Nucar Chevrolet of New Castle

Much happier than with Diver I was very happy with Karen, and Ian. They were pleasant to work with. I haven't been to the service dept. yet so hopefully it's just as pleasant I was very happy with Karen, and Ian. They were pleasant to work with. I haven't been to the service dept. yet so hopefully it's just as pleasant More

Great staff, pleasure to deal with. Highly recommed! This is my second purchase from nucar. Harts, Karen and Chuck were a huge help in making the the process go smoothly and able to work a deal out to pu This is my second purchase from nucar. Harts, Karen and Chuck were a huge help in making the the process go smoothly and able to work a deal out to purchase our brand new 2019 Tahoe RST. Closing the deal with finance was a breeze and had me on my way quickly . Looking for a great car buying experience without the run around? Be sure to stop in to NUCAR! More

Satisfied customer Always have had great service with the friendly NuCar employees. Always feel welcomed every time I visit the dealership I am able to enjoy the conven Always have had great service with the friendly NuCar employees. Always feel welcomed every time I visit the dealership I am able to enjoy the convenience of the waiting area. More

Quick service Oil change and tire rotation top off fluids and inspected brakes, etc. About an hour wait. Free internet, comfortable wait area with free coffee, tea Oil change and tire rotation top off fluids and inspected brakes, etc. About an hour wait. Free internet, comfortable wait area with free coffee, tea or bottled water. More

Service Department that runs smoothly Outstanding customer service with the Service Department! Recently, I brought in one of our vehicles to be serviced. We had a few hiccups with commu Outstanding customer service with the Service Department! Recently, I brought in one of our vehicles to be serviced. We had a few hiccups with communication, but as my concerns grew, they were quickly resolved when I met with Darrin Aliberto, the Service Manager who runs the department in a seamless fashion. He worked with his employee, Tom Kitts, to provide a comprehensive service plan to adequately determine what was going on with my vehicle. As a leader in healthcare, communication is key. To see the level of transparency with communication at Nucar Chevy, and the effective problem solving skills, sets the standards of what a Service Department should be. More

My car was damaged while a recall was being repaired. I brought my 2008 Pontiac G8 GT into Nucar service so I could have a recall taken care of, and I figured I might as well go ahead and get the oil chan I brought my 2008 Pontiac G8 GT into Nucar service so I could have a recall taken care of, and I figured I might as well go ahead and get the oil changed while it’s there. I picked it up shortly before closing time, paid the bill, and the service writer was walking me out to show me where the car was parked. As we’re walking up I see theirs damage to the bottom of the front bumper like someone had pulled up too far on a parking block, and for some reason my car was the only one that was backed into a spot, and I’m sure that was done so they could say it couldn’t of been us because we backed it into a parking spot. Anyway, the service writer takes a look at the damage, and said let me get my manager, then he comes out and wipes where the scratches and gouges were, and said there’s dirt on top of the damage, it couldn’t of been us, but there was also paint damage and big chunks of plastic hanging off that wouldn’t still be on there if it was pre-existing damage... I wasn’t happy with his answer or attitude, he spoke down to me like I was stupid, so I asked if I could speak to his boss. Of course the big boss was gone for the day, but they both assured me he would be calling me first thing in the morning... Here we are over a month later, I’ve tried calling, I’ve left numerous messages, and I have yet to get a call back...😡 I know some people may think I’m making a big deal about just a little bit of damage to the bottom part of a bumper, but you have to understand that I’ve always been really into cars, and I absolutely looove this car, so I’d immediately notice any new dents, dings, or scratches as soon as I walk up to the car because I’m very picky (especially with this car) and I take amazing care of it too. It may be a 4 door “family car” but to me it’s my race car, my show car, my family car, and it’s my poor mans Corvette...lol... Also, the Pontiac G8 GT was only made for 2 years, so not only are they rare, but they are very desirable too. The value of this car increases as time goes by, because they keep getting harder and harder to find, especially in the condition that my car is in. It’s a special car because it’s a four door family car with a 400hp Corvette engine in it. So for older guys, that looove cars, but have kids, like me, this is the perfect compromise because they look menacing, they’re faaaast and fun to drive, but I can still fit my whole family in there comfortably... Well thanks for ruining my front bumper NuCar Chevrolet, thanks for never taking the time to call me back, and for this I will make it my life’s work to make sure everybody that I know doesn’t spend a penny at NuCar no matter if it’s for parts, work, or especially buying a car... The worst part is I’m a man of principal, if you had of atleast called me and tried to help or make it right in some way shape or form, I wouldn’t of made such a big deal about it, but the fact that I couldn’t even get a call back from you infuriates me. Hopefully I can find a Chevy dealership that actually appreciates their loyal customers more than you do, because my 15 Chevy Silverado, my 08 Pontiac G8 GT, my 09 GMC Yukon, my daughter’s 08 Chevy Cobalt, and my sons 13 Chevy Cruz will NEVER go back to NuCar, and I definitely won’t be replacing any of them through you either... More