Nucar Hyundai of Norwood

Service Made appt via phone for oil change and inspection sticker. Appt was for 11/20/18 @ 0700. Arrived just before 0700. Went to desk. There was service per Made appt via phone for oil change and inspection sticker. Appt was for 11/20/18 @ 0700. Arrived just before 0700. Went to desk. There was service person there. I told him I had appt @ 0700. At NO time did he say that appts start at 0730. I asked how long it would be for oil change and inspection sticker. He then asked what time do you need to be out? I asked again how long it would be He said, first appt isn’t until 0730 and then he pointed to door with hours posted. I told him that I was given the appt of 0700 on phone and I didn’t just decide to show up at that time. I don’t know hours of service operations and that pointing to a sign was very unprofessional. I then asked if my appt. time was in his computer. He said.... yes. I had to ask what time was in the computer... he finally said 0700. Still the blame is place on the customer. I showed up for an appt I was scheduled for. I found this person’s demeanor to be very unprofessional and disrespectful. Never acknowledged the error of the company. If the person acknowledged the 0700 appt and made a slight attempt. No issue. Returned at approx 0720 and met with a different service person. Complete opposite interaction. 100% better. More

Amazed, a car dealer you love! I already owned a Hyundai, was looking to get a newer model and checked the local dealer where I have been servicing my car. My servicing experience w I already owned a Hyundai, was looking to get a newer model and checked the local dealer where I have been servicing my car. My servicing experience was great-thank you Christina and Dave! To be honest I wasn't expecting much from the sales visit because as a woman buying a car by myself, my past experiences have been generally not so great bordering on terrible. What a shock upon entering the dealership and encountering Jose who was very helpful, knowledgeable and not pushy! When I got serious about buying, the Sales Manager Wassim entered the picture. But not the usual routine. Wassim was straight forward and the price was great! I had previously checked prices with a car buying internet Hyundai dealership and the final quote was right in line. And when my trade in was appraised I was even more pleased. I decided to finance and the finance manager was also very helpful and not pushy about add ons. They gave me a rental at no charge while my car was registered and an aftermarket sunroof installed. The car was ready when promised and Wassim even had it detailed for me. Jose clearly explained all the car features to me. I could not be more pleased with Boch Hyundai! Thank you Jose and Wassim! I drove off with a smile on my face! More

Great Experience at Boch Hyundai I was in need of a new car and was interested in either a Hyundai Kona or Tucson. Michael met us outside and invited inside to see both cars (as it wa I was in need of a new car and was interested in either a Hyundai Kona or Tucson. Michael met us outside and invited inside to see both cars (as it was freezing out!). I decided I liked the Tucson better and there were some 2018's left in stock. Michael immediately prepped the car so I could go on a test drive and we spent quite some testing the features (including Michael teaching me how to use the backup camera to back into a parking space and learning how to manual shift. Poor guy didn't know what he was getting into with me!). Michael was so easy to work with and not at any point did I feel like he was trying to push the sale on me. I didn't feel pressured to buy but in the end, I bought a white 2018 Hyundai Tucson. Michael was extremely knowledgeable and helpful throughout the whole process. He was available by text to help me with some questions after the sale as I was trying to get my insurance straightened out. He was very friendly and I felt at ease working with him. Thank you Michael for making a difficult process not so difficult! More

Ask for Wassim & Michael Car buying is an imperfect (and frankly mostly broken) process. Wassim & Michael made this process better than I have ever experienced. They were fast Car buying is an imperfect (and frankly mostly broken) process. Wassim & Michael made this process better than I have ever experienced. They were fast with producing numbers, understanding of my budget and willing to work with me to try and find a solution. I will be back to them for my next car. More

Release of Hyundai Elantra Great comfortable experience releasing with Boch Hyundai. Previous experience at Belise that was uncomfortable and upsetting. All the staff at Boch ma Great comfortable experience releasing with Boch Hyundai. Previous experience at Belise that was uncomfortable and upsetting. All the staff at Boch made my family and I feel welcome, heard and cared for. They listened to my concerns and needs and worked with us to best suit them. I will continue to return to this dealership for any of my vehicle needs and have already begun recommending it! Thank you all for your help! More

Hyundai Kona Michael McShane sold me my new Hyundai, which is a great car and the experience was easy and friendly. Michael was knowledgeable about the car and ma Michael McShane sold me my new Hyundai, which is a great car and the experience was easy and friendly. Michael was knowledgeable about the car and made the process a piece of cake. More

purchase of a new vechile My salesman michael mcshane was excellent he made my purchase of my new car a hyundai so easy l had absolutely nothing to do he was excellent My salesman michael mcshane was excellent he made my purchase of my new car a hyundai so easy l had absolutely nothing to do he was excellent More

great customer service - would recommend My first time here - great overall experience, was treated with courtesy and a desire to please throughout. Sales associate Michael McShane was earnes My first time here - great overall experience, was treated with courtesy and a desire to please throughout. Sales associate Michael McShane was earnest, forthright and dedicated to ensuring I had a stellar experience with them. After I secured a lease on Saturday, Michael worked to ensure all documentation was processed efficiently despite issues with my insurance company. He even stayed late to ensure my car was given plates, inspection so that I could drive it away Monday, although I would have understood if I had to wait an extra day. Clearly dedicated to customer service. Highly recommend! More