Nucar Chevrolet of New Castle

Service Area I just got back from trying to have the free oil service change done, that was originally scheduled by NuCar when the vehicle was first purchased. I just got back from trying to have the free oil service change done, that was originally scheduled by NuCar when the vehicle was first purchased. It ended up, after I wasted a trip, that I would be required to pay for the oil change since I had not reach the 7500 miles limit. This was BS since NuCar setup the service time and date 3 months before and never mention anything about the requirement of needing 7500 miles before a FREE oil change could be done. I also had an issue when the gas filler door was opened where the insert that surrounds the filling port would pop out from the fender when the door was opened. I asked them to look at to tell me what was involved in fixing it, but if it was going to take allot of time that I would need to come back. The service person first of all never explain who he was and how the service system works when you bring in a vehicle, so I needed to ask who he was and what he was doing as he climbed over the vehicle. When he asked the oil technician if he could look at the gas door issue the guy just shrug his shoulders, so they explained it would have to go back to the shop and that would take at least an hour on top of the oil change wait. BTW this was the same technician we had asked about the location of the oil filter when I was purchasing the truck, and answer was he did not know. I would of surely thought for customer satisfaction that someone could of come out and at least looked at the issue and give an honest response to what the issue entailed, especially if they had seen it before, and if a part was needed to be ordered it could done before hand, but this was not the case. Since I was not sure the guy that was going to change the oil now knew where the oil filter was along with fact I now needed to pay for something that was suppose to be a free, and if I wanted someone to look at the gas door issue it would require an additional hour wait, I decide the best thing to do was to leave and NEVER come back to this dealership. I'm sure another dealer in the area can be found that would be more responsive and more customer minded toward customer satisfaction. More

CRUZE I bought my sons cruze from Nucar last year, I can't express how easy they made the process! From start to finish 5 stars! The whole team was very imp I bought my sons cruze from Nucar last year, I can't express how easy they made the process! From start to finish 5 stars! The whole team was very impressive! We will be going back next year to purchase our next Truck! Extremely Friendly! More

Bad service bad management the place is horrible We brought our truck to be serviced at nucar in new castle Delaware after that broken down. We first spoke to Brandon Ladimir, he stated there was We brought our truck to be serviced at nucar in new castle Delaware after that broken down. We first spoke to Brandon Ladimir, he stated there was only one good mechanic that didn't have a lot of return work. He stated he put him on it . But the following day he resigned from his job . And Felicia took The workload from Brandon latimer service consultant. We had to call Felicia constantly she never called she called her once or twice in the three weeks they had the truck we called every other day almost update us and let us know what was going on . She felt like if she called us once a week that was good . When we pick the truck up the batteries were dead in the rear and front batteries were only reading 12 V barely, to make matters worse the alternator didn't even function and I want to have down the road we had to have the vehicle charge to make it home . When we called and spoke to Felicia she just stated what do you want me to do. She called us the day before and told us she had to mechanics look over the whole truck and it was already to go so I told her I don't know what to do either your mechanics didn't do their job. Truly whatever happened they don't know what they're doing and the work that was done maybe questionable? They were to service the whole entire truck look over the whole vehicle they told me they were going to do 120 point inspection for trucks and they stated they find anything they will fix it but they missed the correct amount on the airbox and the bad alternator you tell us ... We are writing this to let others know don't go there don't buy a car I would not recommend this place I would go somewhere else the management pretty much told us they don't care about our business I'll get it from somebody else well that is crazy. Something is going on with the mechanics and knowing how to do their job and the management is not that much better so I don't know how to correct this but it's really bad More

Hate this place Go somewhere else . Spent several hours in the lounge and had nothing done on my vehicle! Simple brake job I could have done myself for $167.95 I paid Go somewhere else . Spent several hours in the lounge and had nothing done on my vehicle! Simple brake job I could have done myself for $167.95 I paid these idiots $459 and drove away with a check engine light still on and a xxxx load of excuses More

Horrible customer service Went friday to look at trucks. Felicia acted like i was wasting her time and she had better things to do. I was turned off almost immediately. Then ca Went friday to look at trucks. Felicia acted like i was wasting her time and she had better things to do. I was turned off almost immediately. Then came the deal. Difference of 2300.00 and she and karen the sales mgr acted like they didnt care. I ended up leaving and to think my credit was great but they lost a sale ovet the difference and the poor attitude. I will never go back. More

These guys stink They don't want anything except an easy no-haggle sale. Even for a cash paying customer. I have tried to buy several cars from these guys and walked o They don't want anything except an easy no-haggle sale. Even for a cash paying customer. I have tried to buy several cars from these guys and walked off the lot only to take my cash to other area Chevy dealers. They don't go out of their way to make you feel like a valued customer, and their prices are a joke, not to mention the insulting trade in values they give. My advice: run away and try other area dealers. More

Never going back to this place. This review is regarding the Nucar Connection dealership that handles used cars. I have been searching for a used Tahoe LTZ and tried calling my agent This review is regarding the Nucar Connection dealership that handles used cars. I have been searching for a used Tahoe LTZ and tried calling my agent at this dealer. Never got a response back from him. Went to the dealership to see the car in person, to my surprise it was not there. Why would a vehicle for sale be at the dealership right? I guess its not for sale after all. Thing is, one of the "managers" decided to use the car for personal matters. Why in the xxxx do they advertise for vehicles that will not be there half the time. Not only that, the vehicle is being used, more miles are being added to the car, oh but the price stays the same, and when it comes to doing the final sale, they cheat people out miles by using the ones they have on the paper and not the ones they have actually added to the car during the time its been on their lot. So freaking mad and I will never be going back to this dealership. Again this is for the Nucar Connection Dealership, I am leaving the review here because I was not able to locate their site to leave the review. I advise no one buy at this place ever, very bad customer service. More

Did not receive tags until after the temporary tags expired. I had to call to get the tags sent when they were all ready supposed to be sent. Very disappointed to have to do there work for them. I shouldn't have I had to call to get the tags sent when they were all ready supposed to be sent. Very disappointed to have to do there work for them. I shouldn't have to wait 2 months for tags!! More