Nucar Chevrolet of Norwood - Service Center

In August of 2011, six months after purchasing a $17,000 vehicle from Clay Chevrolet in Norwood, my "newly purchased" Chevy Equinox left me and my 10 year old son stranded at his elementary school vehicle from Clay Chevrolet in Norwood, my "newly purchased" Chevy Equinox left me and my 10 year old son stranded at his elementary school. Odd. I thought I traded in my 95 Ford Explorer so I can feel “safe” that my son and I would not have to worry about situations such as the one I was in. The coolant in my car seemed to be disappearing mysteriously causing the engine to overheat and my car would intermittently stall. So I took it to the dealership thinking, “hey, I just bought this car about six months ago. I’m sure those nice guys that made a profit from selling me a $17,000 vehicle would be happy to fix the issues my newly purchased car seems to be experiencing”. I guess I’m putting way too much faith in mankind. The service guys told me that the car has NO LEAK, and that because it was August, the heat may be causing the liquid to evaporate. Also, the car was stalling because the battery needed to be replaced. The battery would be $175 dollars which included the installation fee. “Wait a second. You’re telling me that I have to pay $175 for a car I just purchased SIX MONTHS ago?”. “Yes ma’am. It’s not covered under warranty”. Okay, fine. I picked up my car, and bought a battery from Triple A for $100 dollars. Fast forward to May. Since then I’ve had a new battery, I’m still having to replace the coolant in my car that has “no leak”, the engine is still overheating, and the car is still intermittently stalling. So I take the car to the dealership, crossing my fingers that maybe they’ll touch base with their humanity for just a second to see how wrong this scenario is. I was wrong. The car still has no leak, and the cause of the evaporation is due to a Unicorn doing the mambo on my “reservoir”. The cost? $300plus to fix. My “extended warranty” doesn’t cover mythical creatures doing the mambo inside my engine. So what does this mean? It means I have a 3 year loan with the bank to pay off a car that is slowly but surely kicking the bucket. Clay Chevrolet of Norwood apparently sells cars that will no longer work after a year of use. I bought a 95 Explorer for $1800 in cash which lasted 3 years. I guess I’ll stick to Craigslist. More

I went to Edwin Hernandez to help solve a problem with keys and fabs for a car that I purchased, unfortunately, at another dealer. He was a BIG help and did not stop pursuing an answer to the problem and keys and fabs for a car that I purchased, unfortunately, at another dealer. He was a BIG help and did not stop pursuing an answer to the problem and dealing with the other dealer until I received my new key and fabs for my 2011 Chevy Malibu. I am switching ALL my service to him and Clay Chevrolet. He went above and beyond to help me even though I did not buy the car there and at the time my service package was not with his shop. Thank you Edwin! Clay is lucky to have you. You are a great asset to the company. More

Bill Johnson is the man to go to. He is a gentleman and was very patient in helping me understand the problems more clearly. My 2000 Blazer needed a lot of work to help me get thru the next 2 or 3 years, a was very patient in helping me understand the problems more clearly. My 2000 Blazer needed a lot of work to help me get thru the next 2 or 3 years, and Bill was instrumental in getting the repairs done quickly and at a fair price. I had repaired a badly worn driver side door hinge, fixed an oil line leak, replaced a vibrating front wheel hub, cleaned the front ABS sensors (the brake pedal was collapsing), stopped a gas line rattle, re-connected a disconnected fuel tank vapor hose (service engine light was on), replaced a faulty oxygen sensor, (ditto service engine light). Overall, I drove away very pleased with the attention to detail, friendliness and the excellent workmanship given to me and my Chevy Blazer. It just proves you don't need to be a "new" car customer at Clay to receive the benefit of their many years of experience. Thanks you Bill. Ron Siewko More

Working with Clay Chevrolet has always been a good experience. Especially in the service department, it has always been a pleasure to deal with Arnie. I have been dealing with him for service since experience. Especially in the service department, it has always been a pleasure to deal with Arnie. I have been dealing with him for service since 1998, except for his 2 short leaves of absence. He is always pleasant, helpful, and knowledgable about service issues. While the other service advisors are very good, I always feel like Arnie treats me like I am the only customer he has. I have never been disappointed with the way he treats me as a customer. As a result, I have purchaed 4 vehicles from Clay. More

I am very happy to give this rating because your employees are very professional and genuinely friendly. I always have a great experience when I go for service at Clay Chevrolet. Thanks to everyon employees are very professional and genuinely friendly. I always have a great experience when I go for service at Clay Chevrolet. Thanks to everyone! More

Even though I now live in New York State I continue to come back to Clay for my auto service needs. I recently worked with Lisa Turenne on a big project. She was fantastic to deal with, as was the entir come back to Clay for my auto service needs. I recently worked with Lisa Turenne on a big project. She was fantastic to deal with, as was the entire service department team. They fixed my vehicle quickly and the repair cost less than the estimate I was provided. Additionally, the waiting room is was very comfortable. I felt like I could have hung out there happily for an entire day -- but, of course, I didn't have to. Anyone who needs work done on their Chevrolet, GM or GMC vehicle would be wise to go to Clay Chevrolet in Norwood. More

I bought my car at another dealership but recently had my car serviced at Clay. I must say that I have been very pleased with my experience there... Lisa was very accommodating to my busy schedule. Her cu car serviced at Clay. I must say that I have been very pleased with my experience there... Lisa was very accommodating to my busy schedule. Her customer Service skills are incredible. She provided all the information I needed about my repair and he was willing to go the extra mile for me. I would HIGHLY recommend Clay service department to all my family and friends Clay Chevrolet. More