Nucar Hyundai of Norwood

On Monday, 4/8/13, I stopped into service department to get a lubrication and was told there could be a 2 hour wait. I asked to schedule an appointment for next day and David scheduled Tuesday, 4/9/13 at get a lubrication and was told there could be a 2 hour wait. I asked to schedule an appointment for next day and David scheduled Tuesday, 4/9/13 at 11:15 AM. I arrived a couple of minutes early, was written up and then had to wait for over 1 hour for the car to first be taken and then over 45 additional minutes until finished. I was told that there were several customers ahead of me and was told they had to take walk-in customers as they come in. This defeats the purpose of setting an appointment to accomodate a customer for service at a convenient time for the customer and to eliminate long delays. I have bought 1 Azera and leased another Sonata from Clay and have had them both serviced at Clay and have never had a problem in the past with being serviced when I have had a scheduled appointment or drive in service. With drive in service I was always told there would be a wait and decided if that wait was acceptable or not. If not I would then schedule an appointment. Due to the delay, I had to reschedule a meeting I had because of the almost 2 hour wait to get my car serviced. Because I persisted in asking Joie when my car would be ready, she and David initially reduced my charge by 50% and I then asked why they had not applied a $5 coupon to further reduce my cost. I was told that my 50% reduction was in excess of that coupon. They then agreed to "no charge" for the service. This was the first unpleasant experience I have had at Clay and hope this will not and should not happen again. I have recommended Clay to friends who have checked your dealership and at least one of them leased a car from Clay. Roy Klein More

Unfortunately a group of us stopped by Clay Hyundai to test drive a car last Saturday. I was up front with the salesman in saying that I had taken down my list of new cars to purchase from 7 to 3 and was test drive a car last Saturday. I was up front with the salesman in saying that I had taken down my list of new cars to purchase from 7 to 3 and was trying to test drive those three cars today. When I had told the salesman that I wanted to drive the cars and would make a decision after I was asked to wait because someone else had taken the car on a test drive. We politely waited and saw the group return with the car. Our salesman decided to start working with another group and we were told that another person would be taking us out on the test drive in about 10 minutes. We politely waited for another 30 minutes with no one even batting an eyelash at us. Finally, we had just decided to give up and leave. The total time for this process was 1 hour and 45 minutes. To get nothing accomplished... Very frustrating and it is a good thing that the other Clay Dealerships are much more attentive to their customer's needs. More

A month ago, I had started my search for a new car after my lease was up. I originally had a 2011 Civic, but when I first got that car I was torn up between the Elantra and that. So finally, after two years my lease was up. I originally had a 2011 Civic, but when I first got that car I was torn up between the Elantra and that. So finally, after two years, I revisited the Elantra and fell in love with it, thanks to Brian Toczko! All he said was "This is YOUR car!" and so it now is...Excellent sale on his part, and he's a fantastic person. Thanks! More

I highly recommend that you get your next car from Clay Hyundai. I was greeted by the simply amazing and super-courteous Patricia Smith. She patiently listened to what I needed in a car and helped me fin Hyundai. I was greeted by the simply amazing and super-courteous Patricia Smith. She patiently listened to what I needed in a car and helped me find wheels that are just right. I love my 2012 Chevy Captiva! It’s a dream come true: cool color, low mileage, great price and it looks like new. Plus, it still has that new car smell! More

This past weekend my boyfriend and I were out shopping for a new SUV. We were helped by Enzo, who was one of the nicest, friendliest and non pushy salesman we've ever met. This was probably our 3rd plac for a new SUV. We were helped by Enzo, who was one of the nicest, friendliest and non pushy salesman we've ever met. This was probably our 3rd place we went to, and we were surprised to meet a salesman who was not only very knowledgeable but who didn't brush us off when we said we were just looking. Overall it was a great experience, we went from just looking, to possibly going back this weekend to purchase the Santa Fe he showed us! More

Alfred is an excellent sales associate, and very easy to do business with. I will definately buy my next car from him. He made the process very simple and quick. do business with. I will definately buy my next car from him. He made the process very simple and quick. More

I would recommend this dealership to family and friends, Dave Hernandez was very helpful and knowledgeable of the needs to my auto requested, he was also funny made me and my husband laugh (being an early m Dave Hernandez was very helpful and knowledgeable of the needs to my auto requested, he was also funny made me and my husband laugh (being an early morning). Ms. Peaks More

I just leased a new 2013 Sonata at Clay Hyundai in Norwood! My experience was excellent and I was very happy when I left with my new car. Patricia S. was very helpful and informative throughout my tim Norwood! My experience was excellent and I was very happy when I left with my new car. Patricia S. was very helpful and informative throughout my time at Clay. I would recommend her to any of my friends and family. More

My wife and I went into Clay Hyundai not expecting to buy a car. We were just shopping around for one for our daughter who is going off to college soon. As we entered Clay we were greeted by Enzo. He was a car. We were just shopping around for one for our daughter who is going off to college soon. As we entered Clay we were greeted by Enzo. He was very knowledgeable about the cars, and treated us more like family than strangers. His knowledge amazed us and his friendliness was what actually sold us. Enzo walked us around the lot a few times letting us know that he was going to find the right car for our daughter. My wife had told him we needed a "wow factor". He showed us many cars and we finally settled on an Elantra. Through out the whole ordeal he was never impatient, never pressured us to buy, got us coffee and water and made the day go by very quickly. He listened to what we were looking for and delivered it. Our daughter is extremely happy with her first car, and we are extremely happy to have met Enzo. My wife and I are definitely going to refer our friends to him! More

Brian Toczko is a fantastic sales consultant and I would recommend him highly (with his team) to help you purchase your next vehicle! A no-pressure, knowlegeable, polite, friendly and helpful attitude from recommend him highly (with his team) to help you purchase your next vehicle! A no-pressure, knowlegeable, polite, friendly and helpful attitude from Brian made the day of purchase and beyond perfect. More