Nucar Chevrolet of Norwood

It was smooth from start to finish Everything was great this is the second time I've had Yvonne at the desk this is the second time I've had Yvonne at the desk More

Was never told that my new truck that was recently certified, failed inspection. I drove all the way home and then saw the rejection.Sticker on the window certified, failed inspection. I drove all the way home and then saw the rejection.Sticker on the window More

Quick service I was In-N-Out Quick service I was in and out, wait time wasn't long out, wait time wasn't long More

We brought our 2011 Avalanche in for repairs. However, our car shield service plan does not cover the cost of the repairs. Yvonne was very helpful and assisted us to the best of her abilities. Sh However, our car shield service plan does not cover the cost of the repairs. Yvonne was very helpful and assisted us to the best of her abilities. She had to make the call to the Car shield office on more than one occasion. Please Thank her for always providing the Moody's with Excellent Customer Service???????????? More

My dashboard notifications lit up with a notification that “service vehicle rear brake monitor needs service”. I set up an appointment for 9:30am when I arrived I explained to the service representative that “service vehicle rear brake monitor needs service”. I set up an appointment for 9:30am when I arrived I explained to the service representative (Mr.Andrade) that there is also grinding/whining noise that is coming from my truck and that the noise gets louder with the rpms going up. I still am not sure to this day if it’s a 4wd issue or a transmission issue as it was not diagnosed and still making the noise. I told the representative that I didnt need the truck today and I would be back tomorrow. Mr. Andrade said ok tomorrow works great. I inquired about a loaner and was told if the service was longer than a 7 days then I would be offered one but this wont take long. The representative informed me that transmission service is a few weeks out as the master tech has recently left the company that week. The representative said they will test drive it to make sure it’s safe to drive and let me know. I can come back pick it up and bring it back in a couple weeks if it’s safe to drive. I said awesome and went on my way. My assumption was my appointment was at 9:30am so this would happen at 9:30am. Well 48hrs later service had not begun on my truck so I called in to figure out what was going on as I needed my truck for the weekend. Hours go by and I finally get a phone call back and at this point I'm pretty upset. I saw in the link provided by email that service had just begun on my truck after my phone call to Mr.Andrade and subsequent voice message. Again my appointment for for 9:30am 48hrs prior. The representative called me back hours later and said the tech working could not diagnose my issue because of the noise from my oversized tires was masking other sounds. The tires on the truck are factory tires from my purchases of the truck at Nucar Chevy… why sell a vehicle if the tires are going to prevent diagnosis for a tech? I voiced to the representative that I need my truck back by end of day as I was charged over $200.00 to be told my rear brakes had no pad life. Why would my dashboard notification say I needed to service my vehicle for a faulty rear brakes monitor when the pads were just low? I am mechanically inclined and figured since I have the Platinum warranty it should be covered as the women on the phone stated when I called to make the original appointment. Why does my transmission not have a dipstick? If I’m having transmission issues I should be able to check the fluid from the engine compartment as a consumer. Instead I need a lift or a creeper to crawl on my back and check it from underneath? That is a poor design. Anyways I didn’t voice my frustration about these questions. I just went and picked up my truck. Upon walking in to get my keys the same representative greeted me with anger and frustration stating “I need a few minutes, I’ve had a bad day” with an angry pitch and condescending tone. I sat there dumbfounded with a smile staring back at Mr.Andrade. He then snapped at me “what do you need?”. I said, “I need the keys to my truck” in a stern voice. Mr.Andrade was unprofessional and wasted my time. My daughter is in the NICU and I did not need his attitude when this was all on Nucar, their techs, and their reps. Mr.Andrade needs to realize we all have bad days, we don't take it out on customers. I have voiced my opinion to everyone and anyone going to purchase a vehicle to stay away from Nucar in every capacity. Nucar doesn't not care about its customers, we are just a number. I will never ever do business with Nucar again and I will do everything in my power to inform people about their dealerships practices on wasting consumers time. More

Ronny was great and super friendly. It was a quick and easy experience. I am thrilled with the car I got! It was a quick and easy experience. I am thrilled with the car I got! More

I had a great experience here at Nucar Chevy. The dealership was nice and clean and had just what I needed. The dealership was nice and clean and had just what I needed. More

Great customer service The general manager Mike is great. He always wants to resolve any issues that arise. He always wants to resolve any issues that arise. More

Told her what I was looking for and what I wanted in a vehicle and she delivered the perfect suv. vehicle and she delivered the perfect suv. More

The waiting room was comfortable and clean the staff was curious and accommodating I was able to make an appointment with short notice this was extremely helpful curious and accommodating I was able to make an appointment with short notice this was extremely helpful More