Northwest Chevrolet GMC Cadillac of Bellingham

Only comment I have is to inform vehicle owners, while making the appointment, the steps to be taken when they arrive, i.e. when entering the building, roll down the drivers window and leave keys in vehic making the appointment, the steps to be taken when they arrive, i.e. when entering the building, roll down the drivers window and leave keys in vehicle. More

Professional as They are working through the difficult times we are experiencing right now. They have done a good job of setting up the service center for social dist They are working through the difficult times we are experiencing right now. They have done a good job of setting up the service center for social distancing but unfortunately it sounds like some people don't follow the rules.. I would recommend giving the service advisers gloves for their own protection.. More

I took my Cadillac for an oil change an tire rotation recently. The reception lady was very nice and prompt. The only issue I had was because of the lockdown due to covid19 so there was no one available recently. The reception lady was very nice and prompt. The only issue I had was because of the lockdown due to covid19 so there was no one available to wash my car. They offered a voucher to a local carwash except they are closed due to the same. Still there service was friendly and quick and would recommend them. More

Service od 99 Suburban I have been a long time patron of the service department and will continue to be one. I know my vehicle is getting older and parts wear out and they t I have been a long time patron of the service department and will continue to be one. I know my vehicle is getting older and parts wear out and they take longer to replace. So I understand now that a service visit is likely to more than one day, if not to wait for part delivery. The service department has been more than helpful providing rental coverage for these situations. Of late we have been pre-buying parts for installation on the next visit, when possible. This is all good stuff. The problem I have had with the last few visits is that immediately after I pick up the vehicle I find that somethings are clearly not installed properly or something else was broken during the visit: door handles with visible gaps in panels, swapped tires left in the rain thrown in the back of the vehicle soaking water into the carpeting, audible exhaust noise from gasket that broken from another repair, etc. This has meant another time consuming visit to resolve issues from the prior visit. I am suggesting more quality assurance sign-off is needed. I rather have the vehicle fully working, rather than have to arrange return visits. More

Excellent Service! Darby and Team too exceptional care of us on short notice. We are and will recommend NW Chevy to any and all. We couldn't be happier with our experien Darby and Team too exceptional care of us on short notice. We are and will recommend NW Chevy to any and all. We couldn't be happier with our experience! More

One call, one day, on the road again! Worked with Jen in the Bellingham service center and she was outstanding. Excellent communication and great follow up. She always delivers great ser Worked with Jen in the Bellingham service center and she was outstanding. Excellent communication and great follow up. She always delivers great service. My only disappointment was with Ally's Vehicle One Universal Warranty Corporation - It wasn't "Universal" and I had to pay out of pocket for the malfunctioning sensors. I'm totally satisfied otherwise, and NWCoB's service is excellent. More

oil change great people and service with a smile on there face. My question would be why you would need to expand the review to waste my time great people and service with a smile on there face. My question would be why you would need to expand the review to waste my time More

Buick Sportback We always enjoy our experience with your service. The waiting room and bathrooms are clean and comfortable. Your staff and mechanics are professional We always enjoy our experience with your service. The waiting room and bathrooms are clean and comfortable. Your staff and mechanics are professional and courteous. Thanks again for keeping our Buick running smoothly! More

Love them great place and people they had great customer service will be recommending people there for sure I in love with the car I bought service will be recommending people there for sure I in love with the car I bought More

Taking Customer Service Seriously! Salesperson Kelly, my finance person (also Kelly!) and NW Chevrolet made my recent car buying experience excellent. I'm extremely happy with my new B Salesperson Kelly, my finance person (also Kelly!) and NW Chevrolet made my recent car buying experience excellent. I'm extremely happy with my new Buick and feel like everybody at the dealership took great care to get me exactly what I wanted. Thanks to all! More