Absolutely horrible (still ongoing) experience. Took my 16 Mazda 6 in for a loose drivers seat. They agreed to fix it (ordered entire new seat base), and once "fixing" it, it was actually worse than before. On top of it, they damaged the steering wheel and refused to own up to it. And on top of that, they refuse to look at the seat again, so I'm literally having a Mazda Engineer from corporate come out to inspect the car.
The Service Manager, Cody, is incredibly disrespectful and does not know how to handle customer concerns and complaints, not to mention he was incredibly deceptive in trying to tell me "looks here in service records like you tried going to another dealership 6 months ago to complain about a steering wheel...", which I then quickly shot down with ALL service records I have in my glove box.
General Manager/Sales Manager is aware of the situation, and having talked to him, didn't sound like he had a decision one way or the other until my car is brought back in and the steering wheel is inspected. Will never recommend this dealership or service department to anyone ever again.