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Nucar Nissan of Allentown

Allentown, PA

4.7
5,143 Reviews

1648 Plaza Lane

Allentown, PA

18104

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Showing 5,143 reviews

September 12, 2021

Rothrock always takes good care of my vehicle. Last visit I went in for an oil change. They called and said the inspection could be done on this visit to save me making another trip. I appreciate tho More

by Digkennedy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Loch
Sep 14, 2021 -

Nucar Nissan of Allentown responded

Thank you for leaving us feedback! We're glad to hear that we were efficient for you. Don't hesitate to reach out if you need anything else from us. We look forward to your next visit! Take care!

September 11, 2021

I think it was great the saleRep specialist Garrett Gouger was great I brought a car in for service and ended up purchasing a new kicks car More

by BEDO.Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrrett Gouger
Sep 14, 2021 -

Nucar Nissan of Allentown responded

Thank you for the positive review! We're pleased to hear Garrett was able to make your experience enjoyable. We hope to see you again soon and congratulations on the new car!

September 11, 2021

Best customer service ever!!! We will drive an hour to come to Rothrock to purchase all our vehicles. Tony rocks!!!! From the time we got there , everything was handled perfect. More

by Lisamaria38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Finance guy was extremely helpful and kind!! I forget his name!, Tony Jabbour
Sep 14, 2021 -

Nucar Nissan of Allentown responded

Thank you for the great feedback! We appreciate you taking the time to leave a review and let us know how Tony took great care of you. We hope to see you again in the future!

September 10, 2021

Thank you for getting my car done in time . Charlene was not very helpful with thinking I could get it in time. But was great timing. Appreciate it. More

by beachtime13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other service advisor .. did not catch name has a beard and very nice .. he called and said car was done and very nice man , Charlene Kratzer, Chelsea Norton
Sep 14, 2021 -

Nucar Nissan of Allentown responded

We're glad that we were able to get your car serviced in a timely manner. Your satisfaction is very important to us. We sincerely appreciate your business and hope to make your next visit even more enjoyable! Take care!

September 10, 2021

Third car purchased from Rothrock came home today - this time a Nissan! I could not be happier with the experience we had. The entire staff was understanding and attentive throughout the visit - shout-outs More

by Joseph.Lawley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Bencivengo, Mo, Ian, Nate Marinelli
Sep 14, 2021 -

Nucar Nissan of Allentown responded

Thank you for highlighting some of our team that was able to make your visit such a great experience! Your satisfaction is very important to us, so we're happy to hear we exceeded your expectations. We do hope we can be of assistance in the future. Congratulations on the new Nissan. Until next time, take care!

September 09, 2021

I had no problem with the sales staff. But going to you my car which had been previously serviced with a wheel alignment new struts, rotors and premium brake pads ran Great!! On my return from Rothrock the More

by pcn90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAN FINE
Sep 09, 2021 -

Nucar Nissan of Allentown responded

While we are glad to hear that you enjoyed a good experience with sales, we are disappointed to hear that you are experiencing issues with your vehicle. We’d like to speak with you further regarding your experience so that we may find a resolution. Please reach out to our General Manager, Ron Carl, at 484-223-0554 at your convenience so that we may discuss your visit in greater detail. Thank you for your business with us, and we look forward to speaking soon.

September 09, 2021

The entire purchase process was extremely easy and well coordinated from sales to financing. I will absolutely return for future vehicles if it’s an option. More

by bsghelio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spence Moran, Steve Bennett, Anthony Karb
Sep 14, 2021 -

Nucar Nissan of Allentown responded

Thank you for letting us know how your sales experience went. We look forward to working with you again when you're in the market for another vehicle!

September 09, 2021

They charge me a lot for the inspection it’s supposed to be free last time charge me less than 30 and now 45 Pore communication More

by RDALIA38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Sessanta
Sep 13, 2021 -

Nucar Nissan of Allentown responded

We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We appreciate your continued business with us, and look forward to the opportunity to serve you in the future. If you would like to discuss your visit in further detail, please feel free to contact our General Manager, Ron Carl, at 484-223-0554. Thank you for sharing your comments with us. Take care.

September 09, 2021

This dealership over the years told me that they will check my brake fluid and advise me if it needs to be changed despite that it says it should be changed every 10,000 miles, which I think is ridiculou More

by morena1383
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Simone McErlean, Charlene Kratzer
Sep 13, 2021 -

Nucar Nissan of Allentown responded

Thank you for taking the time to share your experience. It is disappointing to hear that you left us feeling less than 100% satisfied with your visit. Customer service is a top priority for us at Rothrock and because of that, we will use your honest feedback to make improvements in our operations. We value your business with us and look forward to the opportunity to take care of you in the future. If you have any further comments or questions, please don’t hesitate to reach out to our General Manager, Ron Carl, at 484-223-0554. Thank you and take care.

September 09, 2021

I have purchased and leased 4 cars from this dealership. Excellent service and sales ! They make the process so easy, and I always recommend Rothrock to my friends! More

by PEGMARSH44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Jeffers
Sep 14, 2021 -

Nucar Nissan of Allentown responded

Thank you for your continued loyalty to choose us for your latest vehicles. We're happy to hear that service went just as well as your sales experiences. We look forward to many more years with you.

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