Northwest Chevrolet GMC Cadillac of Bellingham

I recently purchased on 9/4/2026 a used 2022 GMC Sierra 1500 Limited Elevation with 76,739 miles that had mechanical issues from the get-go after driving off the lot that day. I went back on 9/5/2026 and t 1500 Limited Elevation with 76,739 miles that had mechanical issues from the get-go after driving off the lot that day. I went back on 9/5/2026 and told management about the issues. The Carfax report shows that the vehicles engine was checked and serviced on 2/10/2026. I smell gas fumes in the cabin while driving, the engine was idling rough and speed shuddering. I ran a diagnostic with my ODB II scanner afterwards that showed a DTC P0300. I immediately took the vehicle to Jacks Auto repair in Oak Harbor on 9/8/2026 and the ran their own diagnostic scan and did further inspection. The vehicle was leaking fuel from the fuel injection system, fouled spark plugs, damaged plug wires, coils were bad, engine block was not grounded properly, service brake system warning after enabling stayed on. I reported this vehicle with the NHTSA on 9/10/2026 with my dissatisfaction. This makes it my second time when buying a used vehicle with mechanical issues from this dealership. Back story of my first experience was around 2014 to 2016 buying a 2001 Ford F150 Lariat Crew cab where all 8 coil packs had to be replaced after two attempts to hold the dealership responsible at no cost to me. There is no justification for a dealership to be selling any vehicle with known mechanical issues except to make a quick sale and commission. Letters will be going out to Corporate with exhibits attached of invoice for repairs completed at the expense of the consumer. GM says they take pride in their product and reflect to their Mission Statement when taking care of the consumer. To Xavier Cortes, Jeff Tolsma, Marry Barra and Mike MacPhee, I recommend that you address all mechanical issues, recalls and safety issues for new and used vehicles before advertising and selling your products before putting them on the lot. Mitch Cable More

Josh was very explanatory when assembling the many required documents and when presenting extended warranty options available to us. required documents and when presenting extended warranty options available to us. More

I had a great experience with the dealership. Everyone was friendly, professional, and helpful throughout the process. My dealer was especially helpful, patient, and made everything easy and comf Everyone was friendly, professional, and helpful throughout the process. My dealer was especially helpful, patient, and made everything easy and comfortable. I really appreciate the excellent service and would definitely recommend this dealership. More

Always a good experience with service and recently Josh Barbo made the car buying process between the dealership and my credit union totally seamless. He was very informative as he guided us through each p Barbo made the car buying process between the dealership and my credit union totally seamless. He was very informative as he guided us through each phase of the required documentation. Highly recommend this dealership. More

We had a great experience with Northwest Chevrolet and especially our salesman, Darryl Jones. We actually started out looking at several used trucks, and Darryl was incredibly patient while we worked t especially our salesman, Darryl Jones. We actually started out looking at several used trucks, and Darryl was incredibly patient while we worked through all the different options. At one point we had three trucks pulled up side-by-side in front of the dealership, pretty much filling the guest parking spaces, so I could sit there and compare the details of each one. I really appreciated being able to take my time, look at everything side-by-side, and figure out which truck was actually the best fit for us. Darryl and his manager then took the time to work through all of the available discounts and rebates to maximize the value for us. Once we compared the numbers, buying a new GMC Sierra 2500 Denali instead of one of the used trucks became a pretty clear choice. What I appreciated most was that I never felt pressured. I had done quite a bit of homework and came in with plenty of questions, and Darryl was patient, knowledgeable, straightforward, and gave us the information and time we needed to make our own decision. The finance side of the process was equally good. Everything we were purchasing was clearly explained, including our options for additional coverage, without any pressure to add things we didn't want. Once we made our decision, the entire process was surprisingly quick and easy. Buying a new truck is a significant purchase, and I drove away feeling very good about the truck, the deal, and the way we were treated throughout the entire process. I would absolutely recommend Darryl and the team at Northwest Chevrolet. They made what could have been a stressful decision into a genuinely enjoyable buying experience. More

Good experience,very knowledgeable about the trucks I was looking at. got a good price for the truck. looking at. got a good price for the truck. More

Super friendly, on top of everything, and welcoming both in person and over the phone. Only downfall was that when we went in they really didn’t give us an option to opt out of gap or additional insurances. in person and over the phone. Only downfall was that when we went in they really didn’t give us an option to opt out of gap or additional insurances. After we declined they stated that that’s what the bank agreed to and the same thing with gap. Placed us in an uncomfortable position. Otherwise we would recommend them. More

Comfortable and pleasant with no sensing of ill intent through the process Comfortable and pleasant with no sensing of ill intent through the process. Daryl was really pleasant to work with. through the process Comfortable and pleasant with no sensing of ill intent through the process. Daryl was really pleasant to work with. More

Very good. Did not get the safety recalls done prior to selling. Finance went through paperwork very quickly. Did not go over warranty options prior to completi Did not get the safety recalls done prior to selling. Finance went through paperwork very quickly. Did not go over warranty options prior to completing paperwork. The speed was nice as I have been through this numerous times. Warranty options should have been gone over prior to finalizing financing so I could see mu options. Not upset about the warranty I did get, just should have been told about them and the cost prior to financing. Overall good service. Slow down on the financing paperwork, especially with new buyers and customers. More

Everyone was great to work with! Showed us our options and explained everything in detail. Great people to work with! Showed us our options and explained everything in detail. Great people to work with! More