Nucar Chevrolet of Norwood

Amazing service! Great and efficient service. I would like to thank Lisa for how helpful and painless she made everything from start to finish it was a breeze! Would Great and efficient service. I would like to thank Lisa for how helpful and painless she made everything from start to finish it was a breeze! Would give her ten stars if I could! Would not hesitate to recommend Lisa and Boch to anyone ! Thank you More

Nice no hassle friendly experience I would like to thank Nathaniel for his excellent service and courtesy he extended to us during our car buying process he was very professional and I would like to thank Nathaniel for his excellent service and courtesy he extended to us during our car buying process he was very professional and helpful all the way . Financing was no hassle and I would recommend this dealership to anyone thank you again for all your help God bless !! More

Excellent service Buying a car can be exhausting but Autumn worked until we got the car that was right for us. It was a very nice experience and I would strongly recomm Buying a car can be exhausting but Autumn worked until we got the car that was right for us. It was a very nice experience and I would strongly recommend this dealer (Autumn) to others. More

Smooth and efficient We are thrilled with our purchase and whole experience with Boch Chevrolet! Tony was able to listen and guide us through the process from start to fin We are thrilled with our purchase and whole experience with Boch Chevrolet! Tony was able to listen and guide us through the process from start to finish by individualizing our experience to match our needs and means. More

Awesome Experience Mike DiPalao was so courteous and professional. He steered us as a young family in the right direction with our lease of a new Chevy Cruze. He listene Mike DiPalao was so courteous and professional. He steered us as a young family in the right direction with our lease of a new Chevy Cruze. He listened to our desires, needs and wishes and came through on all of them. The salesman Mike had us work with was Matt Jones who also was very professional and a gentleman to work with. This is a five star dealership because of the individuals like Mike DiPalao. More

Service The Service Dept. at Clay is superb! When my favorite Service rep left I thought: Oh know, things will never be the same. Not true, the whole depart The Service Dept. at Clay is superb! When my favorite Service rep left I thought: Oh know, things will never be the same. Not true, the whole department is awesome! New people included. The other thing I really like is that Clay is less than a mile from home. More

Always Great Service I have brought my vehicles to Clay for service for many years. The customer areas are very nice and very clean. The service advisors are knowlegable a I have brought my vehicles to Clay for service for many years. The customer areas are very nice and very clean. The service advisors are knowlegable and treat customers with respect. Any service that was performed on my car was done in a timely manner and was done right. More

Great experience with a customer service oriented sales team We were very impressed with the way the sales manager and the salesman worked together to come up with an excellent package which convinced us to buy We were very impressed with the way the sales manager and the salesman worked together to come up with an excellent package which convinced us to buy from Clay Chevrolet. The salesman, Travis Hayward, was knowledgeable and extremely responsive. We felt that he was there to help us make a good decision and to not push a sale on us. This approach helped us to relax and encouraged us to do business with this dealership, even though they were not the closest dealership to our home. An overall great experience. More

Thanks for Nothing Overall, disappointment is an understatement. This place went from what I thought was going to be a great experience, to a complete and total train wr Overall, disappointment is an understatement. This place went from what I thought was going to be a great experience, to a complete and total train wreck. Let me start by saying I was in the market for a new Silverado. I was recommended to a salesman at Clay (I will not name names) and was expecting good things. When I first went up to Clay, things were what appeared to be in good working order. The sales guy was solid and what appeared to be stand up at the time. They took me for a test drive, numbers were discussed, and we came to what we thought to be an agreement. I left Clay that day feeling good. I called back with information and placed a down payment on the Silverado I test drove. This was a Demo truck, and I thought I was getting a good deal based on the circumstances. I put a down payment down on the numbers the dealership and I agreed with. At this point, this truck was suppose to be mine within a few days and some fine tuning. This is where things turned into an experience that left me with a permanent bad taste in my mouth. The salesman was following up with me fairly regularly until a new buyer came along. A family member stopped by to look at the truck I placed a down payment on, and it was on a test drive. Yes, the truck I placed my name on was on a test drive. I'm convinced that the salesman found a new buyer, and called me back that night upping my monthly payments by over $200 a month knowing this would back me out. Just like the salesman hoped for, I withdrew my name. He happily replied "Alright man I'll cancel you out for good, take care!!!". Three days later, I'm fighting to get my down payment back. The dealership is being uncooperative during this process. When its said and done, I hope the dealer made some money off their new sale. They played games, wasted my time, and most of all treated me as if I was of lesser value. If I could leave this place 0 stars, I happily would. Thanks for wasting my time, and especially thanks for nothing. I wouldn't send my worst enemy here. More

Disappointing service experience The part required for a recall repair was not in stock and I was not told this when I dropped my car off. I had specifically asked if the part was in The part required for a recall repair was not in stock and I was not told this when I dropped my car off. I had specifically asked if the part was in stock when I made the appointment and was told that it was. Since my car was already tied up for the day I asked them to check and repair another issue and to do the annual inspection that was due. I was dismayed when I was notified three hours later that the recall work was not done and that I have to wait more than a week for it to come in and then be without my car for another day. The people involved did not acknowledge their error or offer any apologies. More