Northtowne Volkswagen

Phil's patience I have been taking my Volkswagen Beetle to Northtowne Volkswagen for many years. I had to find a new car warranty, and I used them for the first tim I have been taking my Volkswagen Beetle to Northtowne Volkswagen for many years. I had to find a new car warranty, and I used them for the first time recently when my window on the drivers side would not go up. First, the car warranty wanted to send their own part. It ended up being the wrong part. When they sent the right part, they put the attention to someone who the service department didn't recognize. They opened the package when I told them the tracker said the new part was delivered that morning. The wrong addressee had delayed fixing my car. I had to wait over a week to finally get my window fixed, and it was a hardship on me. Phil was patient with my car warranty; he called them numerous times to work things out on my behalf. I really appreciate that Phil went above and beyond to help me get my car window fixed. I don't know what will happen when I have another claim with this car warranty. More

Easy, no-nonsense experience We contacted all the VW dealerships in KC and Helen Perry was by far the easiest salesperson to deal with. She responded quickly to inquiries and did We contacted all the VW dealerships in KC and Helen Perry was by far the easiest salesperson to deal with. She responded quickly to inquiries and did not waste our time with the typical runaround. We really appreciated her no-nonsense style when working out the final price and all the details. Speaking of price, Northtowne was the lowest, and significantly lower than one dealer who claimed there was, "no way someone could be offering that." (Two dealers were offering that price, by the way, and Helen made it a no-brainer to go with Northtowne.) When we picked up the car, we were in and out in 30 minutes with no pressure to purchase add-ons in the finance office. If you're looking for a VW, don't waste your time playing games with the other dealers. Give Helen a call. More

Easy and friendly Jerry was very friendly and helpful and the car and price were great. I appreciate the large selection of certified vehicles they have to choose from. Jerry was very friendly and helpful and the car and price were great. I appreciate the large selection of certified vehicles they have to choose from. More

Helen Perry gets it done We planned to just visit the dealership to get more familiar with the Passat....and Helen just made it so easy to move things forward. We had a car w We planned to just visit the dealership to get more familiar with the Passat....and Helen just made it so easy to move things forward. We had a car we still owed on....but didn't really love. We explained to Helen what we really wanted to have.....she listened....found what we we're looking for....got the right numbers put together....and got it all done in record time. Helen was professional....enjoyable....and informed about the products. Importantly....Helen also has strong relationships within the dealership....and it's my belief that allowed her to move things forward and get us the deal we needed. We asked for some unique changes to the car on the lot (tires / wheels, etc.)....and Helen got hings done for us. We're fans of the VW product to begin with....but the sales person and dealership are what the experience is all about. In this case....we'll be recommending both. More

Superior Customer Service It was such a pleasure working with Northtowne VW all due to Mike Lopez. He went above and beyond to help me find my dream car. Anytime I contacted h It was such a pleasure working with Northtowne VW all due to Mike Lopez. He went above and beyond to help me find my dream car. Anytime I contacted him, he was always available to answer any questions or concerns I had. I didn't feel pressured at all which is rare. I also spoke with Lynn who was great as well. She gave me some other add on info but was not pushy. Mike is NOT you're "typical" sales guy. He truly cares about his customers and I would recommend him to anyone looking for a car. It was by far the smoothest car buying experience I've ever had. More

Did what said they would do. Great experience no pressure did everything they said the would plus more. Helen was very professional. Had to bring the truck to have a couple items Great experience no pressure did everything they said the would plus more. Helen was very professional. Had to bring the truck to have a couple items repaired. Was given a loaner car. First time I enjoyed buying a car! More

Outstanding Service Northtowne Volkswagen is an awesome place to do business. The facilities are clean and friendly. Mike is the best! He makes sure he understands wha Northtowne Volkswagen is an awesome place to do business. The facilities are clean and friendly. Mike is the best! He makes sure he understands what your needs are and fills them. Lynn is fantastic at explaining and expediting the paperwork. I recommend Mike to everyone. He makes the car buying experience painless. More

Quick and honest! Helen did a fantastic job listening for my requirements in a vehicle to find the car for me. Compared to our dealers that just tried to sell me the fi Helen did a fantastic job listening for my requirements in a vehicle to find the car for me. Compared to our dealers that just tried to sell me the first car I glanced at. Instead of having a "show" of finding deals, Helen immediately pulled up my options on vehicle incentives and deals to get the bottom line. Her no nonsense approach was a refreshing breeze after dealing with numerous slimeball salesmen. She even contacted me about an upcoming incentive to get a little extra off before it was even online. Thanks Helen. Lynn made the paperwork a breeze. She was patient enough for all my questions. I could not ask for a better overall experience. More

Easy and great customer service! Helen Perry was extremely helpful, nice and bent over backwards to help me leasing my new car. She has amazing customer service, was extremely friendl Helen Perry was extremely helpful, nice and bent over backwards to help me leasing my new car. She has amazing customer service, was extremely friendly and personable, and made the whole process super easy and enjoyable. Anyone in the market for a new car, you won't be disappointed with this VW and their employees! More