Nucar Ford of Lebanon

I brought my 2007 Mercedes M-Class to Lebanon Ford for a state inspection sticker. I was treated with courtesy and professionalism, the inspection was completed in good time, and the cost was reasonable. I state inspection sticker. I was treated with courtesy and professionalism, the inspection was completed in good time, and the cost was reasonable. I have been taking my Mercedes to Lebanon Ford for a couple of years, and have always been pleased with the service I have received there, despite my vehicle being a different brand. All of the employees with whom I have worked, from Service to Cashier, have been polite, friendly, and competent. More

Went in for my yearly inspection sticker, an oil change and tire rotation on 1/21/2021. After being there about 20-30 minutes, I was told I needed both new front and rear brakes and a new inner tire rod, a and tire rotation on 1/21/2021. After being there about 20-30 minutes, I was told I needed both new front and rear brakes and a new inner tire rod, all costing about $1200. They took me out to show me everything my car needed but I am not a mechanic, so who knows if those repairs were needed?. Plus, my 2015 Escape only had about 28K miles on it. After telling them I might not be able to afford that amount, they offered me a $250 discount by using After Market parts, so I OKed the work. I was told it would take 2 /12 hours to complete and would be about $950. After waiting 5 1/2 hours, the bill came to $1067 (more than 10% over the estimate). They also told me that my battery had died during that time (they charged it after they were done) so they could not do the emissions test, which is part of the inspection, so I would have to come back another day. No apologies for the long wait, going well over the estimate or that they did not finish a simple inspection and that I would have to come back another day. I paid and left. This is the strangest part of this story: Several days after my appt., I received an email from Ford Corporate asking me for a review. I filled out most of it and submitted it. Just a few days later, on 2/1/2021, I received a very bizarre phone call from the service manager named Dave. He was NOT calling to apologize for the long wait I had or the fact I had to go back to finish a simple inspection or even give a generic apology about me being an unhappy customer. In fact, he was calling to tell me how unhappy HE was!!!!! Mind blowing. After going on and on about his "feelings" and my telling him how wrong and unprofessional his phone call was, he informed me that I was "banned" from this Lebanon Ford and that they would refund my $50 state inspection fee. So, Lebanon Ford was basically saying that if they receive a Ford Corporation generated review they do not like, someone will call you up, express their "hurt" feelings, ban you and lie about sending a $50 refund check. It is 3/4/2021 as of this writing and no check has arrived. A Ford Corporate employee called this 3rd rate dealership for me on 2/15/2021 about the $50 refund and a female employee at Lebanon Ford LIED that they would mail it out the next day. Obviously, it is never coming. Also, why would you ban a customer who obviously has no intention of ever retuning? It is like quitting a job after you have been fired. I also had to pay another $40 at another auto repair shop to get my inspection finished and a new inspection sticker. In summary, to have to wait 5 1/2 hours, pay almost $1100, not have the job finished. get called by a low IQ, overly sensitive service manager who is angry about a non-public review and get promised a refund check TWICE and have those "promises" turn out to be lies, I think this dealership deserves this review. . More

My work van started to sputter and lit a wrench on the dash, I had never been to this dealership before but Phil took care of me. In less than 24 hours he had me ready to go ! Thanks to you and your crew dash, I had never been to this dealership before but Phil took care of me. In less than 24 hours he had me ready to go ! Thanks to you and your crew from me personally and Stanley Elevator Co. More

We purchased as used truck Dec. 2018. We wanted to purchase an extended Premium Care warranty and that's what we were told we were getting and charged for. The coverage is bumper to bumper for 150,000 purchase an extended Premium Care warranty and that's what we were told we were getting and charged for. The coverage is bumper to bumper for 150,000 miles. Our truck now needs a new transmission and it turns out that they didn't actually give us the premium care warranty but a wrap warranty that doesn't cover the transmission. They haven't fixed the problem even though they admit to us that it's their fault. They keep saying they're working on it but nothing comes of it. Our phone calls are not returned and when we call them they are not happy to hear from us. We are paying for a vehicle we can't drive. More