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Nucar Nissan of Allentown

Allentown, PA

4.7
5,143 Reviews

1648 Plaza Lane

Allentown, PA

18104

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Showing 5,143 reviews

August 13, 2021

My family have been Rothrock customers since the 1970's in Fullerton. My mechanic, Patrick Sellers is the best. He's fast, friendly and efficient. My inspection was done promptly and properly. I'm a Rothro More

by John W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Sellers
Aug 17, 2021 -

Nucar Nissan of Allentown responded

We truly appreciate your continued loyalty, John. It is so great to hear that you've enjoyed your experiences over the years. As always, don't hesitate to let us know if anything else comes up. See you soon!

August 12, 2021

Had my car in twice in the past week. My check engine light is on again 1 day after picking it up. Trying to call to schedule an appointment and no return call. More

by ChristieA
Recommend Dealer
No
Employees Worked With
Simone McErlean
Aug 13, 2021 -

Nucar Nissan of Allentown responded

Christie, thank you for sharing your thoughts about your experience in our service department. We strive to ensure every vehicle is better off after visiting our service drive, and we’re sorry to know your engine light came back on. We’d be happy to work with you to resolve any lingering issues and we encourage you to call Ron Carl, our General Manager, at 484-223-0554 or our Service Manager, Patrick Jeffers, at 484-223-0571. Thank you.

August 12, 2021

Purchased my new Jeep there. Brendon was great to deal with. Also, Drive drive service is amazing too. Night drop off is a nice idea too. More

by patrickdevlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Kelly, Simone McErlean
Aug 13, 2021 -

Nucar Nissan of Allentown responded

We're so happy our team could exceed your expectations! Thank you for choosing Rothrock Motor Sales and for taking the time to leave us this great review. See you next time!

August 12, 2021

Getting my vehicle serviced was easy, the wait was pretty long but there were 13 people in front of me and I was made aware of that. More

by Ana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Jeffers
Aug 13, 2021 -

Nucar Nissan of Allentown responded

We're pleased to know our team kept you up to date throughout your time with us and could take care of your vehicle. Thank you for trusting us with your service needs and for sharing your thoughts! Let us know if there is anything else we can do to help!

August 12, 2021

It’s a scam! You test a vehicle, you say yes to it, sign all the paper work. Then you’re hit with the “I’m sorry there’s been a mix up”. You’ve actually just purchased the same vehicle, same year…just not a More

by Lisa
Recommend Dealer
No
Employees Worked With
DAN FINE
Aug 12, 2021 -

Lisa responded

Extremely disappointed!!!!

Aug 13, 2021 -

Nucar Nissan of Allentown responded

Lisa, we are disappointed to know you are dissatisfied with how your recent purchasing experience was handled by our team. Integrity is very important to us and we never would intentionally mislead you. We would like to speak with you about this further and we encourage you to call our General Manager, Ron Carl, at 484-223-0554. Thank you and we look forward to discussing this.

August 11, 2021

Surpassed expectations. Very friendly. Knowledgeable and willing to spend the necessary time to make sure that my experience was one I would remember and recommend More

by ejm1983
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Aug 11, 2021 -

Nucar Nissan of Allentown responded

We appreciate your review! It's fantastic to hear that our team made sure you enjoyed a pleasant car buying experience. Our goal at Rothrock is to make sure all of our guests leave us feeling satisfied and we are so happy to hear we surpassed your expectations. Congratulations on your new vehicle, we wish you many miles of safe and happy driving. Please let us know if there is anything else we can do for you!

August 11, 2021

wasn't there long fixed window but i have to come back fri the rubber trim gets pinched behind window that needs to get fixed More

by OZZY71BEARS
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Jeffers, Charlene Kratzer
Aug 12, 2021 -

Nucar Nissan of Allentown responded

Thank you for the 5-star review. We're happy to hear we helped you with your window during your recent visit. We look forward to helping you with the rubber trim and please let us know if there is anything else we can assist you with!

August 11, 2021

It was a nice and easy experience Eric is Wonderful and super friendly!!. I had a bit of an issue with my car but they were Super involved and i had nothing to worry about. Patrick the manger is amazing ga More

by Vicky B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric in the service sept., Monte Loch, Patrick Jeffers
Aug 12, 2021 -

Nucar Nissan of Allentown responded

Thank you, Vicky, for such kind words about your time with our service team. We're happy to hear that Eric helped you with the issues you were facing with your car. We look forward to working with you again and please give us a call if you have any further questions!

August 11, 2021

Called about recall for engine module update and said i already had fan done on my 2016 jeep renegade which i paid out of pocket. Sent my gf and they made her sit there for 3 hrs changes the fan and now my More

by JOSEPH.REPPERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Sessanta
Aug 12, 2021 -

Nucar Nissan of Allentown responded

We appreciate you letting us know about your service experience, Joseph. It is very disappointing to hear that your time with us left you feeling dissatisfied. We understand your frustration with the issues with your Renegade. We would like to speak with you in further detail about this so that we can hopefully find a resolution and make things right. At your convenience, please reach out to Ron Carl, General Manager, at 484-223-0554. Thank you, again, for bringing this to our attention, and we look forward to speaking with you soon.

August 11, 2021

The service that was provided by David Luna was exceptional! I will recommend David to all of my friends and family who are looking to purchase a vehicle. More

by Amyhess113
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Luna, David Luna
Aug 12, 2021 -

Nucar Nissan of Allentown responded

Thank you for the outstanding review, Amy! We're happy we could be of service to you and look forward to working with you again for any automotive needs.

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