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Northway Toyota

Latham, NY

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353 Reviews

737 New Loudon Rd

Latham, NY

12110

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Showing 353 reviews

September 27, 2018

My Salesman James Tillman was exceptional ! My salesman James Tillman was exceptional, his customer service was 100%. He made my experience at your dealership fast and friendly as I didnt have a More

by Hotrod22L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Tillman and the lady who I signed all the paperwork with maybe a finance manager ?
Sep 27, 2018 -

Northway Toyota responded

Thank you for taking the time to let us know how James did during your purchase process. We are glad he is a member of our team. We look forward to assisting you again in the future.

September 26, 2018

Great Experience At Northway We had a great experience buying a Certified Used truck at Northway. We came in to check out a truck we had found online and Tony was exceptionally f More

by StanGres
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Giannone - exceptionally friendly and competent, Matt Hennessey
Sep 27, 2018 -

Northway Toyota responded

We value your feedback and appreciate you taking the time to let us know how we did. We strive for the best in customer service and it sounds like Tony gave you the VIP treatment.

September 13, 2018

Repair of my 2018 Toyato Camer The service center listen to what my needs where and the problems with my car and they found the problem. The informed me in detail how long it will t More

by Gormsbee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Dozack
Sep 14, 2018 -

Northway Toyota responded

Thank you for taking the time to let us know about your recent experience. Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 03, 2018

Great customer service I would recommend Northway Toyota to anyone who wants good customer service. This is the second time I have brought my Toyota RAV 4 in for routine mai More

by Daw
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Janine Hoogeveen
Sep 04, 2018 -

Northway Toyota responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Northway Toyota! We appreciate your business and look forward to seeing you again!

September 01, 2018

Fast in fast out Came in for service on my Prius and all work was done. All were speedy and efficient including your driver who took me to work in the morning. More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember who serviced me
Sep 04, 2018 -

Northway Toyota responded

Thank you for letting us know about your service experience. If you need anything in the future, please let us know.

August 31, 2018

8-30-20-8 Tire rotation went well. The new building under construction looks to be completed soon. Current waiting room was comfortable despite the building bei More

by Syearsley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Tulio
Sep 04, 2018 -

Northway Toyota responded

Thank you for taking the time to provide us with great feedback. We are so excited to get into our new building. We hope to see you again soon!

August 30, 2018

Professional and Efficient The service department has always serviced our car quickly and efficiently. We are pleased with the service we receive. We are leasing a new car from More

by Coachget
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have no names on the service invoice.
Aug 30, 2018 -

Northway Toyota responded

Thank you for the high star rating. Please don't hesitate to reach out if we can do anything else to assist you.

August 28, 2018

Very fast - very friendly Great experience - very friendly and considerate.. Free maintenance to 25000 miles is great. I was early and they took our “Taco” right in. Excell More

by Wildcard24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Short man that checked me in - cashier - valet parking all terrific, Lou Tulio
Aug 28, 2018 -

Northway Toyota responded

Thank you for taking the time to let us know how we did. We hope to see you again in the future.

August 24, 2018

Service!!! Lou at Northway Toyota is the best and all the people around him. It's wonderful service with a smile!!! I just can't say enough about these people More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Tulio
Aug 27, 2018 -

Northway Toyota responded

Thank you for the 5 star rating! We are grateful to you for taking the time to let us know how we did. We look forward to assisting you again in the future.

August 24, 2018

It was actually fun AND painless! The dealership, whether you are dealing with sales or service has always been easy and straightforward. Everyone we have dealt with has been very fri More

by LCD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liam Bunk
Aug 27, 2018 -

Northway Toyota responded

Thank you for the kind words. If we can be of any further assistance, please let us know.

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