Novato Chevrolet

I purchased a used 2022 Chevy 3500 Duramax from this dealership back in August of 2024. I brought 2 trucks in as trade in and it was like pulling teeth to get fair trade value if that… Secondly like mos dealership back in August of 2024. I brought 2 trucks in as trade in and it was like pulling teeth to get fair trade value if that… Secondly like most of the 1 star reviews, the truck was listed at one price, then you get to the dealership and surprise surprise there are add ons that were installed marking the price up even higher. A few more hours of arguing and we get that marked down…. Dealership prints out the paper plates and states that the new plates and reg will be mailed to me within 90 days as per usual…. It is now November so I contact the DMV and their representative informs me that the dealership never filed the paperwork for new plates and only did a transfer of ownership so now I have to go to the DMV and deal with that. Don’t waste your time and energy dealing with Novato Chevrolet find a better place. More

Was able to drop off and have my issue resolved same day. Friendly customer service from everyone in the department. Will definitely be back. Friendly customer service from everyone in the department. Will definitely be back. More

They were very polite, trustful, and honest to help me. I was very happy after visit with them. I will come back. I was very happy after visit with them. I will come back. More

Good about getting us in , would like shorter wait times friendly staff comfortable waiting area friendly staff comfortable waiting area More

The service was excellent. Great costumer service.I strongly recommend to all my family and friends Great costumer service.I strongly recommend to all my family and friends More

Total professional and I keep coming back. Love the rides to and from my house Love the rides to and from my house More

I brought my 2008 Pontiac Torrent in because of an engine overheat issue. Kyle was my service advisor and was very communicative and friendly. overheat issue. Kyle was my service advisor and was very communicative and friendly. More

Easy transaction. Had the car I was looking for at a different lot, got it delivered next day and in and out quickly. I had all my forms ready ahead of time and all ex Had the car I was looking for at a different lot, got it delivered next day and in and out quickly. I had all my forms ready ahead of time and all expectations were met. No sneaky surprises like I got at other dealers. Thanks Novato Chevy! More

Overall great experience . All the sales staff were friendly , professional , and knowledgeable. We did not feel pressured , and we believe we were provided a fair price . All the sales staff were friendly , professional , and knowledgeable. We did not feel pressured , and we believe we were provided a fair price . More

Service is deplorable. When GM sent us notice of a factory recall to replace the battery on our 2019 Bolt, we scheduled a service appointment at NOVATO CHEVROLET followi When GM sent us notice of a factory recall to replace the battery on our 2019 Bolt, we scheduled a service appointment at NOVATO CHEVROLET following the directions on the notice. When we showed up on the scheduled day, we were advised that the battery was not available and the service department had no record of our appointment. They had neither the part nor the technician available. Disappointed, we asked if we could schedule the service for a later date. That was not possible, we were told, because the battery needed to be ordered... Three months later we received another notice from GM urging us to take action on a potentially dangerous mechanical issue with the battery in our Bolt. Again, we followed the instructions to schedule an appointment only to have the individual on site advise us upon arriving that the part had not been ordered. Frustrated, but patient, we again asked if we could schedule the service for a later date. That was not possible, we were told, because the battery needed to be ordered... Three months later we received an email from GM advising us that our recall was a PRIORITY REPAIR that needed to be performed AS SOON AS POSSIBLE. Once again we scheduled as instructed. This time we felt confident because we received both text and email confirmation of our appointment FROM NOVATO CHEVROLET... For the third time, we were told upon arriving that there was no part or appointment. In the spirit of resolving nothing and revealing himself to be well-above his depth, Fixed Operations Director ROGER FONG went to great lengths to avoid accountability for the obvious communication error between GM and the dealership. He implied that we were not truthful about the confirmation we received, stating that the individual listed named on the message was no longer employed at the dealership. Again, because the notice was clearly something automatically generated by their scheduling system, this only confirmed that NOVATO CHEVROLET and ROGER FONG have no idea how their automated email system works or how embarrassed they should be that they haven't updated it following an employee's departure. An APPROPRIATE response would have been an apology with corrective action that included ordering our battery and scheduling the replacement, even if that needed to be scheduled weeks or months out. An ACCEPTABLE response would have been to order the part and schedule the service without saying anything about the previous buffoonery. What I received was a completely insufficient and unsolicited explanation of how ROGER FONG doesn't understand his role as the intermediary between GM and me as the customer. Do not recommend. More