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Nucar Chevrolet New Castle - Service Center
New Castle, DE
33 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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33 Reviews of Nucar Chevrolet New Castle - Service Center
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August 02, 2023
I will start this off by saying Nucar has a FANTASTIC sales department, but their service department is another story. Every single time I try and call to schedule an appointment, I am put on hold (the o sales department, but their service department is another story. Every single time I try and call to schedule an appointment, I am put on hold (the online system does not work to schedule appointments, I've tried). Yesterday was close to ten minutes, I had to hang up and call back for someone to answer. I've had one key fob replaced under the key replacement warranty last year (which was a disaster, my fob was never ordered and I sat in the waiting room for 45 minutes before anyone even told me they didn't have my fob in stock) and this year I need to get another replaced for a different vehicle. Each time, I am sent to parts to make sure a fob is in stock, which as the customer I don't feel it is my job to do that considering I don't work for Nucar, then I am bounced back to service to sit on hold to schedule the appointment. The gentleman who answered in parts was quite rude because I did not have the last 8 of the VIN, he snidely said that's crucial information for ordering a transmitter. I then had to leave a message for the lady in service to schedule my appointment, it is now the next day and no call back. Nucar needs to get their act together in service and parts, because it's terrible. If anything, hire an appointment coordinator to strictly schedule appointments, because trying to make an appointment is a pain and it shouldn't be that way. Also, when your vehicle is being worked on for an extended period of time, there is literally ZERO communication from the service department on what is going on with your vehicle. More
by cmgilliland725
Employees Worked With
Helpful July 22, 2023
My husbands truck was towed there on July 5th when his brakes locked up in his Chevy Silverado. It is now July 22nd and we have had to consistently call and get different answers from everyone as to the s brakes locked up in his Chevy Silverado. It is now July 22nd and we have had to consistently call and get different answers from everyone as to the status and what the actual issues are. We finally got a call on Wednesday (July 19th) that his truck would be ready for pickup on July 20th and they would call when it was done. Well here we are July 22nd and no truck and no call. Have repeatedly called his rep as well as talked to service manager (who seems to have no idea what happens in his own shop) and no one likes to respond to calls. This is the WORST customer service I have ever seen and DO NOT recommend NuCar for anything! If they can’t respond to voicemails or even pickup the phone I can’t even imagine buying a car from them! Here’s to hopefully getting his truck sometimes in the near future if someone ever returns a call and let’s us know it’s ready! The only perk is he did get a loaner truck that he was able to rack some miles on! I did tell him at this point 4 weeks later he should just go get it insured and registered and it’s his new truck haha! More
by tash134
Employees Worked With
Jeremy
May 19, 2023
Bad customer service, do not recommend NUCAR SERVICE, they make appointments knowing that they cannot work or fix your car that day. You cannot wait for your car, THEY HAVE NO LONERS. Do not use service they make appointments knowing that they cannot work or fix your car that day. You cannot wait for your car, THEY HAVE NO LONERS. Do not use service center. They sell you the car but cannot service it. They used to have good service but changed. They no longer care about customers. More
by Ecomparoto
Employees Worked With
Jimmy at service, not a nice person, and does not care
March 01, 2023
They employ idiots for receptionists or maybe they are just crooks. I had a "Change Transmission Oil" message on my Chevrolet Captiva. I called them and the receptionist put me on hold for about a year. just crooks. I had a "Change Transmission Oil" message on my Chevrolet Captiva. I called them and the receptionist put me on hold for about a year. Then she comes back saying "I have talked to 3 different people and they have never heard about a Change Transmission Oil message. We would love for you to come in so we can see for ourselves". Well i set up an appointment with them thinking they would probably not charge me anything or maybe 20-30 bucks just to reset the message. I go in there and the guy says "Oh yeah it says right here that your Transmission Oil message has be cleared and its gonna be $165 diagnostic fee to hook it up and clear it". In other words, they pretended to be dumb and got me to come in and then gave it to me straight. What a Stupid bunch of idiots they are. I will be buying a $110 scan tool to do it myself now. Never going back there again. They can shove their diagnostic fee up there you know what. More
by Hume Naseer
Employees Worked With
Anthony Aliberto, Victoria Turner
January 30, 2023
Where do we start? It took 4 days to change the oil and rotate the tires. They said they had to call in somebody on their day off to finish the job. Great! A potential It took 4 days to change the oil and rotate the tires. They said they had to call in somebody on their day off to finish the job. Great! A potentially disgruntled employee is going to be working on my van. Not trusting your potentially disgruntled employee I just drained 8 quarts of oil of some kind out of my engine. Owners manual says that will cause harm to my engine. The oil filter was on so tight I had a really hard time getting it off with my rubber strap type filter wrench. No wonder, it was tightened so much when installed that it was dented. You learn in oil change 101 not to do that. Now for the wheels: dash says 65 pounds up front, 80 in the rear. My tire pressure gauge says just the opposite. This is not the first or second time for this failure. What am I gonna find later this week when I pull the wheels off to have a look at that front end that supposedly needs thousands of dollars worth of work? A bad brake rotor? That's probably about it. My experience with NuCar has been pretty much like that from the start. I won't be back. More
by KWReed
Employees Worked With
Darrin Aliberto
November 08, 2022
Worst service experience ever! Suburban went in for radio not working, diagnosed that a new radio was needed. They ordered the radio, arrived to have new one installed and they fou Suburban went in for radio not working, diagnosed that a new radio was needed. They ordered the radio, arrived to have new one installed and they found out it was broken. They ordered a new radio and I have made many, many calls to find out the status. In the beginning I was told it was still on order. Service is terrible about returning calls. I was finally told today my radio got sent back because they were not able to reach me after many attempts. The service manager claims they have left multiple voice mails. I went back many months and only had one, which I returned and left a voice mail. Now that they sent the radio back, they have to go through the entire warranty process again and order a new radio. Worst experience ever! More
by opieff19
Employees Worked With
Service manager
July 19, 2022
Completely unsatisfied with the service department, specifically the technicians that have worked on my car the multiple times that I have had it serviced at nucar. Ive spent THOUSANDS of dollars only specifically the technicians that have worked on my car the multiple times that I have had it serviced at nucar. Ive spent THOUSANDS of dollars only to continue to have issues with my car. The newest problem is something that they “ fixed” in 2019 but of course it’s no longer covered under warranty and they are telling me it needs to be replaced AGAIN. I literally feel like they’re just taking my money. I will not be returning to nucar again. More
by MarieL
Employees Worked With
Anthony Aliberto
January 24, 2022
I took my truck here because i had transmission fluid leaking. They charged me $140.00 for a diagnosis already knowing that they would not be able to do the repair. The computer software to repair trans leaking. They charged me $140.00 for a diagnosis already knowing that they would not be able to do the repair. The computer software to repair transmission issues on f150 truck was exclusive to ford. I would have appreciated that if they tild me in the beginning. $140 is a lot of money for me. Wouldnt have had problem with paying it if they could have fixed it. More
by Him
Employees Worked With
I dont knoe
May 07, 2020
Unqualified Technicians Under no circumstances buy a car from NuCar Chevrolet and if you do, DO NOT allow their unqualified service technicians to work on it. I took my truck Under no circumstances buy a car from NuCar Chevrolet and if you do, DO NOT allow their unqualified service technicians to work on it. I took my truck in to NuCar Chevrolet in New Castle, DE to have the 02 sensor replaced. I was told at that time that my thermostat needed replacing. I authorized the replacement. When the truck was returned to me and while I was driving the truck home the temperature gauge was reading above normal. The next day I checked my coolant reservoir and found the coolant almost an inch below the cool line on the reservoir. This was after I was changed $20.30 for anti-freeze that I do not believe the technician put in my radiator. (I have a picture of the coolant level). I also question the fact that the technician actually did the road test because if he did, he should have noted that the temperature gauge is reading at just below the 3/4 line instead of just above the 1/2 line where it read before. (I have a picture of the temperature gauge) When I brought the truck back because I was NOT satisfied with the service, I was given a 9 am appointment. When I arrived at the NuCar dealership, I was asked if I was waiting for the truck and I said yes. At that point, I was told that they would not get to my truck until after a customer’s oil change. When I questioned that, the NuCar service manager, D. Aliberto, told me and these are his exact words, "That I could take my truck and leave IF I didn't like the way he was handling my complaint " This was said while the NuCar Service Manager was dangling my truck keys in front of my face!!! As far as I’m concerned the service manager at NuCar Chevrolet is totally unprofessional and unqualified for that job More
by jdwarrington08
Employees Worked With
Anthony Aliberto, Darren Aliberto
October 15, 2019
Poor Customer Satisfaction I spent $65k on a new 2016 Silverado HD3500 LTZ, diesel truck, with the extended warranty. Within 5,000 miles, the blinker in my driver side mirror st I spent $65k on a new 2016 Silverado HD3500 LTZ, diesel truck, with the extended warranty. Within 5,000 miles, the blinker in my driver side mirror stopped working (intermittently), for short periods of time (mostly when it was cold out). When I brought it in for service, they refused to look at it, because it was working at the time. Whenever I brought it in for other service, it was working and they wouldn’t look at it. I couldn’t schedule the service because I couldn’t know when it would work or not. A couple of months after the 3 year warranty was up (~28K miles) it stopped working altogether. Since the warranty is over, even though they have a record of it at 5K miles), they won’t pay for it. The connection in the back of the mirror is corroded and the whole mirror has to be replaced (over $800), for a 25 cent connector. The same thing happened with my “chrome” sidesteps. They started peeling a month after the warranty was over and they want over $800 to replace, even though they are definitely defective. I’ve also had issues with their poor service - not doing what I paid for (oil/filter/fluids) leaving my tires severely under inflated (65 psi vs 80 psi) greasy fingerprints on my white door, etc. Needless to say I’m through with them and won’t be going back. We just bought a new Malibu, but not from them. My advice - STAY AWAY!! More
by HMiller
Employees Worked With
Chuck Cowan
