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Nucar Nissan of Allentown

Allentown, PA

4.7
5,143 Reviews

1648 Plaza Lane

Allentown, PA

18104

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Showing 5,143 reviews

November 12, 2022

I had very very bad customer service at the collision center at rothrock in Allentown pa! Poor service and everyone who works there is not nice! I called the manager there left him a message never cal More

by trany1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Stecker, Patrick Jeffers
Nov 22, 2022 -

Nucar Nissan of Allentown responded

Hello, we are saddened to hear that you were disappointed with our customer service, as we try to provide the best possible experience too all of our customers. We would love to speak with you, and try to gain your confidence back in our business. If you are willing, please call our General Manager, Ron Carl, at 484-223-0554. Thank you.

November 11, 2022

Great experience, salesman was very helpful and love my new Jeep, will definitely be back for service and future vehicles More

by matt.bauer3182
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Baret
Nov 11, 2022 -

Nucar Nissan of Allentown responded

We are thrilled to hear your buying experience with us was nothing shy of great! We hope you love your vehicle!

November 11, 2022

Very friendly professional staff Did well with my recall service appointment and while there helped with replacement of lights burned out on my suv More

by BEARSKIE008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone McErlean
Nov 14, 2022 -

Nucar Nissan of Allentown responded

Thank you for your review! We are happy to hear our team at Rothrock Motors was able to provide you excellent service! Have a great day!

November 10, 2022

They called me with updates, They did a good job with repairing it like new. More

by bzebe32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Oswald
Nov 11, 2022 -

Nucar Nissan of Allentown responded

Thanks for sharing your review! We are happy to hear that you had a pleasant experience! Please let us know if there's anything else we can do for you!

November 10, 2022

Both the finance and sales teams are professional and courteous. But I do think that dealerships in general can be more transparent regarding financing and extended warranties. More

by TDSHAUL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aroldo Rodas
Nov 11, 2022 -

Nucar Nissan of Allentown responded

We are happy to hear your visit with us was great! We hope you enjoy your new vehicle and look forward to working with you again in the future!

November 09, 2022

Honestly one of the best car purchases I had , Wes did a great job with my questions More

by afghanistanvet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Maxwell
Nov 09, 2022 -

Nucar Nissan of Allentown responded

We are so happy that you had a wonderful buying experience at our dealership. Don't hesitate to reach out to us if you ever need anything auto related! Take care!

November 09, 2022

The sales was very he helped me with my suv and it was a car they don’t sell. More

by g.nemeh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DAN FINE
Nov 10, 2022 -

Nucar Nissan of Allentown responded

Thanks for letting us know about your experience! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed your visit. Thank you for your business and we hope to take care of any of your future car needs!

November 09, 2022

Took my Jeep 4xe for my first oil change and tire rotation the service was friendly but specifically I asked for my spare tire to be rotated so they would wear evenly and it was not done they did say More

by NINERS_16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Sessanta
Nov 10, 2022 -

Nucar Nissan of Allentown responded

We appreciate your review. We are sorry to hear that your visit was less than perfect as customer satisfaction is a top priority for us here at Rothrock. We hope to see you again in the future in hopes that we can give you that 5 Star visit!

November 09, 2022

Excellent adviser staff Simone always takes exemplary care of me in my vehicle .and mechanics do great work. always a pleasant experience when I visit Rothrock, Nissan of Allentown, PA More

by PA Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone McErlean, Greg David, Monte Loch, Jarred Stirk, Patrick Jeffers, Charlene Kratzer
Nov 10, 2022 -

Nucar Nissan of Allentown responded

Thank you for the perfect review! We very much appreciate the positive feedback from customers like you. We will continue to serve you with this high standard in the future! Come to see us again at Rothrock Nissan!

November 09, 2022

Been going there for years very knowledgeable service writers good customer service they attend to your needs More

by tony_jabbour57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simone McErlean, Patrick Jeffers, Charlene Kratzer, Chelsea Norton, Mario Sessanta
Nov 10, 2022 -

Nucar Nissan of Allentown responded

We appreciate the kind words! Feel free to stop back in if there's ever anything else you need from us!

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