Northtowne Volkswagen

This is the second car I have purchased from Helen. My first was a used Elantra in 2006. This time it was a new 2012 Elantra as a replacement for the 2006 Elantra which was stolen. I had a very tight time first was a used Elantra in 2006. This time it was a new 2012 Elantra as a replacement for the 2006 Elantra which was stolen. I had a very tight timeframe in which to purchase this car which made me a little uneasy, but Helen presented all the information I needed regarding new and used cars. She made the whole process extremely easy and was very straightforward with all information. I walked out with a Silver Elantra delivered from St Louis to Kansas City the next evening. Overall it was a very good experience and I would highly recommend calling Helen for your car needs. More

It was a real pleasure working a friendly salesman, Henry Lomax. Every detail of our new Touareg was shown and explained to us at length. AND,any time I've called with questions, etc. Henry's been availabl Lomax. Every detail of our new Touareg was shown and explained to us at length. AND,any time I've called with questions, etc. Henry's been available and very helpful! More

My husband and I have been dealing with Northtowne VW for about 10 years now. My husbands family has been longer than that. What I love is how personable everyone is. My 5 year old loves to come up for oil c about 10 years now. My husbands family has been longer than that. What I love is how personable everyone is. My 5 year old loves to come up for oil changes and has since she was 1 year. Helen brought in some toys for her to play with while she was waiting and she's been a happy camper since. Everyone knows us by name and almost treats us like family. It's always a pleasure to come up and know that anytime we need help we know we'll be taken care of. These folks understand what it means to build relationships and to go above and beyond for their customers. For us it's meant 10+ years of continued business! More

This was my first expeirence purchasing a car with Northowne and Helen and lynn were awesome Helen made the buying a car painless.I usually hate buying a car because I don't ever feel like I am import Northowne and Helen and lynn were awesome Helen made the buying a car painless.I usually hate buying a car because I don't ever feel like I am important.Not the case when I bought my car from Helen she explained everything to me about the car made sure i was happy .I am a harstylist and i believve customer service is everything and I truly recieved that with Helen.I have been recomending my clients to visit Northowne they will be very happy. Thanks again helen.. Rama Camacho More

MY wife and I stopped by Northtowne VW just to look at the new VW Beetles with no intention to buy just yet. Helen Perry the salesperson was so nice and personable and informative that we decided to buy the new VW Beetles with no intention to buy just yet. Helen Perry the salesperson was so nice and personable and informative that we decided to buy that day. We also got a good trade in price. More

I bought my second Beetle from Helen and am extremely happy with the new model Beetle. Much better car in many ways and Helen was awesome as usual. I consider Helen a friend and I would buy a third car happy with the new model Beetle. Much better car in many ways and Helen was awesome as usual. I consider Helen a friend and I would buy a third car from her!! I looked all over for the car I wanted and went back to Northtowne because I like you guys. I am looking forward to working with a different Service Manager than you had when I bought my first car. He was unacceptable in my opinion. Jim, in case you wondered!! Thanks for everything and I will recommend the new New Beetle. I have had many many compliments. More

We were unsure if leasing was for us, but Grant answered all of our Questions with honesty, and we really appreciated that. John, Mike and Grant all helped us over the course of two visits to the store. We all of our Questions with honesty, and we really appreciated that. John, Mike and Grant all helped us over the course of two visits to the store. We got a great price on our trade in and look forward to recommending Northtowne. More

Best experience my husband and I have ever had buying a car! The people were very polite and very helpful. We feel they went above and beyond to get us in the car we wanted! car! The people were very polite and very helpful. We feel they went above and beyond to get us in the car we wanted! More

John was great to work with -- especially as a first-time car buyer! He was personable and professional but not pushy! I felt he answered all my questions honestly. I referred him to my sister when she boug car buyer! He was personable and professional but not pushy! I felt he answered all my questions honestly. I referred him to my sister when she bought her car and would pass his name along to other friends as well. Everyone I have dealt with during the car buying process and in the 3 years of having it serviced since then, has been great and I have no complaints. More

I think the dealer didn't disclose some problems with the car. When we purchased our used TDI Jetta from Northtowne, the salesman was going through the limited warranty information and gave us a list of ite car. When we purchased our used TDI Jetta from Northtowne, the salesman was going through the limited warranty information and gave us a list of items covered under the warranty and items not covered. While explaining, he circled fuel pump in the NOT covered category. This was the only item he circled on the sheet of paper. The next day after the purchase of the car, the fuel pump was working intermittently. After troubleshooting, I determined it was a faulty fuel pump and not wiring issues. I took the car elsewhere for the service work. Three days after the purchase, both EGR pipes blew out causing a boost leak. Digging into this problem I found the entire EGR cooler wasn't secured to the engine as it should be (someone probably forgot to reattach it after a repair made in the past sometime). The loose EGR cooler caused fatigue on the flex joints on the EGR pipes causing them to fail. It was super obvious that the EGR cooler was loose. The technicians should have found this issue when performing their 100 point check or whatever they do on a used car. After these bugs were addressed we had no other problems with the car. More