Nucar Hyundai of Norwood

My wife and I bought a new Elantra and we couldn't be more Happy. Our sales guy Wassim Kafal was great. He explained the car thouroughly to us and got us a great deal. I will recommend all freinds and ot more Happy. Our sales guy Wassim Kafal was great. He explained the car thouroughly to us and got us a great deal. I will recommend all freinds and other buyers to seek Wassim out if you are looking for a car. My wife went in telling me we were not buying a car that day but she was very impressed with the car, the deal and Wassim and now we are new car owners. Thank You More

I recently bought a new Hyundai Elantra. My saleswoman, Patricia Smith, did an outstanding job. Patricia thoroughly explained everything, and was in touch with me by both phone and email. She was very fr Patricia Smith, did an outstanding job. Patricia thoroughly explained everything, and was in touch with me by both phone and email. She was very friendly, and got me a good deal. Her main goal was to get me into a car that was perfect for me. My experience was pleasant, and I would highly recommend her to my friends and family. I love my new Hyundai! Thank you, Patricia! More

I worked with Alfred (sales consultant) and Chris Cox (sales manager). They were professional, easy to deal with and put me in the car I wanted at the right price (2013 Elantra). No gimmicky sales tricks (sales manager). They were professional, easy to deal with and put me in the car I wanted at the right price (2013 Elantra). No gimmicky sales tricks... I recommend Clay and the team for anyone looking to buy a new or used automobile. More

Dealership was in the last phase of construction but they made you feel comfortable. People were very friendly and not intimidating. I did not do the actual deal with the person I met with originally but s made you feel comfortable. People were very friendly and not intimidating. I did not do the actual deal with the person I met with originally but she was very good about coming back on board and taking me the rest of the way. More

I recently purchased a used Hyundai Sonata from Clay. I dealt with Patricia Smith (Sales Consultant) and Chris Cox (Sales & Leasing Consultant) in negotiating which care to buy, discussing price, and expre dealt with Patricia Smith (Sales Consultant) and Chris Cox (Sales & Leasing Consultant) in negotiating which care to buy, discussing price, and expressing my concerns about the vehicle I ultimately chose to buy. Patricia was wonderful, professional, and handled matters with the utmost respect for the customer. She is truly a great asset to the sales team at Clay. Chris Cox was very helpful also in ensuring that all my needs as the customer were met from start to finish. I will return in the future. More

I had a great experience with Clay Hyundai in Norwood, Ma. I worked with Patricia Smith throughout the process and she was such a nice person! Patricia was very helpful and knowledgeable. I felt that s Ma. I worked with Patricia Smith throughout the process and she was such a nice person! Patricia was very helpful and knowledgeable. I felt that she was very honest and accommodating which put my mind at ease while making this purchase. I bought a 2012 Hyundai Elantra and I love it! My mother bought a brand new Sonata about a year and a half ago from this dealership and had a great experience as well. I would definitely recommend the Clay Dealerships to anybody that was interesting in buying a new or used car. More

Mr.Rain is a very nice sales person and he gave us good price for the Elantra. He was always able to find way to meet our expectation and we really appreciate his service. price for the Elantra. He was always able to find way to meet our expectation and we really appreciate his service. More

My entire experience from smart to finish was stress free and smooth. We got a good price for our trade in and drove off the lot sooner than expected in a brand new Santa Fe. Chris Cox was very helpful and f and smooth. We got a good price for our trade in and drove off the lot sooner than expected in a brand new Santa Fe. Chris Cox was very helpful and friendly when we were trying to figure out the car best suitable (price and comfort) for our family. Every other staff memeber that we saw was just as friendly and knowledgeable as Chris. I would highly recommend Clay for your next car. More

We had a pleasant experience with this dealer and the sales man. They are friendly, patient and efficient in the whole process. Both my husband and I really like our new car and the warranty that comes w sales man. They are friendly, patient and efficient in the whole process. Both my husband and I really like our new car and the warranty that comes with it. I would recommend this dealer and the car we bought (Hyandai elantra) to my friends. More

Read the whole story, the horror's at the end: I Read the whole story, the horror's at the end: I searched around the internet, wanting specifically a 2012 Elantra Touring SE, and Clay Hyundai wa Read the whole story, the horror's at the end: I searched around the internet, wanting specifically a 2012 Elantra Touring SE, and Clay Hyundai was the closest dealership that had one in inventory, so my friend and I ventured forth on Saturday morning. We arrived at the dealership at approximately 11:30 AM. I had already sought an auto loan with Capital One, afraid that I didn't have a high enough credit score to qualify for a good APR at dealerships - it's a bit over 700 - so, I was going to use this loan as a bargaining point, to see if I could get lower rates. If not, then fine, I was okay with the 5.5% at Capital One. Anyway, we're at the dealership, and we ask to speak with the internet Sales Rep, whom I've been emailing regarding the Touring SE--Anne-Marie. She's lovely and nice, and so we think this is going to be a good experience, especially after she hands us over to our sales person Frank, who takes us for our test drive. Frank was awesome! He was honest, polite, and friendly, and he negotiated with the manager at every point we wished him to, during haggling. Frank was the brightest point of our whole encounter! Read on for the horror. Red Flag #1: The first price Frank came back with, from what we assumed was the sales manager, was ABOVE THE STICKER PRICE of the vehicle--nearly $2,000 more. Red Flag #2: I had to pull up the email from Anne-Marie, the internet Sales Rep, for them to even entertain honoring the Internet price I was quoted. They didn't believe me otherwise. Thank goodness for smart phones. Red Flag #3: Each time I pointed out that I thought the price was too high, Frank would say it's because the price is only lowered by Hyundai's Rebate structure. To get the rebates, you need to qualify for them, so if you don't, you can't get the low price--EVEN IF IT WAS QUOTED TO YOU WITH NO MENTION OF REBATES. (Also, I took a picture of the sticker on the car, and even there, to get to the sticker price, it does not itemize Hyundai Rebates). Red Flag #4: They really didn't want me to use my Capital One financing--they insisted that they could get me a better APR, therefore qualifying me for a $500 Hyundai Rebate that "they would chase down from Hyundai" so they pushed and pushed me to let them try to get me the 1.9%, and when I agreed, Frank came back to me, after talking to what we assumed was the sales manager, and said: We have a deal! This price at 1.9% and shook my hand. Yeah right. If only. No deal. Because as soon as I was finished with wonderful Frank, we met with Sammy Khadka, the Business Manager. He was polite and friendly, at first, but the very second--it was almost amusing how transparent his change in attitude was--that I declined purchasing extra warranties beyond what came with my new Hyundai, he became more blunt, aggressive, and dismissive. My friend and I noticed it, independent of one another. And that 1.9% interest that I had shook on, and made a deal on? Including the price? I wasn't getting approval for, so Sammy had to talk to Hyundai's finance office. In the mean time, he continued to aggressively try to sell us extended warranty packages using insulting, condescending language and statements. While we were waiting on hold with Hyundai's Finance dept., he asked me repeatedly if I would allow my friend who was accompanying me to co-sign on the loan, then there'd be no problem, at all. I flatly refused, immediately. I don't have co-signer horrible credit or salary! After about 45 minutes in his office, he asked us to wait outside so he could assist other customers. And so we did. Finally, he came over and said that Hyundai Finance would need to wait until Monday, because one of their Managers wasn't in to approve the APR rate. Then, he asked again about co-signing, and when I said no for the third time, he SPOKE OVER ME, and asked my friend (WHO IS A CO-WORKER), directly, "How would you feel about co-signing?" This was not his place! And I told him that--also stating that it was insulting, and he told me, "Oh, you don't need to feel insulted, I don't mean it this way." To which I replied, "I know I don't need to feel insulted, but I am insulted." At last, we agreed to leave and wait until Monday to hear the finance decision. In the meantime, I looked up the Yelp reviews and negative reviews here on dealerrater.com, in which Clay Hyundai's true colors are as vivid as vivid can be. And it's all completely true. I was fixated on the car I wanted--not the customer service, so I should have left. Today, I went to Rt. 2 Hyundai and purchased a vehicle for $1,000 less than what I was getting it from Clay Hyundai and NOT ONCE WERE REBATES MENTIONED. They not only saw that Capital One was going to give me the best APR (because I don't have a previous auto loan) but they helped me get it directly through the dealership, so it was a faster process than using the blank check Capital One sent to me. The kicker, of course, is that I would have used Capital One at Clay Hyundai, except they were so focused on the rebates that they made me feel that I had to get Hyundai Financing for the best price. And, as it turns out, even had I got Hyundai Financing and their precious $500 rebate, it wouldn't have been the best price. THE REAL HORROR: I called Sammy Khadka at CLAY HYUNDAI today to instruct him to cease all process towards attaining financing and selling me the car, as I bought a car from another dealership, and he got angry with me. Aggressively angry. He was yelling at me into the phone, and he said that it's finished, that I couldn't cancel the sale, and then he said that I had left a deposit. I'd done no such thing, nor had I signed anything committing me to purchasing a car. I told him that he was rude and he continued to yell at me. I hung up. THEN HE CALLED BACK to ask what he could do to close the sale, and I said, he couldn't, that I was finished with the dealership, and then he started yelling at me again, telling me that he spent hours of his time with me and was going to get paid for that. He threatened to sue me, to take me to court, and stated that he didn't care if he lost his job, that he was pissed. He was literally yelling and swearing at me over the phone. I hung up and called the dealership back and asked the receptionist if I could speak to Sammy Khadka's immediate supervisor. The receptionist said yes and transferred me, and guess who was on the line? Sammy, and when I asked, "Is this Sammy's Supervisor?" He answered, "Yes." And then I said, "Is this Sammy" and he replied, "Yes, who is this?" BUYER BEWARE. Any dealership that hires Sammy Khadka as their closer embraces dishonesty, aggressiveness, and unprofessionalism as core values. You're just money to them, and if you walk away, because of how they treat you, you'll be who they blame for their loss sale. More