Nucar Nissan of Allentown

Price not honored. I was searching for a good deal on a leftover 2017 Ram 1500. I live over 60 miles from their dealership. So I wanted to make sure the drive would I was searching for a good deal on a leftover 2017 Ram 1500. I live over 60 miles from their dealership. So I wanted to make sure the drive would be worth my time and money. But when I got to the dealership, they would not honor the price I was given by the Internet Sales person. I ended up leaving very angry. I will not make that mistake again. More

Communication is KEY!!! Line of communication was key to a successful purchase. Spense went above and beyond when issues arose during delivery. We’ll deal with Spense again! Line of communication was key to a successful purchase. Spense went above and beyond when issues arose during delivery. We’ll deal with Spense again!! More

Outstanding customer service This is the first time I have purchased a vehicle from Rothrock. I was thoroughly impressed with there efficiency and ability to listen to what I need This is the first time I have purchased a vehicle from Rothrock. I was thoroughly impressed with there efficiency and ability to listen to what I needed. I have purchased over 40 cars in the valley in my life time and my only regret is that I have not purchased more of them with Rothrock. From the minute I started talking to Jose he listened to what I wanted and made it happen. No back and forth he just made it happen the first time. Michael was very helpful in the closing paper work. He explained everything and did a great job in helping me pick the extended warranty I wanted. It is difficult in this day and age to find good helpful sales people. So if you need a car and want to work with a great sales person visit Jose at Rothrock. Thank you to the team at Rothrock for there help in purchasing my 2015 Mustang. More

purchase couple of SUV"s the experience that t i have had with Jose from the first day i met him (4 years ago) is very exceptional. i have purchased 5 vehicles from this deale the experience that t i have had with Jose from the first day i met him (4 years ago) is very exceptional. i have purchased 5 vehicles from this dealer and i do not go to any other salesperson but Jose. he is very helpful, and understanding of what you are looking for. when i recommend Rothrock i always say to go look for Jose. More

Excellent Service as always! Recently I had to take my Jeep in for an oil change and to have a few minor things looked at. I know that no matter what, I can trust that my vehicle Recently I had to take my Jeep in for an oil change and to have a few minor things looked at. I know that no matter what, I can trust that my vehicle is in good hands with Jose because he takes the time to personally ensure that everything is done perfectly and accurately. I had some trouble finding my insurance and registration papers, and Jose went above and beyond as always to help me get what I needed. He even took the time to print everything out and place it in my Jeep so I didn’t have to worry about it later! Jose is an expert in his job and has always taken the time to make us feel prioritized. Thank you again for another great experience!! More

Great service! Jose Baret recently helped me get some warranty repair issues fixed with my truck. Often times these things turn into a real hassle, but not here with Jose Baret recently helped me get some warranty repair issues fixed with my truck. Often times these things turn into a real hassle, but not here with Jose. He took care of setting everything up and then was very flexible and worked around my busy schedule to make sure everything was done to my satisfaction and with the least inconvenience to me. Jose understands the importance of customer satisfaction, and that, combined with his high level of expertise, has made me his customer for life. Great job Jose, thanks again! More

Great Dealer Jose gave us very attentive service and was helpful with test drives for Nissan and Ford Focus. He was patient and understanding of our price range an Jose gave us very attentive service and was helpful with test drives for Nissan and Ford Focus. He was patient and understanding of our price range and showed wide selection of cars. More

Bad sales tactics and ran credit through same banks twice I wrote a review on Google as well and I’m writing a review on here. I would suggest to stay away from this dealership. Their finance team and sales I wrote a review on Google as well and I’m writing a review on here. I would suggest to stay away from this dealership. Their finance team and sales team do not completely talk to each other 100%. Me and my wife went in for 2015 orange jeep Wrangler Unlimited Sahara loaded for $30,995. We told the sales person that my credit was fair and that we had just moved here is that a problem with getting financing. Of course a salesman’s going to say no it’s fine but I wanted to make sure so I asked him to speak with his finance before we did any paperwork. He then went and brought back a piece of paper saying finance can get it done if you allow us to run your credit. I said OK and then ran my credit came back with a fair credit score and said that they’ve got an approval from Wells Fargo Bank. That all they needed was proof of income and insurance for the vehicle. I said OK no problem I can bring you a check stop in in a couple of days I don’t have them on me it’s at my job however I have to work tomorrow. The salesman said that’s fine bring me the check stub in whenever the vehicle will be here however someone else is looking at it so please come it as quick as you can. I’ve been said will hold on a second we are purchasing the vehicle can I give you a deposit down on it can we sign some paperwork and I just bring the check stub back in we can at least get the paperwork started. He then said that I need to Pennsylvania drivers license as well in order to purchase the vehicle I said that’s not a problem I just need to go down and turn in my drivers license to get that. He said that just takes one day. I said OK so in a couple of days we can come back and finish the paperwork for the jeep. He said yes the following day I went to PennDOT to get my drivers license and called him and said here’s my check stub can I email it to you he didn’t agree to do so. However, he said I’m not in the office today it’s my day off but I will get the check stub in and they can start the paperwork why don’t you come in this afternoon and bring your drivers license will have all the paperwork ready or rather can you come in tomorrow. I said yeah that’s not a problem so the following day I called in to make sure all the paperwork was done and I get a phone call from the finance person saying he needed five months of bank statements and all my check stubs. I said not a problem I emailed everything to him he said OK I’m getting this approved now I’ll call you back in a couple of hours. Now this point in time I’ve been told by the sales person that I’m already approved for the loan I just need to get proof of income and insurance for the vehicle. I then did not hear back from them the entire day and went into the dealership that afternoon at 5:30. It seemed very cold and everyone was ignoring me except for my sales person he walked up to me and said hey your vehicle sold yesterday while I was off. I said how did that happen we already had paperwork on it he didn’t said I don’t know my sales people are looking into it or rather my sales manager and general manager or seeing how it happened. He then showed us a few other DJ because unfortunately that jeep sold my wife was very upset about the situation. However we found a 2017 jeep wrangler unlimited and my wife liked it so we then started the process for it. The salesman said that’s OK I already turned in a Vin number for the same price to the finance team now all we have to do is just switch Vin numbers in the loan should be fine. I then went into the finance office to speak with Jeff the finance manager. He stated to me as I stated in the Google ad that he has a 2017 jeep Wrangler Unlimited sport brand new no money down he just needed proof of him of income and I told him he had that however that’s not the jeep that we chose. He then said what are you talking about this is what I’ve given the bank we can’t give them a different G because that starts a whole new process. I then said I told my salesman that we needed to choose a jeep that you were working on financing no matter which jeep it was. He then said go get the salesman and bring him in here he then asked the salesman what he did and he said oh I was just giving you a Vin number to a jeep because we need to get to that price the same as the orange jeep in which they pick now they want this jeep so I thought it would be easy just to change the vin. Then the sales manager came back and explain to him the situation that it happened he then got huffy with me yelling at me telling me that it’s late this is been a nightmare for the last week none of us want to deal with this anymore you need to tell me which xxxxxx jeep you want I said listen we’ve been through this too and I really appreciate you stop yelling at me and he said you’re yelling as well I didn’t state it to him as I stated to the salesman that I talk loud because I can’t hear that well. The bottom line of this is the following I was approved for 2016 orange jeep Wrangler Unlimited, the vehicle sold out from underneath me, then the salesman gave the finance a different G than what we had picked before we have even picked the jeep. The sales manager didn’t gave us the jeep we wanted and guaranteed us at the bank would approve it at $1500 down. Then, everyone told us to make sure that we had insurance started on the jeep here’s the Vin number when you come back are you going to have to do is sign. It was nice of them to allow us to take the Jeep off the property because they guarantee that the financing was done however they need to work on their guarantee and their follow up with banks before they give a customer a vehicle and makes him extremely happy with the vehicle and to tear of their hearts out and throw everything away and make the customer spend money for something and never get the money back Mike the salesman was skews me the sales manager was nice at the end and said that he really wanted the deal to go through he even gave me a buyer’s agreement to take to a bank that they had already ran my credit through. I know he’s just trying to do his job but if he has sales people in finance managers not doing their job it makes his job harder. Fire of the salesman fire the finance team and start fresh because you’re just ruining your reputation and making people write reviews like this More

BUYER BEWARE! After finding a car online and having a test drive with a knowledgeable salesperson, we were ready to move ahead with purchasing the vehicle... and th After finding a car online and having a test drive with a knowledgeable salesperson, we were ready to move ahead with purchasing the vehicle... and that's when a pleasant experience became everything that's wrong with auto sales! Scare tactics on price, repeated attempts to force us into their financing, flat-out deceptive financing costs, an unwillingness to be transparent about ANY part of the overall transaction, and hours of my life I’ll never get back. More

Purchased truck Spence was my salesman, very pleasant. Don the general manager also helped. Don went above and beyond to make sure I'm happy. I'm very happy with how Spence was my salesman, very pleasant. Don the general manager also helped. Don went above and beyond to make sure I'm happy. I'm very happy with how Spence and Don handled my transaction. More