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Nucar Nissan of Allentown

Allentown, PA

4.7
5,143 Reviews

1648 Plaza Lane

Allentown, PA

18104

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Showing 5,143 reviews

February 16, 2022

The service department was great! Mario kept me up to date on all aspects of the diagnosis and repairs, and everything was done in a timely manner. More

by bendrew81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Sessanta
Feb 21, 2022 -

Nucar Nissan of Allentown responded

That's what we like to hear! Thank you for taking the time to let us know how we're doing. We are proud to be entrusted with your service and look forward to seeing you again for your future service needs.

February 16, 2022

The staff was pleasant and easy to work with. The gentleman I worked with was very helpful and knowledgeable. More

by Ariellisko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spence Moran
Feb 21, 2022 -

Nucar Nissan of Allentown responded

Thank you for the kind words! We're glad to hear that our team helped make your sales experience such a great one. Thank you for choosing Rothrock. Please come see us again soon!

February 15, 2022

Great customer service! Spence was super helpful, and the process was fairly easy. I would recommend Rothrock. More

by graham88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spence Moran
Feb 16, 2022 -

Nucar Nissan of Allentown responded

We appreciate the recommendation! We always love to hear when our customers had a great experience. We hope to work with you again in the future!

February 14, 2022

Dan was very kind and answered any questions I had very quickly throughout the whole process. More

by Maryfran98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAN FINE
Feb 15, 2022 -

Nucar Nissan of Allentown responded

Thanks for taking the time to let us know how we are doing! We appreciate the kind words about Dan. Please come back and see us for any of your future car needs!

February 14, 2022

This place is horrible to deal with. ..after our bad experience when we got the car ( see my other review) now I'm trying to get service scheduled for it and its not any better...I cannot More

by vinte23
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Simone McErlean, Charlene Kratzer, Chelsea Norton
Feb 16, 2022 -

Nucar Nissan of Allentown responded

Hi there – we appreciate you for taking the time to leave us a review. We are saddened to hear that your experience hasn’t been great. Here at Rothrock Motor Sales, we strive for an excellent customer experience. With that said, we would like to learn more about your experience, so we may work together to find an appropriate resolution. Please feel free to reach out to our General Manager, Ron Carl, at 484-223-0554.

Feb 22, 2022 -

vinte23 responded

FYI...that "free" inspection that I mentioned is not really free...they give you a free state inspection, but they charge $50 for the emission part...I do not think I need to mention this at this point, but I will not go to this place ever again.

February 13, 2022

Very good service. Prompt. They knew what they were doing. Got a complimentary wash after they were done. More

by LYNN504
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colleen Durkee
Feb 15, 2022 -

Nucar Nissan of Allentown responded

Thank you for your positive comments about our service team! At Rothrock Motor Sales, we strive to provide an outstanding customer experience. We appreciate your support.

February 12, 2022

Great service at reasonable cost. Honest diagnosis.Service time could be improved. Overall good experience though. More

by Shrirang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Jeffers
Feb 14, 2022 -

Nucar Nissan of Allentown responded

Thank you for taking the time to leave a review. We are sorry to hear your visit took longer than expected. Without reviews like yours, we wouldn’t be able to identify where our dealership could use improvements. If you would like to discuss this further, feel free to reach out to our General Manager, Ron Carl, at 484-223-0554 at your earliest convenience. Thank you again and we look forward to hearing from you.

February 12, 2022

They did an awesome job with my oil change. And also did courtesy wash for my truck. The service was very good 👍. More

by PUNO1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coleen. Mark. Did a good job
Feb 15, 2022 -

Nucar Nissan of Allentown responded

This is what we strive for! Thank you for taking the time to share your experience. We value your business and look forward to seeing you on your next visit! Take care.

February 12, 2022

Timely, friendly service. Car was a nice extra touch. Worth the trip to Rothrock . Thanks More

by CROUSE20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Sessanta
Feb 15, 2022 -

Nucar Nissan of Allentown responded

Thank you for your positive comments! We appreciate your business. Please let us know how we can continue to help with your car and service needs!

February 11, 2022

The staff was friendly and the waiting area was clean. I was not attended to very quickly and the staff didn't give me an idea about how long my service would take. More

by klem314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Jeffers
Feb 14, 2022 -

Nucar Nissan of Allentown responded

Hi there – thank you for taking the time to let us know how we did. While we’re happy to hear you found our team to be friendly, it is unfortunate to hear you weren’t completely satisfied after leaving our dealership. Our team strives to keep every customer informed during their visit, so we apologize we missed that goal while assisting you. If you would like to discuss this further, feel free to reach out to our General Manager, Ron Carl, at 484-223-0554 at your convenience. Thank you.

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