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Nucar Nissan of Allentown
Allentown, PA
5,143 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 07, 2013
Twice my braking system was serviced there, by Fritzinger and his crew and twice the brakes failed just afterward. After the most recent brake failure, Fritzinger and his service colleague created excuses a and his crew and twice the brakes failed just afterward. After the most recent brake failure, Fritzinger and his service colleague created excuses and possibilities, but were not able to diagnose the problem. They blamed hot weather and steep hills (the latter of which were not present) as the probable cause of failure. Furthermore, it did not concern him that twice the brakes failed just after service and parts were provided by his team, at the Rothrock dealership. His suggestion after the second failure, when I went to speak with him in person, was to drive it more to see if it happens again. When I told him that I have a van that my wife does not want to drive for fear of getting in a crash, he asked me what I drove. I asked him why and he said we could switch vehicles. I told him I drive a pickup. I would describe that resolution attempt smug to say the least. He then said I could leave the van there and he or his team would put miles on it to see if they could duplicate the problem. I found that unacceptable as well, which I will explain shorty. In the end, he offered no resolution for the amount that I paid (over $700.00) for a poor product and poor service. I recall the phrase, "I don't know what you want me to do" being said a few times. When I reiterated that the brakes failed twice just after he and his team worked on it, I got a shoulder shrug. The first time the brakes failed in 2007, I returned the car. I was going UP a hill and I put the pedal to the floor as I made a left turn through an intersection. My wife and three kids were in the car. I had them picked up and had the car transported back to Rothrock for diagnosis. Fritzinger offered to drive it over the weekend in an attempt to diagnose or duplicate the problem. I left it over the weekend and upon return, he advised me he never drove it. No explanation was given as to why he did not do what he said he would, and there was no offer of reimbursement for the failed service for which I paid. His indifference and lack of answers was disturbing and I asked my wife to discontinue taking the vehicle there. I had the brakes checked by a local mechanic, which was an additional cost. I recall that the lines were bled and pads adjusted, but I am not positive. Last month without my knowledge, my wife took the car there for service, which resulted in brake pads, rotors, bushings, etc... I was very disappointed and explained that I did not trust the dealership or service department after the last poor experience; I was driving the van the first time the brakes failed. Approximately one week after the 2013 service and parts replacement, my wife was driving my daughter to a class and again the brake pedal went to the floor. She panicked, pumped the brakes and was able to get enough braking to pull the van over. Regretably, she called Rothrock while she was emotional, and told them what happened and that she should have never taken the van there and that her husband was right about their poor service. They asked her to have it towed back there so they could check it. I regret the fact that she had AAA tow the vehicle back to Rothrock instead of a mechanic/brake specialist to properly diagnose the problem they created, again. They advised her that they could not locate any issues. I find that hard to believe, and I supsect that their mistake or forgotten service procedure was again covered up and left as "unexplained." Even worse, they manufacture excuses in an attempt to cover their tracks. I called my wife from work at lunch time and I could tell something was wrong. She explained what happened while she and my daughter were in the car. She then told me the van was already back at Rothrock's service department. When I went in to speak with Fritzinger in person, another one of his service team colleagues asked if he could join the conversation, since he was there when the van was brought in and since he used to own a garage in south Bethlehem. He explained that the area of Bethlehem, PA where she was driving has steep hills, and that the brakes probably failed because of the hills. I advised him she was not driving up and down steep hills; the brakes failed just off of a limited access highway with very little grade to the hills. He then said that it was very hot that day, and the fluid probably heated up. I asked him why cars all over the Lehigh Valley were not suffering from brake failures due to heat, which would surely result in some crashes. I also reminded him that THIS car was just in their shop for service for the specific issue that failed. When I explained I have a van with over $700.00 of parts and service that no one trusts to drive, neither Fritzinger nor his colleague had anything to say. I thanked them for their time and left, knowing from my past experience that my money was wasted and I was not going to get any help or explanation from them, or the dealership (I complained to management the first time, and was ignored). After this last experience, I contacted the dealership via their website. I left my phone number and asked for a return call; as of this date, no return call. More
by gremery
July 31, 2013
Scott was the most amazing guy to work with. I was all over looking for a car in my price range and he just came right up to me smiled and took me around and helped me out GREATLY! I do have to say his ki over looking for a car in my price range and he just came right up to me smiled and took me around and helped me out GREATLY! I do have to say his kindness was amazing straight to the point and a great personality. I would definitely tell all who stop at RothRock to ask for him. I love my car thanks to him. ^_^ More
by BlackRose028
July 30, 2013
It was a pleasure working with Andy and Carl during our recent purchase of a Nissan Maxima. Honestly, all the staff we encountered at the dealership was kind and courteous! They answered any questions tha recent purchase of a Nissan Maxima. Honestly, all the staff we encountered at the dealership was kind and courteous! They answered any questions that we had and they did not make us feel pressured into purchasing a car right then and there. I would recommend to my friends & family the Rothrock dealership. More
by akgreer
Employees Worked With
Michael Akutah, Thomas Russell
July 29, 2013
We were treated with respect and not pressured into buying a car. They showed us a good time. Tony was very helpful and new what he was talking about. Brian explained in full detail about the extend buying a car. They showed us a good time. Tony was very helpful and new what he was talking about. Brian explained in full detail about the extended warranty, which was helpful. We are very happy with our new (used) car. I would recommend Rothrock, Tony, and Brian to everyone. More
by mainstbob
Employees Worked With
Tony Jabbour
July 24, 2013
Everyone there made my car buying experience awesome. Matt, Steve, and Willie work very hard to save me money and save me more money even after I purchased my new dodge dart. Matt, Steve, and Willie work very hard to save me money and save me more money even after I purchased my new dodge dart. More
by plabelle.16
Employees Worked With
Matthew Kunsman
July 23, 2013
I had done some research on-line on the Jeep Grand Cherokee. I thought I was pretty familiar with the car I was going to test drive. Matt took time to go throught the whole car, bumper to bumper, to s Cherokee. I thought I was pretty familiar with the car I was going to test drive. Matt took time to go throught the whole car, bumper to bumper, to show and explain features of the vehicle, and how they worked. I was very impressed by the things he showed me about the vehicle that I had not known before. I asked questions in the middle of Matt's presentation, which were answered, and then he continued where he left off. I was at a different Jeep dealership earlier that same week. The sales person was not knowledgeable about the car, and she did not give me half of the thorough presentation that Matt gave me. Then, the manager came and talked down to me as he gave a speach about financing, instead of focusing on what I was looking for in a car. He was very argumentative. Why do I need financing if they haven't even shown me anything I would considering buying? My wife and I walked out! Matt Kunsman, my sales consultant at Rothrock, exceeded my expectations. I know that my wife and I will recomend him and Rothrock in the future without hesitation. Thank you Matt, Sincerely, Matthew T. - Happy owner of a new Jeep Grand Cherokee! More
by matthewone
Employees Worked With
Matthew Kunsman
July 21, 2013
The reason why we gave the ratings that we did is because Matthew is very professional, patience, knowledgeable, informative, energetic, and enthusiastic. We really appreciate the way he handled the negotia Matthew is very professional, patience, knowledgeable, informative, energetic, and enthusiastic. We really appreciate the way he handled the negotiation of the entire deal. We are now leasing a Dodge Ram! Several months ago we worked with Barry and bought a Dodge Dart, and were thinking about buying a truck. Barry's professionalism and persistence made us feel comfortable enough to come back when we were ready to buy a truck. We wanted to buy the truck from him, but he was not in this Saturday, so we worked with Matthew, and Matthew was GREAT! We hope that Barry and Matthew get credit for the sale of the Dodge RAM. Thank you Barry and Matthew! Pamela & Adorn Wiggins More
by PWiggins
Employees Worked With
Barry Camfield, Matthew Kunsman
July 09, 2013
Matt's efforts, and patience to answer all of our questions was exceptional. Ed and Steve were also exceptional in closing the deal. We will highly recommend the dealership for future sales. Everyo questions was exceptional. Ed and Steve were also exceptional in closing the deal. We will highly recommend the dealership for future sales. Everyone around us love the Compass Jeep! We hope you and Ed enjoy a beer on us. Many Thanks, John and Arlene Homa More
by ahoma1
Employees Worked With
Matthew Kunsman
