Northtowne Fiat, Lincoln, Mitsubishi, Alfa Romeo

Purchased New 2016 Mitsubishi Outlander The experience we had at Northtowne Mitsubishi from the second we stepped on the lot was amazing. Carl Carleton greeted us right away and was eager t The experience we had at Northtowne Mitsubishi from the second we stepped on the lot was amazing. Carl Carleton greeted us right away and was eager to help us out. He took us right to the cars we wanted to look at and was extremely knowledgeable of all the features. He didn't try to take us to other models or cars, he listened to exactly what we wanted and kept us right there. He did a magnificent job of listening and answering all of our questions precisely. He didn't talk around questions or change the subject, he was up front about everything. Gave his opinions, but ultimately said it was our call. He didn't try to persuade us in anyway. The test drive was very smooth and enjoyable. He brought attention to all of things we should be interested in when driving such as what mode to be in for all the different types of weather and let us know of all the safety features. He did a thorough job of explaining every little detail of the car... It was a lot of information, but it was very much appreciated. When doing the paperwork and negotiating the price, he was fair and didn't pressure us. The finance department was equally as nice. We didn't feel like we were being sold anything extra that we didn't need, once we said we weren't interested, he moved on. All in all it was a truly amazing car buying experience....It is something we had been dreading for awhile but turned out to be a really nice experience. Thank you! More

Mirage- Carl I had such an amazing car buying experience thanks to Carl. I needed a new car fast and was able to get just that with Carl; he prepared everything f I had such an amazing car buying experience thanks to Carl. I needed a new car fast and was able to get just that with Carl; he prepared everything for me before I even got there to test drive one! Everyone should see him for their car purchases. Very helpful in SO many ways. Thank you so much! More

Always a pleasure. This was the Third vehicle we have purchased from Northtowne.They always seem to be able to find just the one we are looking for. Service has alway This was the Third vehicle we have purchased from Northtowne.They always seem to be able to find just the one we are looking for. Service has always been great to deal with. More

Amazing purchase experience We had an amazing experience purchasing our new MKX. We knew exactly what we wanted and Paul Reeves was able to locate it enroute to a dealer in anot We had an amazing experience purchasing our new MKX. We knew exactly what we wanted and Paul Reeves was able to locate it enroute to a dealer in another city. Everyone worked together to get the vehicle to us as soon as available. Upon arrival to pick up our new vehicle, we found the paperwork already prepared per our negotiated price so all we had to do was sign it. Paul then walked us through the workings of our new automobile and we were on our way in our new automobile. Your dealership made it very simple and a pleasant experience. We will definitely purchase our next vehicle from them and recommend Paul and staff to everyone needing an automobile. More

Paul Reeves I had pretty much searched the state for the new car I wanted. I wanted a good price. I wanted honesty and I wanted someone I could relate to. I fo I had pretty much searched the state for the new car I wanted. I wanted a good price. I wanted honesty and I wanted someone I could relate to. I found it all at Northtowne Lincoln!! I also can't say enough positive thing about my salesman, Paul Reeves. He was my kind of salesman, great communicator, professional, knowledgeable, kind, but also a great sense of humor which made it all the better. The entire staff was very kind! More

Carl Carleton Mirage Carl was my salesman and was awesome! He was low pressure, friendly and an all around nice guy. He worked with us to find the car we wanted. Carl w Carl was my salesman and was awesome! He was low pressure, friendly and an all around nice guy. He worked with us to find the car we wanted. Carl will listen to you and answer any question you have and will spend as much time as necessary to make sure you get the car you want. I would highly recommend this dealership. If you go there make sure and ask for Carl! More

Purchased new Lancer My experience with Carl and the dealership was awesome as this was my second Mitsubishi, I would not hesitate to recommend this dealership to anyone. My experience with Carl and the dealership was awesome as this was my second Mitsubishi, I would not hesitate to recommend this dealership to anyone. Great experience, thanks again Carl. More

THE SERVICE DEPARTMENT IS ONE IN A MILLION AND LOVES VETS THE MOMENT I WALKED IN THE DOOR I WAS THANKED FOR MY SERVICE THAT I RENDERED TO MY COUNTRY. I was thanked by the CAR DEALERSHIP as well as the SERVIC THE MOMENT I WALKED IN THE DOOR I WAS THANKED FOR MY SERVICE THAT I RENDERED TO MY COUNTRY. I was thanked by the CAR DEALERSHIP as well as the SERVICE DEPARTMENT the absolute moment I said that I was a DISABLED AMERICAN VETERAN! I took my car to this service department because I had trouble with another car dealership in the city. The other car dealership rendered NO SERVICE to me at all, and I was cheated out of my hard earned money, the other dealership wouldn't even honor a WE OWE that we both had signed! This CAR DEALERSHIP, LOVES VETERAN'S, and they showed it by fixing my car problem's with no question's asked. This service department told me that "WE DO NOT NEED TO SEE ANY WE OWE'S FROM ANYONE, THAT IS NOT OUR BUSINESS, ALL WE WANT TO DO IS SATISFY ALL YOUR SERVICE NEEDS"! YOU ARE HERE NOW AND YOU WILL BE TREATED WITH THE UTMOST OF RESPECT, AND WE WANT YOUR BUSINESS. I ALMOST FAINTED AND USED THE RESTROOM ON MYSELF, IT WAS SO VERY NICE TO BE AT A DEALERSHIP THAT MADE THEIR CUSTOMERS #1. KUDOS TO THIS CAR DEALERSHIP AND SERVICE DEPARTMENT, THEY TRULY DO CARE AND YOU CAN FEEL IT. WHEN YOU ARE SPOKEN TO YOU HAVE THEIR UNDIVIDED ATTENTION. THEY ARE ONE IN A MILLION. THEY APPEARED TO MAKE EVERYONE WALKING THRU THEIR DOORS FEEL SPECIAL, NEEDED AND VALUED AS A CUSTOMER! THEY WANT OUR BUSINESS, SO LET"S GIVE IT TO THEM. THEY DO ABSOLUTELY, UNEQUIVOCALLY, POSITIVELY DESERVE IT! KUDOS AGAIN! More

Excellent experience in purchasing a Lincoln We dealt with Dave Sanford at Northtowne Lincoln. Dave was informative and professional in his approach to selling us our first new car in several ye We dealt with Dave Sanford at Northtowne Lincoln. Dave was informative and professional in his approach to selling us our first new car in several years. They had exactly the model and color that we wanted and we drove it home in less than 24 hours. Great dealership and excellent people to do business with. Thank you Dave! More

Carl Carleton By all means Carl made this experience buying a vehicle the easiest one I've had. He'll sit down have good conversation with you. He'll help you in an By all means Carl made this experience buying a vehicle the easiest one I've had. He'll sit down have good conversation with you. He'll help you in any way possible, he even went above and beyond his job to explain credit to me as well. I recommend going to him for any car you have questions about. More