Nucar Hyundai of Norwood

Don't waste your time...they have no respect for your time Made the mistake of returning to Clay Hyundai a second time in 2015. My first visit in the cold February winter ended with the test drive car running Made the mistake of returning to Clay Hyundai a second time in 2015. My first visit in the cold February winter ended with the test drive car running out of gas about 1 1/2 miles from the dealership - even after mentioning to the salesman that all of the warning lights were going off telling me I had no gas. I drove a Santa Fe Sport as we had just been hit by another snowstorm and it was going to take a while to get out the car that I actually wanted - the Santa Fe (non-sport) Limited Edition. Fast forward to July and I was still interested in looking at a Santa Fe. I visited the Clay website, found a vehicle I was interested in and clicked on "Drive Me Today." About 2 minutes later, I received a call from Laurie at Clay telling me that she would have the car ready and someone would give me a product demo and a test drive, since during my first visit, I didn't drive the model I was actually interested in. I explained to Laurie that I was on a schedule and would only have about 45 minutes to a hour to spend at the dealership. She assured me that they would be ready and waiting for me. Shortly after talking with her (about 30 minutes) I arrived at the dealership. Yes, they were expecting me - had my name - but had no idea what car I was interested in (even though I specified an exact model/VIN on their website) and presumed that I actually had no interest in driving the car, but instead wanted to buy the car right then. I really don't understand the point of having all of this functionality and outreach from the dealership if they don't do anything useful with it. I've got plenty of things to do with my time, and if they have no respect for the research and outreach I put into arranging an appointment, then it's clear they are not a company I would want to do business with. I would suggest they cross-shop places like Boch Honda, Prime Toyota, and Prime Honda to understand what true customer service is like. In shopping, I've dealt with all of these dealerships, who all have been very professional and prepared. I've even visited Clay Nissan (and purchased from them long ago) where the experience was professional, not haphazard. More

They made it right! Arthur and DJ gave my daughter a good deal on a Sonata Limited Ultimate. I then referred my sister to buy a Santa Fe. At first she was promised a pric Arthur and DJ gave my daughter a good deal on a Sonata Limited Ultimate. I then referred my sister to buy a Santa Fe. At first she was promised a price and then it changed but Scott Clay saved the day. He is a man of integrity and keeps his promises. I will am very thankful. More

Outstanding Dealership, Phenomenal Service Department We have been buying Hyundais and having them serviced at Clay Hyundai for 15 years and think that they are a terrific dealership. The service departme We have been buying Hyundais and having them serviced at Clay Hyundai for 15 years and think that they are a terrific dealership. The service department, in particular, is the best that I have ever dealt with anywhere. Particular kudos to David Hernandez, his brother Edwin Hernandez, Tony Mudanca, Arnie Petrosky and Chris Conley. They are all very personable, totally professional, knowledgeable, prompt and very attentive to making sure that the job is done correctly and well. Communication is outstanding. I recommend Clay without hesitation and commend the four individuals mentioned above as stand-outs in the organization - David, Chris and Tony who are in the Hyundai area, and Edwin and Arnie who were in that area in the past and now work in other parts of the Clay dealership. David Hernandez is the rep we go to as a general rule and he is totally outstanding. More

service experience_updates Purchased my Sonata here. 3months later, brand new car, have to come in for service. Engine check light on and gear won't shift when accelerating to 5 Purchased my Sonata here. 3months later, brand new car, have to come in for service. Engine check light on and gear won't shift when accelerating to 55mph. it is very dangerous on highway ramp. The car was at clay service department for 5 days and I have been told that it is safe to drive. The moment I started the car, the same problem occurred. I went back and a service consultant told me that there is nothing they can do and it is safe to drive. Really?! That service consultant really sounds like a government official. Took my car home and called next morning. This time, Mrs Chris Ames handled my request . He arranged a rental car for me while the car is waiting for parts(one week). I am thankful that someone like Chris understands my frustration and willing to help. I would recommend Clay service, if all service consultants act like Chris. More

Manager fights with you Had a really nice sales associate, Alex, who like all salesman try working with you. I recommend him completely, but the manager that was brought over Had a really nice sales associate, Alex, who like all salesman try working with you. I recommend him completely, but the manager that was brought over to finalize things was a man named Gary and ruined my experience over there. He started saying things like how I am uneducated in what I was doing and them fought with me about not wanting to continue with them. Kept trying to say that I wasn't interested anymore after I heard the "final" offer. Tried walking away and he was intent on trying to get a point across but I just wanted to leave at that point. He lost Alex a sale and my future business with them as well and friends and family since I will be telling them about this. Horrible person to do business with. More

Friendly and fair service! Customer service was impeccable. I did not feel pressured to buy during my visit. The salesman made sure the vehicle I purchased was fully inspected Customer service was impeccable. I did not feel pressured to buy during my visit. The salesman made sure the vehicle I purchased was fully inspected and safe to drive off with. I highly recommend Clay to anyone looking to purchase a vehicle from seemingly honest salesmen with friendly service. More

Amazing Dealership!!! I have been to many dealerships and this is the first time that I was treated like I should have been, or even better. All of the employees that I dea I have been to many dealerships and this is the first time that I was treated like I should have been, or even better. All of the employees that I dealt with we're great. They all made me feel welcome and like I was their friend. This place knows what customer service means. Other dealers should take a note. No high pressure! They all seemed to genuinely care about what is best for me all the way around and even gave me a better price and a better trade than the store in Raynham. They even went out and got me the exact color I wanted even though it wasn't on the lot. They also let me take the new car to go show my wife 30 minutes away. No haggle no hassle and no back and fourth with the manager. Lou was my salesman and he is just a great person. DJ the sales manager even helped me complete my paperwork because there was already someone doing paperwork with Sosa the business manager. All the way around this place is aces! My hat is off to The Clay family for their amazing customer service! I love my Elantra! Everyone was so helpful, even the other salesman that wash my car for Free anytime I drive by. I used to manage a restaurant and I wish I had their happy and friendly staff. I love my Clay Hyundai!!!! More

Sante Fe We did our research before going, so we already knew what we were looking for, but Eddie did a great job showing us the vehicle and going over everyth We did our research before going, so we already knew what we were looking for, but Eddie did a great job showing us the vehicle and going over everything in it. Had to go back a few days later for some paperwork and he was more than helpful at going over any questions I had about the vehicle. Great people to work with! More

My Emergency Trip to Clay Hyundai I was driving on Route 1, Norwood, today when I noticed my 2010 Hyundai Accent was "bucking". I immediately drove back to Clay Hyundai (who have alw I was driving on Route 1, Norwood, today when I noticed my 2010 Hyundai Accent was "bucking". I immediately drove back to Clay Hyundai (who have always done a great job with the car) and spoke with David Hernandez. He had a technician look at the car and reported back about the findings. In spite of the fact that it was a Friday afternoon and I had no appointment the problem was corrected in less than an hour and a half! Mr. Hernandez was very personable and professional and explained what the trouble was and how the car was repaired. I am always pleased with my trips to Clay Hyundai and will continue to have my car work done there. More

Paul Shamon - Sales It was a pleasure to work with Paul Shamon to find just the right vehicle for us. He was able to get us a great price and the exact color we hoped It was a pleasure to work with Paul Shamon to find just the right vehicle for us. He was able to get us a great price and the exact color we hoped for. The only reason we didn't give all 5's was that there was a bit of miscomunication, Frank and DJ stepped in to help the transaction close smoothly. I would recommend this dealership, this salesman, and the Santa Fe SUV, we love our new car! Bill and Bernadette East Bridgewater MA More