Northwest Preowned Center

Awesome! Thank you, Mr. Krein! I walked in and the first person to open the door for us was Mr. KREIN. I had driven 5 hours that day looking somewhat like a college freshman who had I walked in and the first person to open the door for us was Mr. KREIN. I had driven 5 hours that day looking somewhat like a college freshman who had just finished a Taekwondo lesson; but Mr. KREIN' showed me professional grace and excellent customer service rare in my experience. I went back next business day and closed the deal on newer car than I first thought I could afford. I would highly recommend Mr. KREIN'. BTW; he offered us two bottled water to take with us with the promise return the next day. Repeating; I was eager to return next day and as ofthis review write up, I nnow drivethe car of my dreams! ( I noted the Iin person interaction was a priority at this dealership. Phones were going off the hook during my visit- I would recommend In Person invested visit to this Fife located dealership; N.W. Preowned' Center. I am one of the old school who like in-person faceto face vs phone-email anyways. Other dealerships do not and did not rreply email. Inquiries; other dealerships repeatedly encourage in-person visit rather than give numbers over the phone. This Fife located 'N.W. Preowned Center' gives one the 'Leave It to Beaver' Episode/ Mr. ROGERS NEIGHBORHOOD experience oof QualityCustomer Service appreciated by old-schoolers like myself...I highly recommend Mr.Krein as the go to guy at this dealership! More

I'm not a fan of dealerships, in previous purchases from other dealerships I found the describtions of the vehicles to be genetic and/or incorrect just to get you in the door, the sales personnel to l from other dealerships I found the describtions of the vehicles to be genetic and/or incorrect just to get you in the door, the sales personnel to less than honest, pushy, and very difficult to work with. This was not the case with Spencer and the guys at Northwest Preowned. Everything was exactly as they advertised, no genetic ads or misleading descriptions of their inventory. Nobody was pushy or played the "what can I do to get you in this car" game. I pre negotiated the price over the phone with no hassling, which was less than blue book value. All my questions were answered and everything was exactly as described to me over the phone. Absolutely no BS. The paperwork went rather quickly and everyone was very professional and confined in their jobs/task. I would recommend Northwest Preowned to anyone looking for a professional dealership to work with for your next purchase. More

Very helpful, friendly and knowledgeable. Went in there pre-approved and they got us a better rate and term! I would recommend Mike & Spencer @ Northwest Preowned in Fife to anybody. pre-approved and they got us a better rate and term! I would recommend Mike & Spencer @ Northwest Preowned in Fife to anybody. More

I will preface this will that this review applies to their pre-owned lot (Northwest Preowned Center) which does not have their own web presence but since they are the same entity I am posting my review their pre-owned lot (Northwest Preowned Center) which does not have their own web presence but since they are the same entity I am posting my review here. I was pre-approved through another lender and was interested in a 2009 Honda Element they had. The salesman (Micahel Krein) said he might be able to get me a lower interest rate so I fill out a credit application. Later that afternoon I sent a follow up email to check the status with no reply. The next day I sent a follow up email in the morning as well as 2 phone calls in the afternoon. The first call I was on hold for almost 10 minutes and the 2nd one I was promised a call back (which never came). The following day I send another email from which I finally get a reply saying they are still working on my application. Contact was a little better throughout the day but by the end of the day I still did not have any type of approval. Keep in mind that I already had financing secured but they were trying to lower my rate. In any case, the next day I had received an email from Michael saying they are still working on the app. I decide to go to the dealership in person. When we get there we checked the lot and the Honda Element we were interested in was no where to be found. Come to find out that it was taken the previous night for an overnight test drive. Michael and the manager, Bryan Nelson, were in an office together supposedly working on someone elses' deal but were too busy to talk to me and that I was welcome to "come back later". We ended up going to Hinshaw's Honda in Auburn and after working with Bryan Christensen (sales) and Dan VonWagner (finance), we were able to get into a 2010 Honda Element for a lower price, fewer miles and a great interest rate. More