Nucar Nissan of Allentown

GREAT & VERY HELPFUL I had a great experience with our salesman. My husband had actually bought a truck off him that he had been looking for, for a couple of years and we I had a great experience with our salesman. My husband had actually bought a truck off him that he had been looking for, for a couple of years and we had such a smooth process with it that I came back for the jeep I've been searching for. Justin was VERY helpful, did not over step, answered all questions with honesty, and explained everything. He went above and beyond. Will definitely be referring friends and family to him! More

Gene Lopez worst customer service Nothing but problems with the dealership especially Gene Lopez Made a deal on a vehicle and couldn't find it on the lot for 40 min Did not payoff p Nothing but problems with the dealership especially Gene Lopez Made a deal on a vehicle and couldn't find it on the lot for 40 min Did not payoff previous leased vehicle for more than a month Payment was taken out of my account since they never paid it off Finally paid off and bank issued a refund to dealer for difference between agreed payoff amount and actual Screamed on the phone at my wife blaming the bank saying that they had our refund when it was paid to the dealership and they had to refund it Had wrong last name on registration fixed and then sale manager Kevin and salesperson both stated the registration would be renewed and wasn't Confronted Gene on 7/13/17 and salesman agreed they were to renew but Gene said never approved and to leave the dealership. I stated was going to contact Nissan USA and Christian Munier Sr VP at Nissan sales said he didn't care but make sure to get my name right when I do In managing staff for years and purchasing over 30plus vehicles this is the worst customer service especially from a general manager I have ever experienced Dean Rothrock if you want to increase business and stop loosing customers this needs to be reviewed and an action plan put into place If any of my employees treated customers like this they would not be employed More

Extremely attentive Everyone from sales to delivery were on top of their game. Answered all of our questions. Called us after to make sure we understood everything. Everyone from sales to delivery were on top of their game. Answered all of our questions. Called us after to make sure we understood everything. More

Been Coming Back For Over 35 Years I must confess I can be the, "Customer From xxxx". I want what I want and for my price/terms. Most recently I descended on Rothrock Motor Sales, looki I must confess I can be the, "Customer From xxxx". I want what I want and for my price/terms. Most recently I descended on Rothrock Motor Sales, looking to trade my Nissan product. I contacted the sales consultant I have used previously, John Boachert. We scheduled an appointment and he was ready to help me select a new vehicle. This trip I wanted a new Jeep and John patiently walked me through the stock of Wranglers on the lot. I took a couple of Jeeps for a test ride and settled on a Wrangler. The color and equipment I wanted was not on the lot, so it was up to Chrysler/Jeep Sales Manger Brain Reichenbach to find what I wanted and set up a dealer trade, and "work the deal". The deal was made and in a few days the Jeep I wanted was brought to the Jeep store. Delivery day went very smoothly, due to the efforts of my salesman, and F&I Manager Mike Vannote. Mike is a sharp, professional finance expert. He even shopped my financing and got me a better rate and payment. Paper work went as planned and I was turned over to, Ms. Mia Norman, who takes you through your new vehicle, demonstrating its features and answering a myriad of questions. I was out of the dealership, well educated in my Jeeps Ops. and have since been enjoying my new ride. Yes, both Ms. Norman and my salesman called me to check if I had any questions or problems with my new vehicle, and happily I had "0". To make every customer who drives on the lot a buyer and happy is a tall order, but my experience at Rothrock had been nothing but Five Star. More

A Return Customer This is the 6th vehicle purchased by my family since 2006. Rothrock Nissan employees are a pleasure to deal with. From the sales staff, Edwin Serrano This is the 6th vehicle purchased by my family since 2006. Rothrock Nissan employees are a pleasure to deal with. From the sales staff, Edwin Serrano to the delivery specialist Tom Mandracchia. The next time I'm in for a new Nissan car I will return to Rothrock fo the great service. More

Bad experience all around DO NOT BUY A CAR FROM HERE - customer service is horrible, no one ever calls back or follows thru, finance department is shady, and lies about dates a DO NOT BUY A CAR FROM HERE - customer service is horrible, no one ever calls back or follows thru, finance department is shady, and lies about dates and numbers, and on top of that, there is what seems to be a lot of employee turnover, which leads to many things falling through the cracks. Needless to say, I bought a car here April 1st, and calls/emails have still not been returned. More

Traded in a vehicle. Went to sale my Chevrolet Suburban. Got full Kelly Blue Book trade value. It was a good experience. I would recommend this dealership to my friends Went to sale my Chevrolet Suburban. Got full Kelly Blue Book trade value. It was a good experience. I would recommend this dealership to my friends. More

Easy to work with My husband and I recently purchased a new vehicle after having a horrible experience with another local Nissan dealership, we came to rothrock. They w My husband and I recently purchased a new vehicle after having a horrible experience with another local Nissan dealership, we came to rothrock. They were friendly and got us what we wanted and for the price we could afford. Everything was done in a timely manner and everyone showed professionalism. Would recccomend to anyone. More

Best Place to go to for a Car! My husband and I walked into Rothrock knowing what we wanted. We only had a trade In. No money down and they still worked with us and we walked out wi My husband and I walked into Rothrock knowing what we wanted. We only had a trade In. No money down and they still worked with us and we walked out with a new car. Absolutely love this place and everyone there. They made sure my husband and I had everything we needed. More

Disorganized and Insulting at Best My experience began with driving 90 miles to this dealership for a car that was confirmed as available by the internet sales team but was in fact sold My experience began with driving 90 miles to this dealership for a car that was confirmed as available by the internet sales team but was in fact sold. I found a similar car but it was not worth the trip there. After haggling over the price a bit with the sales team, I had the displeasure of sitting with Michael Vannote the Finance Manager. I have never been so insulted nor have I experienced such impatience in a sales environment. He could not answer a number of questions related to his job and when I questioned the calculation of the sales tax, that put him over the edge. “I am getting so frustrated!” “Do you want this car or not!?” “I took off additional money which I didn’t have to do.” –this was all in response to my question about sales tax. Mr. Vannote is not fond of anyone that questions him and does not just sign as quickly as possible. He made my mother feel very uncomfortable and slightly threatened as he clenched his fists. His coworkers did not have anything nice to say about him either. He is a loose cannon and should not be in a customer-facing role. It turns out the tax was, in fact, calculated incorrectly. I will not return and I would not recommend this dealership. More