Nucar Toyota of Norwood

I went in to buy based on the faxed quote to me. I waited for 1 hour for customer service in which employees were rude. I was bullied in the paying 16% finance rate.I was left in the finance managers office for 1 hour for customer service in which employees were rude. I was bullied in the paying 16% finance rate.I was left in the finance managers office for 45 minutes. Finally after waiting too long, I demanded my deposit back in which the check misteriously dissapeared. I was told that they already took my check to the bank. That was a lie because the banks were closed. I demanded my paperwork back and went to another dealership and got what I wanted at my price. I will never go there again and will implore people who have similar experiences to do the same and boycott Boch. They are worse than preditory lenders. More

Don't buy a car with CLUNHER FOR CASH program in Boch Toyota!!! You will miss $4,500 cash rabate because of Boch Toyota's unbievable slow service. Altough you had signed the application of cluncke Toyota!!! You will miss $4,500 cash rabate because of Boch Toyota's unbievable slow service. Altough you had signed the application of cluncker for cash SEVEN to TEN DAYS AGO, it has not been submitted to government yet. The first $1 billion then has been run out today. My coworker had already driven his new car home immediately with $4,500 rebate of cluncker for cash when he went to other dealer last night. Addional $2 billion is avaliable now, but you don't know how long you will wait for Boch to submit your application to government on line. More

These are the most dishonest people in the world. First off they offer me a price that was way beyond their advertised price for a Matrix, even though they had it on the web for like 4k cheaper!! Next they off they offer me a price that was way beyond their advertised price for a Matrix, even though they had it on the web for like 4k cheaper!! Next they want to add more money to the online price even though they just posted the price about 5 hours before I went in because some other customer added two some alarm to the car but decided not to get it. And this happened before they listed the price online. They are so dishonest and unhelpful. And get this, the guy said wait the manager wants to talk to you to say thanks for coming and such, total bs, we waited for like 10 minutes and the manager never came and the guy was like o he is probably busy. What a load of BS. Never go there!! Also, he was so not knowledgable about the car it isn't even funny. He had to look at the window sticker to see how many HP the car has and such. How can he expect to sell a car without knowing one. This is ridiculous! More

Don't get me wrong - Boch won't deprive you of the classic experience of stupid showroom theatrics in the course of trying to stick you with an uncompetitive price. They did the industry standard sch classic experience of stupid showroom theatrics in the course of trying to stick you with an uncompetitive price. They did the industry standard schtick of bringing in "the boss" to whine about how "I'd love to give it to you for the price you want, but I can't!". They played the classic game of wearing you down through attritions - making you sit there for a long time in the hope that you'll surrender on their terms. They even pulled out some of the "new" breakthroughs, like acting like their feelings are hurt because you won't pay their price. But the tug-of-war over price was only the beginning of the fun. The really good part is the financing. They trotted out a rude, smarmy kid with a tie to try to sell us a ton of features we didn't want and subtly insult us as we turned down each one. But the best part of the financing was the Bernie Madoff special - a payment "plan" where you pay all the interest up front, for the entire 60 months, and only afterwards start to pay down principle. This is like paying income tax on your income tax. Oh yeah - and the interest rate was putrid. The beauty of paying interest rates for all 60 months in the first year of the loan is that once you've paid off the interest itself, you may wish you could refinance with someone who isn't sleazy, but it's pointless: if you did refinance, you'd end up paying new interest on a loan where you currently have only principle to pay off. And icing on the cake: the non-service that followed. They said we could get a number of "free" oil changes as a booby-prize for buying the car. What they didn't mention was that it would be really hard to schedule the oil changes, because the oil changes were mysteriously so booked up. It's like being offered a free dessert only to find that the pastry chef is out for the rest of the night chain-smoking in the alley. New commercial: We can sell you a used Toyota for more because your costs are more. That's only natural! Their name is Ernie Bock Junior. Come on down - there's one of you born every minute!! More

They lie when they tell you you pay less. They charged me over $17000 dollars for a used car purchased in 2007. To add insult to injury the service depart put a tire on the vehicle that was the wrong siz me over $17000 dollars for a used car purchased in 2007. To add insult to injury the service depart put a tire on the vehicle that was the wrong size and didn't want to change it, the driver side door would hit the panel when I closed it and that was because the panel was not the right size. Lastly and worst of all when they were conducting the inspection they spilled something acidic that damaged the paint on the front hood of my vehicle and refused to repair it. At first they didn't want to repair anything but because it was under the Lemon Law they had no choice, but as for the hood damage they denied it and had it not been for the fact that I had a witness with me when I purchased the vehichle the outcome would have been different. They still didn't want to take responsibility of it so I sued them for the cost to have the vehicle stripped and repainted in that area. To everyone that does business with the Boch service department, PLEASE NOTE that during the lawsuit, the mechanic purchased the repair order and if you're familiar with it (it's the same everywhere you go) they have you initial a spot to authorizing them to diagnosis the problem and call you back with the info and an estimate. Well at court the mechanic stated that when I initialed in that spot it was actually for a "mechanic's lien". So when you initial that spot where all that small print is you are signing a mechanic's lien not an authorization for them to do a diagnosis. They are rude, rip off artist. Not only they it takes all day and they expect you to either waste your whole day there while the work goes undone or try and push renting a car from them. I took my car elsewhere regardless of having the warranty with them and I didn't care that I had to pay a deductible for being out of the network. They claim that you pay less for their vehicles but the trade off is the poor service and misrepresentations. Save yourself a trip to court from having to sue them, go elsewhere More

I bought a 2006 scion tc from boch about a year ago they were horrible. I had to put 4 new tires on the car as soon as i got it the brakes were gone and on top of that they had to replace my wind shield due were horrible. I had to put 4 new tires on the car as soon as i got it the brakes were gone and on top of that they had to replace my wind shield due to a crack. The car ddmt come wit a manual and when i asked for 1 they said it would take 2 weeks. I never recieved it. The dealer was so rude he was forcing my mother and i to take the car home without discussing it with my dad. They promised me a spare key and i still havent recieved i was better off getting a brand new car from clair then going to boch. My car cost 8000 more than what it should have. Never again More

This dealership screwed me big time. I went at the end of the month and they took the keys to my car and virtually bullied me into buying my car. At the time of purchase, they tacked on points to my loan of the month and they took the keys to my car and virtually bullied me into buying my car. At the time of purchase, they tacked on points to my loan and hidden fees up to $7000 over the purchase price. The car left the lot not inspected and when we went to inspect it, they refused. It actually cost me $1000 to make the car road-safe as the tires were completely bald. The second set of keys I was promised never materialized, the free oil changes never came either. The loan that we ended up with was not what was discussed. If you want to get a terrible deal, then head to Boch. More

Went there for test drive....first of all, never returned by license back. Second, the manager treated me like I'm stupid (while nego w price), that I do not know how to calculate or something. So, Called th by license back. Second, the manager treated me like I'm stupid (while nego w price), that I do not know how to calculate or something. So, Called the receptionist the other day (when I found out that I do not have my license)....they lost my license. WHAT KIND OF SERVICE???? BOCH TOYOTA SUCKS!!!!! More

They are awful at what they do and I'm surprised at the fact that they even sell so many cars. The sales manager is an arse and made me feel like I shouldn't be buying from them. I couldn't believe that fact that they even sell so many cars. The sales manager is an arse and made me feel like I shouldn't be buying from them. I couldn't believe that the sales manager was insulting me while trying to make a sale. More

I entered Boch Toyota about 8:00 on a Wednesday night with my wife and 4 kids. Now if this isn't a party broadcast, "Hey, we're looking to buy a car," what is? First, nobody came forward to help us. W with my wife and 4 kids. Now if this isn't a party broadcast, "Hey, we're looking to buy a car," what is? First, nobody came forward to help us. Where were the sales guys lurking with jackyl-like eagerness? A sales rep, John McDaniel was finally made available, or something. We went to his desk. Interestingly, he went around the corner to obtain extra chairs for my kids, instead of just grabbing a few from close-by empty sales desks. This suggested to me that salesmen's "turf" is sacred at Boch, and not to be transgressed!* I told John I was interested in the Highlander and the Sienna, and wanted to (1) get better acquainted with Toyota's confusing system of trim packages & options, and (2) take home the brochures which listed them out. The dealership didn't have them! He ended up xeroxing the "trim, options, and accessories" pages from his own desk copy. How...informative. Considering that he also excused himself TWICE to handle a cellphone call (each one seemed to be over 3 minutes), I did not return to Boch to consider a new-car purchase. *I contrast this with Toyota-of-Watertown, where I eventually bought a Sienna XLE Limited. There, when my primary sales cotact was not available, another salesman stepped in with additional information and kept the sale moving forward. More