Nucar Honda of Norwood

Excellent Honda Purchase For once, I actually had a pleasant experience purchasing a vehicle. Amine Abad, the salesperson, was professional, knowledgeable and efficient. The For once, I actually had a pleasant experience purchasing a vehicle. Amine Abad, the salesperson, was professional, knowledgeable and efficient. The car is fantastic (2015 Honda Accord V6!) so even though it sold itself, Amine dedicated himself to getting the paperwork done quickly and answering any questions I had. He also spent time going over the features of the vehicle, etc. I know that if I have any need for this vehicle, I can count on Amine to assist! Matt in Finance was also helpful and got me a great finance rate. Sweet! More

Fast smooth transaction at a great price To start, Derek of Boch contacted me VIA phone within 15 minutes of my asking for a price from Edmunds.com to multiple dealers. No other dealer conta To start, Derek of Boch contacted me VIA phone within 15 minutes of my asking for a price from Edmunds.com to multiple dealers. No other dealer contacted me so quickly. Derek confirmed Boch had the car I wanted in stock and promised me a test drive ASAP with no pressure to purchase. It was 8PM and Derek confirmed Boch was open till 10PM. Therefore I visited Boch Honda that evening and was driving the car I wanted within 1/2 hour from my arrival. There was no "over the top" pressure in buying the car that night. The next day I came back and bought the car. It took 1.5 hours to traded in my old car and buy a new one. Great service and great price. My sales person was Gary Lee. Gary and his supporting crew were all extremely professional. More

Great 2015 EX-L coupe purchase Boch was quick to respond to my inquiries about a new car. Their initial bid was already competitive, but they agreed to lower pricing further with ad Boch was quick to respond to my inquiries about a new car. Their initial bid was already competitive, but they agreed to lower pricing further with additional negotiation. The purchase itself went smoothly. My sales representative was Simon Suen, who was very helpful. He gave a test drive, went over the car's multiple features, and offered tips to ensure my resident permit parking would transfer without a hitch. I unfortunately had to return the next day as I got a flat tire driving home (rocky road) - they were very accommodating, determined the tire was beyond repair, replaced without parts or service fee. Recommend! More

great experience ever i was looking to lease a 2015 accord sport , fortunately i met Amine Abad, who was very courteous, did not waste any time, Told me i could do lot bett i was looking to lease a 2015 accord sport , fortunately i met Amine Abad, who was very courteous, did not waste any time, Told me i could do lot better with honda sport deal. i was very happy with him, i hope every car dealership has a sales person like him. Also Matt the finance guy did a great job getting me approved. I'm in love with my new car More

Great experience at Boch Honda Boch Honda is an excellent dealership. I've bought 2 cars here and I get my cars serviced here. Have always had a positive experience in all cases. Boch Honda is an excellent dealership. I've bought 2 cars here and I get my cars serviced here. Have always had a positive experience in all cases. The staff is friendly and easy to deal with . More

Great value and superior sales service Thank you kindly to Jose Mendes for working diligently, honestly and expeditiously to assist me in a rather quick purchase. Jose answers his cellphon Thank you kindly to Jose Mendes for working diligently, honestly and expeditiously to assist me in a rather quick purchase. Jose answers his cellphone on the very first ring and never forgets a face, name or number. He's probably the most pleasant sales associate I've encountered.....ever! Please pass on to Jose that he's got a loyal customer who intends to recommend him to anyone and everyone interested in Honda. More

2016 Honda Pilot Very efficient experience buying the 2016 Honda Pilot Touring Model. It took one visit. All my questions were answered quickly and the process went Very efficient experience buying the 2016 Honda Pilot Touring Model. It took one visit. All my questions were answered quickly and the process went well. More

Great purchasing experience I leased a Honda Civic with my sales representative Gary Lee and the customer expreience was great. Gary took care of everything for me from start to I leased a Honda Civic with my sales representative Gary Lee and the customer expreience was great. Gary took care of everything for me from start to finish and was instrumental getting me into a new car quickly. More

Bad experience, some may not! FYI did hear from husband and said not to have tires replaced, good call. I went there due to prior ownership of car serviced there. I live two mi FYI did hear from husband and said not to have tires replaced, good call. I went there due to prior ownership of car serviced there. I live two miles from another dealership, which I will use in the future. Service was for an air bag recall – waited three weeks for appointment. Over phone was told it would take about 1 ½ hours or less, okay can wait. Once I arrived was told 2 hours, now I wished made plans to drop off. Told service advisor I would be waiting and let him know if I leave. I went into the waiting area, then advisor seeked me out to inform me that I need new tires. Told him I would check with my husband and let him know. Could not reach husband and informed advisor letting him know as soon as I hear my husband I would let him know. Again he asked are you leaving. I said no and again will let him know if I do. An hour goes by and I see this advisor coming in and out of waiting area approaching different customers. I then realize that all these customers came in after me, so I thought I would check on the status. Advisor said he called me and left a message the car was ready – check phone for message and I don’t know why I didn’t hear it ring, 8 seconds of mumbling and call was placed an hour ago. I told him that I was in the waiting area the whole time, not even a bathroom visit, why was I not informed in there; he thought I left and so he called was his reply with a shoulder shrug. In the end he could not find my car keys because they were filed under prior owners name – they didn’t even take the time to add my name as owner of the car. Advisor never asked again about the tires, were they worried about my safety or just replacing tires (making money). More

STAY AWAY, they filed loan for car we didn't buy. Lost $1.5k Stay as far away as you can from these folks. We came in and looked at a red 2010 Subaru Forester. The salespeople were all friendly, and even thou Stay as far away as you can from these folks. We came in and looked at a red 2010 Subaru Forester. The salespeople were all friendly, and even though they went for the pressure sales tactics ("What price do I need to offer to get you to stop shopping now"), we played ball, and ended up with what we thought was a great deal. We signed some paperwork, but added a clause to everything that said "subject to independent mechanic approval" (despite their protests at how stupid this idea was). Surprise, the mechanic finds a leaky head gasket. After paying a second mechanic to confirm the problem (their head of service insisted there was no leak), they refused to lower the price or fix it. I wasn't happy with the games, but fine, they didn't want to deal, so we walked. 2 weeks later, I get a statement from my bank saying my first loan payment is due for my Forester. They took out the loan for the car in our name, without our consent!! I called them out, they scrambled to fix the issue. After many apologies, they claimed we were all set, the loan was canceled. The following week, we are buying a different car at a different dealership, and find out the best loan they can get us is more than DOUBLE the interest rate of the original offer I walked away from Boch with. Same bank and everything. Turns out, that loan Boch filed was still on my credit history, which knocked my credit score by nearly 100 points. I talked to Valentin (the initial salesman), Chris (the sales manager), Bill (the used car manager), and Kevin Collins (director of finance, who was completely condescending). They all refused to accept any responsibility for the situation. They wouldn't even admit any mistake on their part now. The end result: I'll be paying over $1,500 more in interest thanks to the complete incompetence and borderline criminal behavior of this dealership. Save your sanity, your wallet, and your credit score, and stay very, very, very far away from these crooks. More