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Norwalk Toyota

Norwalk, CA

Overview
Employees
Reviews
Vehicles
4.3
678 Reviews
Welcome to the bustling heart of Norwalk, CA – a place where dreams take flight and ambitions find their way. While this dynamic city boasts of several iconic spots, there's one name that truly resonates with automobile aficionados: Norwalk Toyota. Situated strategically in Norwalk, it's your one-stop destination for all Toyota-related needs.
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11404 E Imperial Highway

Norwalk, CA

90650

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Showing 678 reviews

August 24, 2023

The staff member arc all welcoming and helpful with kind energy. Great experience over here. More

by soreeya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Micheal guterrize
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Aug 24, 2023 -

Norwalk Toyota responded

Thanks for sharing this glowing praise for our team! It's a pleasure to serve wonderful customers like you at Envision Norwalk Toyota!

August 24, 2023

amazing service⭐️⭐️⭐️⭐️⭐️ Thank you Michael you're the best we need more professional people like you in this world More

by Henrry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Aug 24, 2023 -

Norwalk Toyota responded

Henrry, we're so glad to know that Michael provided you with top-notch service at Envision Norwalk Toyota. We appreciate your kind words and look forward to serving you again down the road!

August 12, 2023

Great service, excellent customer service and maintenance was quicker than estimated time given. Recommended dealership. More

by Palomeraoscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Aug 14, 2023 -

Norwalk Toyota responded

We're glad to know you had a great experience with our team at Envision Norwalk Toyota! We strive for excellent service and quick maintenance. Thanks for recommending us. We appreciate it!

August 07, 2023

FRAUD Failing to include add-ons Contractual “errors” Stealing your down payment: To do this, a dealer More

by riosselenia
Recommend Dealer
No
Employees Worked With
Victor ramirez, kevin nguyen
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Aug 07, 2023 -

Norwalk Toyota responded

We're dismayed at receiving this kind of feedback. It's our team's goal to provide honest and transparent service throughout all customer transactions. As we do take allegations of fraud very seriously, we would like the opportunity to look into this matter further. Please reach out directly so we can address these concerns together. Thank you, Sales Managers - salesmanagers@norwalktoyota.com (562) 868-0035

August 04, 2023

Service was quick and easy. Routine maintenance done on my vehicle. I was able to wait for it. More

by Da man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Aug 04, 2023 -

Norwalk Toyota responded

We are happy we could assist you with your vehicle! Thank you for choosing Envision Norwalk Toyota and for sharing your experience. Drive safely!

July 14, 2023

Takes too much time to get your car back from mechanic. Also the mechanic return my car with the hood open and one of my floor mats disappeared. Can’t complain about Heriberto. More

by leonardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heriberto
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Jul 19, 2023 -

Norwalk Toyota responded

Leonardo - Your feedback is concerning to read, as we are committed to much higher standards than what you have described. I assure you, it is never our intention to inconvenience our customers and I apologize for any delays you experienced and for the missing floor mat. I will speak with my team to see what happened here, but I also invite you to reach out at your convenience so that I can ensure you receive 5-star service moving forward. Thank you, Alfredo Vergara - Service Manager - (562) 868-0035

July 12, 2023

Well done, service and welcome amazing. Waiting area clean and pleasant to stay. Appointment no waiting next day approved More

by tinas8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Wasnok
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Jul 13, 2023 -

Norwalk Toyota responded

We're delighted to hear your experience at Envision Norwalk Toyota was so smooth! Thanks for sharing this appreciation for our waiting area. Safe travels, and we'll see you next time!

July 12, 2023

They give you good service. Went through my car and told me what was needed to be done in the future. More

by diamondlady22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Martinez
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Jul 13, 2023 -

Norwalk Toyota responded

Thank you for the review! We're glad to hear that you had a positive experience with our service team at Envision Norwalk Toyota. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Have a great day!

July 11, 2023

Top notch in service department. Very attentive to your issues with your vehicle. Kind, courteous and friendly. More

by mygggracie_4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
Report | Print
Jul 11, 2023 -

Norwalk Toyota responded

We're so glad to hear that you had a top-notch experience with our service department at Envision Norwalk Toyota! Thank you for taking the time to leave us such a kind review. We appreciate your business and hope to see you again in the future!

July 02, 2023

Lack of knowledge to manage people demand payment of my service which im covered of total care,not accurate stimate of works telling two hrs but 3 hrs of waiting never explaining costumer reason why it too More

by jeffgrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
Report | Print
Jul 03, 2023 -

Norwalk Toyota responded

Jeff, we apologize for any inconvenience you experienced during your service visit. We strive to provide accurate estimates and timely service, so it's disappointing to hear that we fell short of your expectations. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Alfredo Vergara - Service Manager - (562) 868-0035

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