Northtowne Hyundai - Service Center

Adam has really come through for Me on multiple occasions… and has sold me a Sonata and Palisade. Plus helped me sell a vehicle! Adam is what I call a true Professional in every sense of the word. occasions… and has sold me a Sonata and Palisade. Plus helped me sell a vehicle! Adam is what I call a true Professional in every sense of the word. Excellent customer service and great service in every aspect!!! Knows his product and goes the “Extra Mile “ to ensure your happiness w/ vehicle. Adam,I always go to for my next vehicle and always referring people to him. Adam is very caring, unlike a lot of other salespeople and dealerships out there!!! You win w/ Adam… Slm that really needs to be said. More

2014 VW Jettas won't start if the intercooler has condensation and it gets really cold... just FYI. After taking our jetta in for not starting the first time, we had the same issue and towed it back condensation and it gets really cold... just FYI. After taking our jetta in for not starting the first time, we had the same issue and towed it back the next day. Barry in service is AWFUL. Here are some of the most notable quotes from our last visit (after our car was there another month): "You can call VW if you need more info" "We should just tow their car" "Shut up" "Come over here and make me" "20% is what it is" (we were told they would "split the bill" with us) Each was said with Chris, the service manager, within earshot. Nothing was done until my husband asked him if he thought this was how customers should be talked to. Aside from the awful customer service, the fact that we bought this car from them and "no one had any idea this would be an issue" is mind boggling. This dealership sucks, their service department is xxxx, but Matt in sales was nice. More

I scheduled a recall repair about a month ago. They gave me a date and time to come in to get the recall complete. They said it would take one to one and one half days. I called Monday, it was going to take me a date and time to come in to get the recall complete. They said it would take one to one and one half days. I called Monday, it was going to take until the next day. I called Tuesday afternoon. They said it was taking longer than expected. I called Wednesday morning, again not ready. The service guy asked it I needed a loaner if it wasn't done. I said yes. I called about 1:30 the same day telling them I need to pick my car up or get a loaner. The guy I was corresponding with took the afternoon off!!!! I went in to get my car or a loaner. They had neither. Come to find out the car was not even in the garage, sitting without ANY work on it for 2 1/2 days!!! COMPLETELY LOST MY TRUST IN THIS COMPANY!!!!!!!!!!!!!! More

They messed up my car installing an engine and they no responsibility. The service manager is rude. You all didn’t even put clamps on the hose from the engine to the air hose. Never had issues until they responsibility. The service manager is rude. You all didn’t even put clamps on the hose from the engine to the air hose. Never had issues until they worked on my car. The dealership fixing their errors is amazed they didn’t own this one. I’ll never even let them do an oil change. More

I've been a satisfied service and sales customer of Northtowne Hyundai. Recently, I needed to have a rear passenger door adjusted and made an appointment with their body shop near their Mazda operatio Northtowne Hyundai. Recently, I needed to have a rear passenger door adjusted and made an appointment with their body shop near their Mazda operation. Just like the service center, the staff was helpful and professional and immediately knew how to fix the problem. They did so while I waited and not only is the door adjusted properly now, and an annoying wind noise is now gone. I was impressed by how the technician and service manager both wiped off the fingerprints from my car after the adjustment. I cannot complain about the price charged. I examined some of their cars with repaired collision damage and found them to be expertly repaired. Like the Hyundai service center, the body shop has an obvious commitment to quality and customer satisfaction. More

Don't' go here before you read this!I was yelled at, Don't' go here before you read this! I was yelled at, discriminated against, and called a liar because I inquired about charges. The manager: I Don't' go here before you read this! I was yelled at, discriminated against, and called a liar because I inquired about charges. The manager: I heard the phone call between you and bobby and you were both talking to each other the same way. You were yelling and Bobby was yelling as he tried to explain over and over about how the oil change works. This has nothing to do with the race over the price of an oil change. I am sorry that Bobby raised his voice and I am sorry that we didn't succeed in making you happy. My response: There is no way that a service person should be able to talk to a customer the way Bobby. Bobby only treated me the way he did because of my race and gender and this should be dealt with immediately. This is so untrue, I heard the phone call between you and bobby and you were both talking to each other the same way. You were yelling and Bobby was yelling as he tried to explain over and over about how the oil change works. I raised my voice because he said I paid $69.99 before and I said Bobby, Bobby, Bobby and he returned with sarcasm. He stated and I quote, yes you have as If my issue was $30 when it was about an explanation. He never raised his voice during the initial explanation, he always had an attitude and spoke to me disrespectfully, He didn't raise his voice until after he called me a liar. If you heard the conversation then you heard the disrespect and discrimination so let's have that conversation, not the blame conversation. I am the customer and I never cursed so I should not be disrespected. Basically, you are telling me that Bobbie provided good customer service which he did not and he needs to be corrected. It has everything to do with race, if I were not Black he would have never raised his voice or spoke to me in the way he did. He never responded to my questions or concerns correctly. If you can tell me of a time he did or that this is acceptable which you stated already. Disrespect and discrimination are major issues for me and sorry will not do it. I want to ensure that Bobby is not mistreating customers and never disrespects or discriminates against anyone else. More

Great service. Motor went out and they hooked up with the Hyundai Company and got me a new motor. Phil really went above and beyond. Good job, car runs fantastic! Highly recommend! Hyundai Company and got me a new motor. Phil really went above and beyond. Good job, car runs fantastic! Highly recommend! More

Bobby Husker Kielman Bobby has been my service advisor for awhile now. He is always friendly, courteous and helpful. I see him every time I need to get my car serviced. Bobby has been my service advisor for awhile now. He is always friendly, courteous and helpful. I see him every time I need to get my car serviced. He goes above and beyond what is expected of him. I hope he will be there for years to come. Thank you Bobby for your excellent service. More

Experienced problems with vehicle XG350L. My vehicle began experiencing problems after 100,000 miles. Because Hyundai stopped producing these vehicles in 2005, it no longer produces parts. E My vehicle began experiencing problems after 100,000 miles. Because Hyundai stopped producing these vehicles in 2005, it no longer produces parts. Every time I bring in the vehicle they do their best to come up with alternative ways to repair it. It provides an inconvenience, but it is not the repair department's fault. Now that I am retired It is impossible to consider an alternative vehicle. More

Cutomer service outstanding. I don't usually do these surveys but the service that Matt (service) was absolutely the best I have ever had. He went over and beyond to make sure t I don't usually do these surveys but the service that Matt (service) was absolutely the best I have ever had. He went over and beyond to make sure that I was well satisfied. He called the extended warranty company and got all the details, he suggested a couple of recall notices that were also taken care of, and then he found me a rental car even when it was close to closing time. This kind of service is so very hard to come by. It was greatly appreciated. I did not originally buy my car here either, but the next time I purchase a car, my first stop will by Northtowne Hyundai Thanks again. Veronica L Humes More