lincoln MKZ's from a couple different dealerships. I had emailed Northtowne Lincoln about a particular car and Paul emailed me back and said to come by and look at it. When I arrived later that afternoon, he proceeded to tell me that I was going to hate him because he couldn't find the car I enquired about. I've been told since that apparently it's very common to list cars on sites to get you into their dealerships and the car not really be there. I asked him to show me what they did have and I gave him the specifics I was looking for. Paul kept taking me to cars that did not meet my specifications. He took me to one that didn't have the features I was looking for and priced $3000 higher than a competitors car that had more features and less miles. After pointing this out, Paul became very rude. He abruptly said "I'll call you if I find that car you were looking for." and then turned and started walking back to the building. 24 hours later I was driving a beautiful Lincoln MKZ from his competitor. Your loss Northtowne Lincoln. More

Custmer Service I have bought several cars in the area. Never has it been as stress free, Colton was an excellent salesman, never pressuring me and going out of his I have bought several cars in the area. Never has it been as stress free, Colton was an excellent salesman, never pressuring me and going out of his way to find the car I wanted. When I told him what I wanted in an SUV, including being a V-6, he found it for me. The entire buying experience was pleasant and timely. More

Great buying experience! I had been looking for a small SUV for a few months. Lots of time was spent researching on-line before I even visited a dealer. I initially went to a I had been looking for a small SUV for a few months. Lots of time was spent researching on-line before I even visited a dealer. I initially went to a nearby dealer and was treated very poorly. No one really listened to me and I felt unimportant. A few weeks later, after more on-line research, I stopped in Northtowne Mitsubishi to look at 2 cars I really liked on their website. Carl greeted me immediately and spent time telling me about the Outlander Sport and answering all of my questions. He was patient and I didn't feel pressured to make a decision immediately. He was very personable and helped me select the best car for me at this time in my life. I love my new Outlander! More

Great,listens to you and what you want. Fast,did not waste my time. Answered all questions,built me the car I wanted without the added extras available. Friendly.Knows his product. I will re Fast,did not waste my time. Answered all questions,built me the car I wanted without the added extras available. Friendly.Knows his product. I will return for my next car. More

Friendly, knowledgeable & mindful of my time. Overall great experience. I drove out of my way to this dealership because of their customer service. You can buy a car anywhere but quality custome Overall great experience. I drove out of my way to this dealership because of their customer service. You can buy a car anywhere but quality customer service can't be bought. I highly recommend Carl & this dealership. No one was pushy or played the typical dumb salesmen games. They were straight forward, informative & polite. The selection was great too. I even got to see how Carl interacted with the body repair crew. Everyone treats each other with respect. I appreciate this transaction was as smooth as it was & will direct anyone wanting to make purchase his way. More