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Nucar Nissan of Allentown

Allentown, PA

4.7
5,143 Reviews

1648 Plaza Lane

Allentown, PA

18104

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Showing 5,143 reviews

August 08, 2021

Great service and extremely helpful friendly staff. I will continue to bring my Jeep there for service. Took care of my vehicle above and beyond. Thank you! More

by linda.winkelbauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Loch, Patrick Jeffers
Aug 10, 2021 -

Nucar Nissan of Allentown responded

We appreciate the kind words, Linda! This is what we strive for here at Rothrock! We endeavor to provide 100% satisfaction to our customers, and we're glad we met your expectations. Thank you for choosing us and we look forward to your return!

August 08, 2021

Asked for tire pressure to be checked. Told it would be checked. I am reasonably sure it wasn’t. Arrived at 7:15 am 8/7 3 vehicles in front of me oil and filter change and tire check wasn’t completed until More

by daveskok
Recommend Dealer
No
Employees Worked With
Patrick Jeffers
Aug 08, 2021 -

daveskok responded

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Aug 09, 2021 -

Nucar Nissan of Allentown responded

We appreciate your honest review. It is disappointing to hear that your service time was longer than expected and you are feeling dissatisfied. We will use your feedback to improve our operations towards our aim of customer satisfaction. We value your business with us and would like the opportunity to show our appreciation. Please reach out to Ron Carl, General Manager, at 484-223-0554 so that we can do just that. Thank you and we look forward to hearing from you.

August 08, 2021

I have to wait more than 40 mins to get my car. Only 1 person to help customers and most of the time I am the only person in that room. When you are told your car will be ready, when the customer get ther More

by ivyaklee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Jeffers
Aug 09, 2021 -

Nucar Nissan of Allentown responded

We appreciate you letting us know about your experience. It is unfortunate to hear that your wait time to pick up your vehicle was longer than you expected. We understand the inconvenience you experienced, and would like to personally apologize and make things right with you. At your convenience, please reach out to Ron Carl, General Manager, at 484-223-0554. Thank you and we look forward to speaking with you soon.

August 08, 2021

They are always so thorough and honest! They go above and beyond to make sure things are done right. I would highly recommend them to anyone. More

by seasonrose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Jeffers
Aug 10, 2021 -

Nucar Nissan of Allentown responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Rothrock. Thank you for your business and we look forward to seeing you back again next time!

August 08, 2021

Tony Jabbour Ian DelongMo Alban Are the best people to Tony Jabbour Ian Delong Mo Alban Are the best people to work with The best people the easiest to work with honest Respectful and they try har More

by Khalilyacoub
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Jabbour
Aug 10, 2021 -

Nucar Nissan of Allentown responded

Thanks for letting us know about your experience! Customer service will always be one of the Rothrock team's highest priorities and it's great to hear how much you enjoyed your visit. Thank you for your business and we hope to take care of any of your future car needs!

August 07, 2021

We scheduled a vehicle viewing for a Friday evening when we could make it (2 hour drive, had it planned out 2 days in advance). Got there and the vehicle was in the shop for a check engine light. Our salesm More

by acy1995
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
DAN FINE
Aug 09, 2021 -

Nucar Nissan of Allentown responded

Thank you for letting us know about your visit with us. It is unfortunate to hear that your interactions with one of our team members missed the mark. We understand your frustration with your sales experience and want to know more about it so that we may improve. Please reach out to Ron Carl, General Manager, at 484-223-0554 at your convenience. We appreciate your consideration of Rothrock Motor Sales and look forward to speaking with you soon.

August 07, 2021

It was very pleasant experience. Tony helped me out so much, he was definitely the highlight of my experience. All staff was extremely helpful and it was the best place to get my first actual vehicle. More

by cristinmariely
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Jabbour
Aug 10, 2021 -

Nucar Nissan of Allentown responded

What an incredible picture! Thank you for giving us 5 stars, Cristin! We think you made an excellent choice, and we thank you again for choosing to work with us at Rothrock. We are always here if you need anything else!

August 06, 2021

Always friendly service providing competent work in mostly always in a timely manner. Like the fact that I can bring my vehicle in for things like oil changes and not need to make an appointment. Ty More

by louannhawk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Sessanta
Aug 10, 2021 -

Nucar Nissan of Allentown responded

We appreciate the kind words! This is what we strive for here at Rothrock Motors! We endeavor to provide 100% satisfaction to our customers, and we're glad we met your expectations. Thank you for choosing us and we look forward to your return!

August 06, 2021

The dealership has friendly staff and pretty decent prices. They are speedy with their services and easy to work with and we will always come back. More

by Crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Services guys
Aug 10, 2021 -

Nucar Nissan of Allentown responded

Crystal, thank you so much for taking the time to leave this review of your recent experience at Rothrock Motors. We're sincerely thankful for not just your patronage, but also your praise. Without customers like you, we wouldn't be able to do what we love. We look forward to working with you again in the future!

August 06, 2021

Great staff. Always helpful. Been going there for 13yrs and have never had an issue. Will continue to do business there. Usually very thorough when I go. More

by tmcleane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett , Nate Marinelli
Aug 10, 2021 -

Nucar Nissan of Allentown responded

This is so great to hear! We are thrilled to hear that the team could do a great job and we look forward to having you back at Rothrock Motors sometime soon!

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